Lex Brodie’s Tire, Brake & Service Company – Aiea

Thanks Lex Brodie! I was pleasantly surprised by the Excellent Customer Service that I received on Saturday 6÷25÷16. Chelsea and your team are the Best! I will definitely bring my car back for other repairs (Air Conditioning) in the near future!
Blessings,
Shelia

I would have given a 5 but due to bad experience I can’t, but I did email the operations manager he looked into it and was on it, got even a decent refund, you know it’s not the money so much, I worry about my family driving this car if they mess up and get into an accident that would be bad, I hope they read this and realize people would pay any price to make sure their car is running safe, people at lex Brodie’s I k ow you wouldn’t want a mechanic working on your car and doesn’t do it right and their families get hurt so please don’t be lazy, I was going the next day to get brakes and a bunch of stuff that would have cost me around 900 but after that incident, I found a very good mechanic, how I rely on Unilocal.

We brought out van here for an air conditioning diagnostic check, since our air wasn’t working. I was a bit nervous about bringing it here, but they were awesome. When we found out it would take longer than expected to get to our vehicle they let us borrow a suburban, until our van was ready to pick up. Got our vehicle back the next day. Reasonable price and works great now.

I got two-​year guaranteed alignment on my Mazda6 last year when I bought new tires. After having to run down Kamehameha Hwy. over several months past the rail construction, I noticed the car was pulling right. So one day I was passing by Lex Brodie’s about lunchtime. I pulled in thinking I would set an appointment and come back another time. To my surprise, they told me they could do the alignment now, and they would be done in 60 – 90 minutes. Happy, so I walked down to McDonald’s and ate lunch. 60 minutes later, I got the phone call, all done! And they said the alignment was guaranteed for another year, yet, no charge! Aloha!

Lex Brodie Aiea is the best. I had trouble with my car they diagnose the problem they left me with the a reasonable estimate and they worked with me to get discounts. On top of that the convenience of having a loaner really helped out the whole entire situation thank you Lex Brodie.

Can’t say enough good things about this shop. Went in with 2 vehicles that needed work. Got one back same day. They kept my truck for 2 days but called me and said they needed one more day. They got me a rental car set up at their expense so I could get to work the next day. Freddie was so helpful with everything. Kept us informed with everything that was going on. If you guys need work, ask for Freddie and know you’ll get exceptional service. Thank you to the team for getting my baby back up and running!

Went here to get my safety inspection, well the staffs are awesome and friendly, service was great! My former co-​worker Chelsea and the other girl i forgot her name are very friendly. The guy who did the inspection was cool too given the fact that he had to redo the sticker coz he never see the bracket next to the license plate. 5 stars for Lex Brodie’s!!!

We had a nail on a tire and came in 10 minutes before closing.
They serviced right away.
The price was reasonable.
I appreciate their diligence and professionalism.
THANK YOU!

The sales associate Maile Otis was simply wonderful and totally made my morning with her cheerful yet professional attitude. This was my first time coming here and she made my visit fast and efficient, while making me feel like Ive been coming here for years. I will DEFINITELY be coming back to this location whenever I need to service my car and I will be highly recommending it to all my friends and family.

