LensCrafters

If I could split this review, I would give the in-​house optometrist four stars and the LensCrafters sales/​service team zero stars. The optometrist was pleasant and thorough, though the exam is expensive without insurance (figure $ 200 for glasses and contacts exam).
The LensCrafters team is quick to sell you and up-​charge you on lenses. The frames and lens prices are exorbitant. Once they’ve sold you, don’t expect anything after that. I was told that my glasses would be done before the 30^th. I called on the 29^th and someone took down my information, saying that they would call me back. I did not receive a callback after 24 hours. I went to the store on the 30^th at 4:15PM and was told that my glasses would be ready within an hour. I returned at 6:00PM and was told my lenses were in, but my glasses haven’t been worked on yet. I asked the sales rep to give me an exact time so I wouldn’t waste anymore time waiting. After conferring with his manager, I was told that my glasses would be ready within an hour.
I’m writing this review while waiting during the second update. At this point, it’s irrelevant whether my glasses are ready or not. The service this LensCrafters branch provides is poor. The only reason I came here was because I needed a rush job due to losing my glasses at the beach. Next time, I’ll order two pairs from Zenni Optical for less than one pair of glasses from these hacks.

Do not go here if you need your glasses in a timely manner. I was quoted a seven day turn around and it’s been over two weeks and still nothing. And, of course, they will not even consider a discount despite this lack of service. Terrible.

On Saturday the guy pulled a «BLACK» pair and said he’d put them on hold. He quoted us a price with a 15% military discount. We told him we’d be back Monday. Can be back on Monday the guy wasn’t in and they couldn’t find the frames. They tried calling him no answer. After about 30 min, they offered to hold the lens and when the guy came in at 1330 he could call my husband. Later that day the guy called and said they only had the pewter not black. Ugh!!! Oh well. Hubby w end ahead paid and they gave him an additional 5% off for the inconvenience. I finally got them today. They said if he’s needed to adjust them just have him come in. Not the best visit but they had the style hubby wanted.

It’s a good place to go go go
Replace that wqs broken with questions
Very Professional but needs it’s female works to ar least say hi to everyone.

I CAN SEE AGAIN!!! I don’t think anyone knows how happy & excited I am now that I can see again (with glasses, that is).
It’s been four years since I last got an eye exam and I’ve been using the same glasses ever since. And yes, over the years my vision has gotten worse. I mean, all I do is stare at a computer screen all day at work so it has gotten a lot worse. I finally went to get an eye exam with my optometrist and got my prescription, went to the optical shop that my insurance takes and shortly found out that I haven’t been qualified for vision through my job because I didn’t make enough hours. Being the fact that I needed glasses NOW, I decided to just pay out of pocket and went into LensCrafters.
We were greeted as soon as we walked in by Roger who ended up helping me. I took forever to browse through the different frames that they have here, name brand and all… and I mean I took forever cause I’m VERY indecisive, haha. He kind of got an idea on what kind of style I liked, then went ahead and picked out a few for me to try out. And guess what… I ended up liking one of them so I went ahead with it. He briefly went over the different kinds of lens that they have, and I opted for the one with the anti-​glare and anti-​scratch cause I remember him telling me that it’s the best one they have for me, cause it’ll help me not strain my eyes as much when I’m on the computer… so being the fact that I stare at a computer screen all day, I was sold! Especially with the fact that it was only $ 60 difference for that lens and the other one, even more I was sold, haha. I figure I might as well get it since I’m gonna be using these glasses most of the time! But Roger was not pushy at all, listened to everything I said, was very knowledgeable of what they had to offer, patient, and very friendly! But while I was being helped by Roger, I couldn’t help but to overhear Carlos (another employee) interact with his customers and he was just as good! So I say that if anything, Roger and Carlos is the go-​to guys over here!
Luckily, my prescriptions were simple enough and was told that my glasses would be ready in about an hour, and that they would text me when it was ready for pickup. COOL! I mean, it really shows that technology is really steppin’ their game up! So my fiancé and I went ahead and ate dinner, then did a little shopping (but more window shopping) as we waited, then a little over an hr later, we were notified that they were ready. Roger went ahead to see if they fit me the best they could, and I was SO happy that I could see again… like I could read everything that was across the store. I also opted in the insurance which is DEAAALS! So yeah, it tends to get pricey (especially if you’re like me and got name brand… which I think I deserved) but so worth it, they give the gift of sight!.. with glasses, of course, haha!

Got Mario to help us. Very courteous and helpful! Lost of star because the Lens Crafter check in system is poorly organized. The gentleman who came in & signed in after U.S. Was serviced before us.

Just got my new glasses a few days ago. Roger was great, he helped me and was honest and not at all pushy. He truly helped me find what I needed. Great customer service and my glasses are beautiful. Thanks Roger!