The very first time I brought in my Toyota Tacoma it was for an oil change and I heard a noise under my hood, but wasn’t sure what it was. The oil change does take forever and they normally have your car for a couple of hours even if you have an appointment. Just a heads up. When they called me to tell me that my truck was done I asked if they figured out the noise and their employee informed me that they didn’t know what was causing the noise. I was a little taken back because it seemed as if they didn’t even look. I was actually going to write them a bad review that day, but had just decided that I wouldn’t use them in the future. Long story short I took my truck to Goodyear and they figured out the noise and had my truck fixed within an hour. This incident happened back in January.
My fiancé needed an oil change and every time he stepped on his brakes his 2009 Chevy Impala they would vibrate and there was a loud squeaking noise. It was very loud and the vehicle just didn’t feel safe. He was starting a new job so I told him that I would drop off his car and he could take my truck. I wasn’t really sure where I wanted to go, but Lex Brodie’s is by my job. I figured that I would just drop it off and pick it up after work. My appointment was at 11:30 am on May 3. They let me drop the car off early because my shift started at 11 which was convenient. I received a call from them about 12:30 to tell me that the oil change was complete, but the front brakes would need to be replaced. I gave them the go head to work on the brakes.
I got to Lex Brodie’s around 4pm thinking that they would almost be done. I was mistaken though. Chelsea was behind the service desk and told me they were still working it. I was slightly annoyed because when I looked at the vehicle nobody was working on it. It was just sitting in their lot. I asked her how much longer and she told me that she would find out. She came back and said that it would be ready by six. Now my agitation had reached a new level because they closed at 6:00 and I didn’t have time to wait until 6:00 due to dinner plans that I had with my mother at 5:30. I was taking my mom out for an early Mother’s Day dinner. I told Chelsea my situation and she told me that she would get me a rent a car from enterprise so that I could make my dinner. What a relief and a awesome gesture from Chelsea and Lex Brodie’s.
I picked up the vehicle on Wednesday and used the 15% off for checking in on Unilocal.That’s such a big help. I ended up saving my fiancé over $ 52 just for checking in. However, when I left that afternoon I noticed that the vibration had stopped, but the squeaking noise was worse and even louder. After being charged over $ 600 you can only imagine how angry I was that my second experience with them was similar to the first and there was still an existing problem (Insert eye roll please). I called them and told them the situation and they told me to bring it back when I could. This was extremely annoying because they already had the vehicle for a day and a half. My fiancé and I work four jobs and rely on our vehicles heavily to get us where we need to go. Having to bring the car back in forth is a huge inconvenience.
We weren’t able to bring it in until Saturday morning. I was told on the phone that I didn’t need an appointment and would be seen as soon as I brought it in by a gentleman who’s name I didn’t catch. So imagine my surprise when I brought it in and Serina told me they wouldn’t be able to look at it until about an hour, but she would call me. I was really starting to hate this place. She called me and informed me that they needed to shave the brake pads in the front and that they would work on the rear brakes at no extra charge. I was grateful for that, but then asked her how long that would take. She told me that it wouldn’t be ready until Sunday. She must have heard the agitation in my voice and offered another rent a car, but luckily we didn’t need it. I am super appreciative that Serina and Lex Brodie fixed the rear brakes at no extra charge.
We picked up the vehicle early today and both Chelsea and Serina greeted us. Serina handed me the invoice and told me that we were good to go. I was very grateful to these two ladies for being so friendly and professional in this stressful situation. They actually are the reason that I’m giving a five star review and will return with our vehicles in the future.

Chelsea remembered my BF and I even after our first visit. She’s shown the best customer service in any business we’ve experienced in auto services. It was easy to book an appointment either online (which gave a discount) or over the phone for the same or next day. It’s conveniently located nearby stores and restaurants, so we were able to walk around while we waited. Our appt for a vehicle inspection with no issues was 330pm appt picked up at 430pm estimated wait time of 1.5 hr (2 – 3 others ahead). My first visit (also seen with Chelsea) was about 1.5−2 hr wait because they did my safety and replaced my tires with alignment. I would definitely come back for my future car needs.

*I would only come here if it’s an emergency. And if no one else can help.
Probably only good reviews because of the telephone service and short notice (hence why I say only come for emergencies)
LONG STORY SHORT. ish
Before coming here, my alignment was perfect. I went here to just change my tires because one tire was flat and it was just time. When I went, a guy was pressuring me to get an alignment as well for $ 90+ and trying to say he would take 10 dollars off, blah blah blah. He just wouldn’t stop. Like. LOOK DUDE, I said I don’t need one, and that I only want tires. Don’t be like an annoying sales man. Why get one if I don’t even need it? He kept trying to convince me but I kindly declined and he finally said okay.
WELL. I got my new tires, cool. I drive and it’s basically a struggle! The alignment was noticeably off. I seriously felt like people thought I was drunk because it kept on going side to side with the weird direction my car wanted to go. It felt like it looked like I was a drunk, swerving side to side and trying to manage driving properly. Never dealt with that before.
So I talk about it to my friend saying I think that guy did something to it so I would go back and get an alignment. Then she tells me she had the same exact issue happen to her at this Lex Brodie’s.
After being harassed about getting additional services that she did not need, she stuck with changing just one tire as she had gotten her alignment done just three weeks prior to seeing Lex Brodie’s.
And after seeing them, her alignment was just super bad. She’s going to Fire Stone instead.
–_​_​_​_​_​– I’m definitely not coming here unless only for emergencies.
*THE RESPONSE BACK FROM LEX BRODIES WORKER*
I definitely don’t have time to deal with this and already made an appointment with a different company. I appreciate the apology. HOWEVER, he says that there is no way to see if an alignment is off unless with proper equipment… OKAY, so tell me why the worker I was talking to (after declining the alignment offer) told me «I’ll tell you what, I can go inspect your car real quick just by looking at it and tell you if you need an alignment.» And leaves to go check my car for 10 seconds?
You actually really don’t even need to answer that though. I already moved on. Thanks, though lol.
Also, I never had anything against Lex Brodie’s so I definitely didn’t come inside looking for anything but a good experience.
Good-​bye!

Went to Pearl Ridge Lex Brodie’s and I had the best and friendliness service from Leialoha Kalaluhi and workers. She provided me with a rental car for the day so I could continue my day, and kept me posted on every step of process with my car. Leialoha and staff were very professional. I also observed the same professional and friendly service with all the other customers that we’re getting work done on their car. I highly recommend Lex Brodie’s Pearl Ridge to anyone who wants friendly, professional, and trustworthy service.

Great customer service!
The guys here were friendly, honest, and knowledgable. Troy helped us out with the alignment of my suv. He knew and let us know the best options for our car. He kept us informed about everything and was genuinely honest.
Definitely would recommended this firestone. This location is great because it’s right across pearlridge, so you can check out the mall while you wait.

New review for the Aiea store…
I’ve been a Lex Brodie’s satisfied customer for years. Yesterday, I replaced the the struts, shocks and control arms myself, on my Nissan and knew I needed to get the alignment done. Yesterday I took advantage of their online appointment system; so easy! Just for making the online appointment I got a $ 10 coupon! Today I showed up at their Aiea location and was greeted by the Assistant Manager, Leialoha.
Lei went over my vehicle history, and daily driving usage, and we decided that with the wear on my tires, and the currently offered $ 170 coupon/​rebate, it just made fiscal sense to replace the tires as well! I was thinking about a particular tire, but based on her expertise, and gathering of information from me, she recommended the Michelin Defender tires with a 90,000 mile warranty. I went with her advice!
Since I visited Lex Brodie’s website, I printed all kinds of coupons and saved a BOATLOAD (more than $ 200) of money! I even qualified to get an Enterprise rent a car for the day! So happy I could get all my errands done!
Lex Brodie’s rocks! Thanks you guys! I’ll be back!

The helped me out so much, great excellent customer service. Had me back on the road in less than a day. Plus had me in a rental just to make me sure I still had a away around @enterprisecarrental thanks for customer service too.

I had to get my safety check done and decided to go to lex brodies. We went in really early in the morning and Rayburn helped us. He was very courteous throughout. I ended up needing a light fixed and a tired replaced and it took a looong time but in the end my car had its safety check and i even was able to use a discount for my tire by checking in with Unilocal!Even though it took a while i was really happy with the end result.

Sorry I took so long to get to this. Had tire warranty problems from Herman at Costco Waipio, the jerk would not help me. Talked with lei at lex Brodies and she took care of having the tires replaced under warranty. Paid by share because of wear but see went up and above to get it solved. Bought tires for my wifes car at the same time. Hope they keep up the great service. There was also another young women there that also helped a lot can’t remember her name but thanks.
So far so good.