I used to go to LensCrafters exclusively for my prescription eyeglass purchases, but the past few years I’ve opted for InSpecs followed by Costco Optical. The main reason for this is that LensCrafters is EXPENSIVE. Quality & fast? Yes. However, if you want the designer frames with fancy thin lenses it always seemed to cost well over $ 500. For that reason, I haven’t purchased anything from LensCrafters in a long time.
So what is this rating for? I went in earlier today to get adjustments made on a pair of eyeglasses (D&G frame bought online & lenses done by Costco) and my non-​Rx Yves Saint Laurent sunglasses. LensCrafters carries D&G glasses, so I figured they probably wouldn’t give me a hard time about getting a free adjustment done on those – even if I hadn’t purchased the frames from them. However, they definitely don’t sell YSL sunglasses (as far as I know), so it was pretty obvious that I hadn’t purchased my sunglasses from them.
I was fully prepared to have to grovel to get them to make the adjustments. I was pleasantly surprised that they didn’t even ask where I purchased either pair. I found this more surprising, since I do realize that it is a bit of a liability issue for them to attempt to repair glasses that weren’t purchased there for free, at the risk that they could potentially break them during the repair.
Mario was the sales person attending to me, and he really took his time getting the adjustments down just right – especially for my prescription glasses that I had fallen asleep while wearing one too many times. They were so loose, that they fell off anytime I tilted my head even slightly downwards. I walked away very impressed with the service offered (without charge) and most of all – without hassle. I really thought my glasses were beyond repair with how loose and wide the frame had bent out. It’s pretty amazing what they can do with their tools and heat warmer. Thank you Mario & LensCrafters!

I finally got the chance to replace my old Walmart 3+ year old gasses with a name brand… hey, I deserve name brands, too! Anyway, from start to finish our experience here was awesome! Carlos (employee) was very professional & helpful. With his great customer service skills and knowledge with their product It was easy for me to want to purchase my glasses here. Carlos made us feel like he had our best interest and made sure we understood the differences in the add on’s. It can get pricey, but they have a credit plan where you can apply and pay off with no interest fee within 6 month’s. Yay! I was a little bummed that I couldn’t get my glasses on the same day, but it’s ok. Thank you, Lens Crafter!

Stopped in here about a week ago for an eye exam and contact lenses. The staff were really friendly and the wait was not long. Dr Gee did an excellent job with the prescription and helping me with contact lenses. My eyes are not a prime candidate for contact lenses and she took her time finding a combination to try. Went back today for an adjustment and once again Dr Gee did another series of test to adjust the haze I have having with my distance vision. The new prescription is great and she said to try it out for a week and come back if I need another adjustment. By the way there wasn’t a charge for the adjustment and new lenses! I would highly recommend this location.

Son lost his glasses at the Beach
We had excellent customer service
Saw the Doctor and had glasses in no time…
Thank you Chris

Not the best customer service… but if you like a store that doesn’t greet customers, because employees are to busy in a huddle probably talking about a party the other day and not caring about customers then this store is for you.

I love the people who work there, when I come in everyone gushes over how cute my daughter is. There is no questioning that they are nice people.
I do however, question the (expensive) glasses they sold me a while back. Now that I’m looking into it, the other prada glasses I have seen online of the same model have an extremely clear an legible logo on the side. Mine is very distorted. I will probably take my glasses down to prada in Honolulu to see if they are authentic.

ABSOLUTELY, do NOT give them your email address or make sure phone number does not get added to a marketing list or they will spam email and TEXT you. When you unsubscribe it does NOT happen. I unsubscribed and called the office to have me removed 3 times and I am still get email and text messages.

Walked into the store at Pearlridge midweek miday (Wednesday @ 2pm).
The receptionist for the optometrists didn’t seem to care what was going on in the store even though there was only one other family in the store besides us. She was deeply involved with whatever was on her smartphone.
Finally, another person noticed us and started to assist us when the receptionist (first female) noticed me directly in front of her. Again, her attitude reflected indifference. I asked if they could take a walk-​in for two children. It took her a while to answer the question even though she wasn’t consulting with any type of schedule or anything. Just seemed to pull the answers out of the air.
After filling out initial paperwork (which she interrupted intermittently asking for other pertinent information; which should have been mentioned in the paperwork in the first place; but not my place to criticize the procedures at this establishment), my first child was taken into the examination offices.
The doctor’s assistant taking all the measurements and calibrations for the eyes, was very nice and cordial. She seemed like an over-​protective aunty trying to get kids to listen to her into doing specific things, without explaining why she was doing what she was doing (does that make sense? Hope so.).
The doctor was very nice and seemed very cordial to my children (maybe because I was in the examining room). Nonetheless, very professional, caring.
The best part of this review however, is the person who would be dispensing the actual eyewear. His name was Chris (aka Superman), and was very experienced in what he was doing. He was professional, funny and just overall a very customer-​oriented person.
He told us what he was doing and explained it very thoroughly especially to my children (not just me).
We asked why he was aka Superman, and it seemed to have a story about how fast he picked up on the duties in the store even though he was a noob.
He was very pro-​active in getting the glasses selected for my children (this may have more to do with any type of commission he was making; but still yet, it was professionally done).
Chris told us how long it would take to make the glasses (about an hour), and we came back to the store @ 45 minutes and he was ready with the glasses (2). Of course, he noticed us walk into the store when no one else did (even though there were only 2 other people besides us). There were more workers than actual customers in the store.
If it wasn’t for Chris, I would have rated this review much lower than it’s worth.
I don’t know if the staff is just overworked, but this establishment may be over-​rated and over-​priced if it wasn’t for workers like Chris, IMHO.