I went in for a routine tire patch. I ended up waiting over a 1 hour and 30mins, given there were 3 people in front.
The customer service rep was very helpful and friendly and kept checking up on me.
However when I went to the desk I saw 2 employees just standing around my car, the customer service rep asked them what were they doing on the PA. They continued to talk to each other until the rep went outside and asked what was going on. They still continued to talk, eventually they cleaned up and returned the car to the front.
I had an appointment to get to and was now running late. Based on what I saw the treatment of the customer was not exactly satisfactory for a routine tire fix.

First time here at lex l, I had heard from friends that they were the best place to get tires. I do research online and luckily there website had an estimate tool to help with tire purchase. Very good prices and awesome recmondations of what tires to get.
I see a book an appointment tip and I book an appointment online. Booked it for Sunday at 930 and I was set. Day of appointment I receive a nice little text reminder about my appointment which s nice and pretty neat.
I arrive a few mons early and Chelsea was therw to greet and help me out. She was very knowledgeable about what was going to happen and what I needed to do. Though I had a check engine light to check out the main mechanic wasn’t there to check or out, no biggie for me since the code I got from the diagnostics wasn’t real urgent. Anyways she gave me my price and let me know it was going to be a few hours. I leave her with my keys and go kill time.
I receive a phone call which I unfortunately missed from them but they left a phone message which was super awesome if then to let me low my car was ready. I arrive a few mons after 1 and the process went very smooth. She even honored the online coupon which saved me money and gave another 10% discount.
I have to say I will be returning for my tire needs at lex. Everything was easy and smooth. Thanks guys for making my day less stressful and recommend for people shopping for tires to check them out. Thank you… very much.

BEWARE! This place will rip you off and coerce you into getting service that you don’t need. I was warned before I came that they do this, especially with safety inspections. You come in for a simple inspection and they tack on all kinda repairs, and if you don’t want them they threaten you with failing the inspection.
So, didn’t think this would happen to me because I’m a Guy, im tall, and know stuff about cars and all that. I came in knowing exactly what I needed to be fixed. After a very pleasant experience with the check in girls, I get my invoice. $ 2000 of extra bogus changes. Things that I had recently replaced, so I knew they had no business trying to charge me for. After calling and explaining that I didn’t want all the extras, just three specific items, they said no problem, come in and sing a new invoice. So I show up and what do you know? $ 2000 of extras, back on the invoice. I explain that I don’t want all this. Then after long wait they bring me back to talk to the mechanic. After 15 minutes of my life I will never get back, he agrees to fix just the items I am asking for. Maybe he realizes l know what im talking about. So, I go back up front to get the new invoice, and what you think happened? $ 2000 of BS changes back on the, now third invoice.
At this point I’m loosing it! Got my wife an kids waiting for me in the parking lot, we’re late now for morning plans and these crooks are pathologically try to rip me off, and with a smile. Nice local Girls! Can’t believe it!
Bottom line, don’t believe any of the good reviews you see about this place on Unilocal.They have big signs up asking for good Unilocal reviews. I think they have a predatory business model, driven by management. I can’t image how many people they scam. Save yourself the money and mental anguish, go anywhere but here!

Since my review, I came back twice and both times Chelsea helped me out. All three times her customer service was outstanding. She’s 3 for 3 batting 1000!
I went one day to get an alignment and two new tires. Things went great, so I brought my other vehicle the next day for service as well.
I live closer to Waipahu but great customer service combined with unattended drop off hours make it more convenient than the Waipahu one. I hope Waipahu starts an early bird/​late owl dropoff program.

Made an appointment for 2:00 for an oil change and safety check. Had my brother take in my car to find that they had some how «lost my appointment» and that it was going to be 2 and a half hours till the next available one. After everything was done they said I needed two new tires before they could pass my safety check which was fine but then they said that it was going to be another 2 hours. Something that should have taken maybe an hour on a busy day turned into an all day event along with me being stuck at work. Not very satisfied
*update*
I went to pick up my car after i had made this review at 5:00pm to find that basically nothing had been done. I had half a safety inspection completed and the two new tires put on the car. They weren’t even balanced yet. I told them to forget the oil change because I just wanted to leave at this point. The lady at the front desk is the only reason I would even think about giving this place two stars. She was very polite and apologetic she gave me a discount on the tires along with 50% off my next oil change… Over all this place really needs new management. I didn’t end up leaving the place until 6:00pm. And I left with unfinished work. I understand that they were busy but they MUST learn how to prioritize their customers. The ones who made an appointment go FIRST!
Will not return.

Update: the manager contacted me very promptly via email, and the next day I was notified the source of the problem has been found and the issue should be resolved. He also offered a donation to my nonprofit as an apology for my troubles.
Good customer service by Scott. And I sincerely hope their customers’ info doesn’t get mixed up again.

Love how quick this tire repair shop is :) with awesome customer service. Will definitely be back for another car service without a doubt !

Came in for basic tire repair. They were polite, honest, and fair. Great company. Will do business with again!

Our tire started to shred on the freeway, but we made it to Pearl City Lex Brodies. It was 20 minutes before they closed and they said we had to leave the car overnight, so when asked if they could put the spare on our car until the next day, I was told the workers had left for the day. When leaving the workers were in the back talking story. We went to Firestone instead and they were wonderful. Very disappointed in Lex Brodie, loyal customer turned away and now won’t be back.

We brought our POS here to get some brakes. Yes, we were metal on metal… never good! They did a free check of the brakes and verified that we indeed had no brakes left in the front! They were very upfront with the estimate, actually the bill was about $ 8.00 less! Given that they had to keep the POS they called Enterprise to get us a free rental for the night! They called at about 11:00am letting us know POS now had brakes, and they work a lot better than metal on metal! So, all in all we got great customer service, a complimentary rental car, a fair price for the repair, and a lifetime guarantee!

Very quick and painless. I booked a Saturday morning appointment online for my safety. I arrived at 740a to find myself to be one of 3 cars in their parking lot. Since they opened at 7, I checked in. I grabbed coffee and came back 15 minutes later to find the parking lot completely full (so, definitely come early). There was also a huge line.
My car was finished within 25 minutes, very impressed for my first time here. Everyone was friendly to me and didn’t try to push new tires on me, like Goodyear had in the past.
It was roughly $ 20, super quick, I would come back again. I think that they key to a good experience is calling them or book an appointment online, it saves a lot of headache as I heard some of the customers being rude to the people that worked there.

Very professional and courteous as always. Everything explained very well and in detail. All questions answered. Did not have to wait very long. Appreciate the superior customer service more than the product. Everyone can sell tires and other products or services, but Lex Brodie takes Customer Service to another level! The Lex Brodie brand is synonymous with trust, reliability, and taking care of the customer. Thank YOU very much!

A long overdue update: so I didn’t mention that when I initially checked and found one tire at 18psi, I also had to deflate the brand new tire because it was at 37psi. I kept monitoring the tire pressures for several weeks after that and all turned out to be ok, so this was simply a huge headache lulz… the worst case did not happen so upgrading to a 2-​star.

First time to Pearl City location but not to Lex Brodie’s. I made an online appointment which was nice and was out of there in maybe an hour more or less. They honored some coupons and my alignment came out $ 20 cheaper.
I like supporting local but it is much easier when the service is GREAT!
Chelsea was the one who checked me in and was extremely nice the whole time. She made me feel like my business was appreciated.

I called to ask if they could fix a slow leak in my tire. They said they were busy but bring it in. They did it in less than an hour. Employees are so friendly and make you feel welcome.
Orson M.

Needed 4 tires per my car dealership. Lex Brodies was the lowest price when I checked. Lehua was very helpful and pleasant to deal with on the phone when I called and gave me a same day appointment. My car was in and out in less than 2 hours.

Brought my car here because my tire pressure warning light came on. They checked my tires and found a nail in one of the tires. They patched it and I was out of there in about 45 minutes. And since I bought my tires from them two years ago they didn’t charge me a penny. They have a large waiting area with lots of seating, a tv and restrooms so if you have to wait, it will be a comfortable one.
I have been to the Aiea and Kalihi St. location many times and have never left unhappy. I’ve never left feeling like I just got jipped. Prices are fair. Service is fast, professional and trustworthy.