SERIOUS WARNING ABOUT THIS BUSINESS!!!
My lens fell out of my glasses AGAIN last night, while trying to clean it.. .I’m not throwing my glasses around or slamming it on the table or the ground for that matter, I’m trying to CLEAN it with a microfiber cloth that came with the glasses. Oh wait, Lenscrafter Pearlridge will blame me for trying to clean my glasses with the microfiber cloth they gave me when I paid $ 500+ for my glasses at their store!
What the hell is the matter with these people that 1) they can’t make the prescription right the first time, 2) they can’t FIX their mistake, 3) they blame the customer for their blatant failings, 4) I’m being inconvenienced AGAIN, and 5) I’ll be without my glasses AGAIN!!!
Time for more serious action/​escalation to get acceptable results.

Overpriced… Go to COSTCO Optical instead.
Scheduled an exam online, supposedly with a «Dr. Lau.» I researched him online & seemed like he was a good doc to trust with my eyes. When I got there, there was no Dr. Lau & instead was seen by Dr. Oroku. Meh, could care less for this guy, who was unapproachable, robotic and rehearsed… Just saying. But whatever, he gave me the prescription I needed for my glasses.
Next step, getting the actual pair of glasses. So my name was put on the sign-​in sheet. Only to find out about half and hour or so later, that it had been mysteriously crossed out??? Never heard my name called. Weird, I must be going DEAF AND BLIND @ the same time. Ok no biggie. A male worker volunteers to help me & he suggests I put the glasses I’m interested in purchasing in a bin. He offers to find some for me that he thinks I would like so he steps aside. About 20 seconds later I see him next to the display chatting it up with some of his coworkers. No interest in helping @ all.
Don’t waste your time here. Not sure how the other locations are, but this one is horrible.

Don’t go during your lunch hour. I don’t know what it was, but there were 4 or 5 people in front of me and they must have all had long questions because I waited 45 minutes before it was my turn. I saw two ladies taking care of the sign in sheet that included repairs (I just needed a lens screwed back in). Good thing I have an understanding boss who allowed me to come back to work after my glasses got fixed. The staff was nice and made sure I had signed in.
Also, the map on their website pointed me to the wrong side of Pearlridge Uptown. The map pointed me to where Borders used to be. The store is actually right outside of Macy’s. Not sure if that has anything to do with the store or not though.

Great experience! Katie is awesome! Since wearing eyeglasses is kind of new to me, I made a mistake in the type of lenses I chose. Not realizing I could upgrade within 6 months of purchase, I figured I would just deal with my $ 400 mistake.
Now beyond six months from purchase, I walked in just to see what it would cost me to get the lenses I should have originally chosen, and they allowed me to upgrade at the «still within 6 months» rate. Saved me about $ 500.

Very helpful and accommodating.
Much less intimidating and scary than the Ala Moana one IMO. The staff, for the most part, at the Pearlridge location are much more approachable and friendly. Although it can get crazy busy, the workers don’t make you feel rushed.
**Don’t forget to sign in, especially if it’s busy, or you’ll be waiting forever and a day for help.
I went in recently to have nose pads put in on two of my plastic frames and also for adjustments on those two. The wait was maybe 5 – 10 minutes until they called my name from the sign-​in sheet, then another 15 minutes to have the nose pads installed. The adjustments quickly followed the nose pad installation. I was in and out. It was magic. And I was even thanked for the small wait I had to endure.
I’ve also bought glasses here many times before. And although LensCrafters may be on the pricey side, it’s important to remember that you’re paying for speed. These guys are quick! And I presume that’s why they charge so much. (And of course with that new AccuFit digital measurement focus picture technology thing, it’s much more accurate.) Plus, if you’re like me and enjoy the finer things in life and name brands galore, you expect to pay a pretty penny for these babies.
I’ve also noticed that both the Pearlridge and Ala Moana stores carry some different frames. (name brand ones). I bought these Chanel frames a couple years ago from Pearlridge bc Ala Moana didn’t get them in. Strange, but I’m glad I was able to scoop them up. I still wear them to this day, but I’ve been frequently rocking my two new plastic Prada frames (which I bought from the Ala Moana store) with newly installed nose pads (done at Pearlridge).
*AAA members, don’t forget to claim your discount!
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