I can’t say enough good things about this establishment. My wife wrote a review about our experience here and I just have to add to my appreciation and amazement at the exceptional service and staff! I dropped off my vehicle at around 9am for a safety inspection and to fix my tire that had a nail in it. I was expecting a long wait and a boat load of issues. Instead, the car was done in about an hour and a half (it’s the weekend, I’m OK with that) and I had no issues and they fixed the nail in my tire! The woman with whom I left my keys and car was so polite and kind to my family, she really made me feel at home and like a friend more than a customer. I will definitely tell everyone to head on over to Lex for their automotive needs!!!

Everyone that we talked to here were really friendly.
2 negatives (hence the 2 stars knocked off) though:
Firstly, I used the online calendar on their website to book an appointment. Easy enough. I received a confirmation email immediately after booking the appointment along with an email reminder the morning of my appointment and a text message reminder the morning of. All the reminders were very handy and appreciated. However, when I showed up there was no sign of my having been booked in their computers. They were very friendly and informed me that I could drop my car off but because I didnt have an appointment in their computer, my car would be put in the long line of cars waiting for service. So we decided to leave our car there at 10:30am (which was supposed to be our scheduled appointment time). We waited across the street at pearlridge (convenient location!) At 2:30pm, we decided to call because it seemed to be taking a while. When we called is when the mechanic took a look at our car. We were then told the part that we needed would need to be ordered in and they wouldn’t be able to do anything today. 4 hours wait with no fix… boo.

Lex Brodie’s across Pearlridge is amazing! There wan’t a long line to check in my car. The staff was very friendly. The clerk made a minor mistake on my what needed to be done to my car so she discounted the service repair. If you are looking for fast dependable car repair services I would highly recommend Lex Brodie’s in Aiea!

Love these guys. Always great service. Finished the work when they said they would and steered me away from work that I didn’t actually need right now.

They do a great job and are very accommodating.
Freddy is my contact there and does a great job in getting the best price for your budget.
In fact all the workers at the front desk are friendly and helpful.
Been going there for tires and oil changes and no problems yet.
Will be going back for my vehicles next oil change.

My apologies… The Unilocal review I listed was for Waipahu location not aiea. Plus a representative from the company reached out and very helpful within 24 hours. I can see this company believes in customer service.
Thank you

Service Date: June 9, 2015
Type of Service: Secure Heat Shield Guard
With all the road construction going on throughout Oahu, especially with those annoying metal plates… screws, bolts, clamps etc. from your car, are bound to get loosen or just «pop-​out» altogther…
My Heat Sheild Guard (protects the underside of your vehicle from your exhaust system heat) became loose from one of those metal plates off of the Paiea Street Exit, by the Airport. It was making this load flapping noise with the metal guard hitting the exhuast pipe. For the old timers, think of the baseball card pinned to the bicyle spoke sound, but only this was with metal…
Not knowing the severity of the problem, I made an online appointement on the LexBrodie’s website. I brought the car in as schedueled, at 8:00 am. The behind the counter service was friendly and helpful. She explained that a mechanic would take a look at my vehicle and she would call me back with an estimate. At 8:48 am, I receive a phone call, that my vehicle, was ready for pick-​up. Thinking the problem was worse than expected, I go to pick-​up my vehicle…
The behind the counter person informs me that «Your Heat Sheild Guard was secured and no longer making noise». That was music to my ears, but the best was yet to come… There was NO CHARGE for the work performed… WOW. I would have been perfectly OK with paying for time & materials used… Lex Brodie’s just earned a customer for life…

Yesterday, as we were driving to Pearlridge Shopping Mall to meet with my husband’s brother-​in-​law for lunch, we started to near a flapping noise. At first, we thought that it was just because we had been hitting the multiple potholes and dips in the roadway. Kamehameha Highway is being prepared for our State’s light rail project and is so scarred with potholes and metal plates that cover construction areas. We pulled into Pearlridge and noticed that one of our tires was going flat and found that there was a large bolt imbedded it in.
Luckily, Lex Brodie’s Tire & Auto Service was just a block away. We quickly drove there and was cheerily greeted by Serina. She quickly looked us up in their database and found that we are established customers of theirs. I noticed that there was a 15% Unilocal discount as I checked in and inquired whether or not it could be applied to tire repair… but, as it turned out, it didn’t, uh, my bad, I didn’t read the fine print. No problem, I was just thankful for Unilocal’s offer and I could save it for the next «rainy day». Serina gave us a repair quote and said that it would take a couple of hours to fix. She gave us an option of waiting in their air-​conditioned waiting room (complete with snacks and television) or we could just browse Pearlridge Mall and return when called. We chose to leave as we were supposed to meet with our relative for lunch.
Within an hour, we received a call from Serina who provided us with a work status and needed approval to proceed with additional services. She also provided another price and time quote. We were eating lunch so we weren’t in a rush to get back. When we picked up our truck, Ferdinand assisted us with our payment, warranty information and informed us that our transaction was eligible for the Unilocal discount. He even told us about their no cost Hawaiian Air mileage program. We used our Unilocal discount to get a better deal with the purchase of new tires that were on sale through National promotion for this Memorial Day weekend, realignment and balancing.
We are always impressed with the great customer service and efficiency of Lex Brodie’s. Serina and Ferdinand were very friendly, helpful and trustworthy. All of their employees give you a sense of their committed concern for your safety and pocket book.
#344

My father has been bringing his car here for a while now but after the last incident, he will not be back again!!! He took his car for a simple oil change. Nothing else was wrong with car. Later on that day, we got a phone call saying that something was broken and if we didn’t fix it, we cannot drive it off the lot and they will have it towed. They also said that it would be $ 700!!! WTF that’s some bull****!! What a rip off. Be aware fellow Unilocalers!!! I wouldn’t even give it one star but I had to in order to write this review and let everyone know how this place operates!

Came here to get 4 new tires, paid 1,042 $ including installation, one of my tires started deflating so I went back to have them replace it because it was under warranty (called ahead to get this verified). Surprise they couldn’t replace it under the warranty because whatever excuse they came up with (sounded made up). I’m never coming back here, they were going to charge me an additional $ 500 to replace my tire, sounds like a scam to me.
Hi Scott,
Thank you for your attention in this matter. Unfortunately, I have wasted enough time on this issue. I want to save you the time to provide me more disappointing news and to save me further disappointment. Your effort is appreciated. Thank you.

Similar to used car salesmen, mechanics often get bad reputations for being dishonest and recommending unneeded repairs on vehicles especially for female patrons. With this in mind and once again needing vehicle maintenance not covered by a warranty the hunt once again began for a place that seemed the least likely to cost me a mortgage payment.
Immediately I was impressed with the fact that I could make appointment requests with Lex Brodie’s online and less than 24 hours after my request, I received a confirmation email for my appointment. I had to call a few days later to move the drop off day/​time and the person I spoke with on the phone was very courteous and helpful.
When I dropped my vehicle off this morning, I advised the staff what my concerns were, and less than an hour later my vehicle had been inspected and rather than charge me for an expensive unneeded repair, they informed me of what necessary maintenance needed to be done to the vehicle and what my different pricing options were. Less than four hours later my vehicle was ready for pick up and safe to drive on the road.
What I appreciated most about my dealings with Lex Brodie’s today and all the staff members was the fact that they didn’t try to up sell me into any unneeded repairs and they didn’t try to speak down to me even when it was clear I didn’t know what the hell was going on regarding a few things. My vehicle was serviced in a timely manner, and although my wallet is crying its crying over needed costs, not about being taken advantage of. Thank you Lex Brodie’s for being a class act. Much appreciated.
FYI — they offer a AAA and military discount which is especially helpful for days that your bill costs more than your rent/​mortgage.