LabCorp of America

Long wait, not good customer service.
I used to come here but they were so slow and did not care for customers.
They act like we are here for free services.

A very mixed bag with this place, and hence, my review of same.
Pros: Today’s blood draw by a young African-​American woman wearing glasses (I hate to sound so clinical, but I don’t know her name) was as smooth as silk and painless. We were talking and joking and before I knew it, the needle was already in. Five stars for her — she is absolutely awesome with her phlebotomy and people skills!
I like the option to make an appointment, although feasible times for me are usually 2 weeks out.
Cons: Invariably unfriendly receptionist whenever I’ve gone there. They always seem frazzled and spread too thinly due to the need to handle multiple tasks. It is apparent to me that LabCorp is about the bottom line and not its customers. Also, I often have trouble understanding the receptionist. This may offend some readers, but the fact is I have to have requests or statements repeated two or three times before i can figure out what she is saying. It’s frustrating and awkward, and ultimately embarrassing to both of us. I try not to draw undue attention to this challenge, but I damn well want to know precisely what is being said because of the nature of the visit. Two stars.

Long wait ever, open at 7. There were 10 people waiting by 8.
Only one person worked there, go to front doing paperwork, go back to take blood. No smile, no personality, no customer service.
Should treat people better because we pay for the service.

What a bad experience I had there. I had a medical problem, have been to a lot of doctors. The last doctor wanted me to have the blood drawn when I have the symptom. he wrote a letter for the lab asking them to get my blood when I have the symptom so he might have the best chance to diagnose my problem. When I did have the symptom, I went there and gave the technician the doctor note. She did not honor that and made me wait for my turn. Unfortunately, it was so long of wait, the symptom was gone. I left and very sad.
I have been there before for a different blood test, there was only one person to work in the morning. I wish that they had someone who does the paperwork in front and the other does the blood in the back so people don’t have such a long wait.

Used to go to Alameda Hospital for lab work. I guess the insurance I have changed their preferred lab. Still within walking distance, as I live across the street from the hospital, and not usually as busy. I’ve never waited more than15 minutes to be called in to have blood drawn. That was with a room full of people waiting.
They have 8 chairs and a bench for about 3 or 4 people to sit. I’ve been here with every seat taken.
The lab tech that is always here when I’ve come in, Ji Lee, is very friendly and pretty quick to register people in and very good at being quick to draw the amount of tubes needed.

They take Cigna insurance and accept post vasectomy specimen collection. (Note: Quest Diagnostics does not — as of March 1^st 2015). I have had blood samples taken here and requested the smallest needle possible (cause I’m a giant baby…) they obliged so that was nice.
Collection lab environments are not my favorite places, basically I want to be quick, painless, accurate and efficient, this has been my experience here.
Parking in this part of town can be very difficult, if possible, weekday mornings are your best bet.

At first it felt like hell. The woman at the front desk was surly and everyone seated in the chairs looked anguished. There’s little space between these chairs and in the few vacant chairs you’d likely brush up against your neighbor. Like a crowded public bus.
The storefront is a deep, narrow space without wall partitions. In the back where the blood is drawn I assumed it to be entirely open which was making me queasy. But, there were ¾ wall partitions and the seat was actually more comfortable than when I’d have blood draws at Kaiser.
The woman who took my blood draw was friendly and warm. It’s unfortunate that these technicians also seem to handle registration/​administration. At Kaiser you didn’t see this multi-​tasking.
I think this place could use some decorating — soothing color of wall paint, better seating in the «reception» area, and just a dash of comfort.

Great appointment here this morning. So smooth and easy. Walked in, they found my paperwork, and I was called back. Yes, it’s drawing blood, and yes I don’t like needles, and yes, I don’t look down when she’s drawing my blood out. But the phlebotomist Ji Lee was great, firm pressure, steady hand, and a nice full wrap-​around bandage to hold the gauze in place as I left.

Made an apt. They lost it. Husband has been fasting 14 hours. They made him wait another 30 mins. Awful. Not nice. Go somewhere else.

What the what, LabCorp.
What the what.
Pro — They are open on weekends.
Cons — They will stab you repeatedly trying to find your vein.
They will also miss your appointment time.
They are not efficient, I waited 20+ mins past my appointment time.
They were not gentle, I had marks on my arms that resembled a heroin addict’s.
One of the ladies there told me she was too busy to help me when all I had to do was pick up a specimen kit.
Quest handed me a specimen kit in literally 30 seconds. You are SO busy, you don’t have 30 seconds to spare but would prefer for me to wait 30 minutes so that you can hand me something that would’ve taken 30 seconds.
Parking also sucks here. It’s pay outside on Saturdays and I think they only have 2 spots in the lot. Don’t forget, if you’re using Park St. to get into Alameda, that particular street occasionally have festivals and parades (meaning the whole street is shut down).
I really hate going to LabCorp but they’re in a relatively convenient area and open on weekends.
But if I have time and can make it anywhere else, I will gladly opt not to go there.

Go on-​line and make an appointment! Don’t just show up like I did.
I know better. But for reasons I can’t explain right now, I had to go in without an appointment on a weekday at 9:15a. First, I had to use a bunch of coins to drop in a parking meter on the street nearby to park my car. Next, I had to find Lab Corp. It’s located hidden in the back of this small office complex on the right side of their parking lot. I then walked in to a standing room only crowd of people waiting for blood tests! The woman at the front desk told me that it was a half hour wait.
There are two whole spaces in the back of the parking lot reserved for Lab Corp patients. Good luck getting those.
After a half hour, I had to run back outside and put more coins in the meter. I finally got called up to the desk to give the unsympathetic receptionist my paperwork. Another half hour went by before I got called in for my test. The test was quick and professional and I finally got out of there after an hour. Jeez.
I hope next time I will get an appointment and go and get out of there before the meters start at 9a. I certainly hope to give Lab Corp a much better Unilocal review next time.

Never needed an appointment here. Every time I make one, not another person in the place. At 7:30a, 7 people in front of me. It’s now 8:21 & there are 10 of us. They’ve completed 2 patients.
The woman next to me has been here since 7:15.

Waiting for an hour on Tuesday morning and no end in sight. One person handling front desk AND doing the blood drawing. Ridiculous. Try San Leandro next time. Even appts are having to wait.

I made an appointment online, took about ten minutes. They have weekend appointments, which was what I needed. I showed up on Saturday five minutes before my appointment. I waited five minutes. I peed in a cup, a nice friendly lady stuck a needle in my vein and took a couple small vials of blood and then put a bandage around my elbow and cheerfully waved me off onto the rest of my Saturday. It took ten minutes. They sent the results directly to my doctor, who called me and told me I wasn’t dying two weeks later.
It doesn’t really get easier. I subtract one star for the needle to the arm. Just kidding, but the place is hard to find and it’s on the side of a small crowded parking lot, not well marked, that’s it.

Every time I have had labs done, at this particular lab, they have been understaffed and the wait has been excessive. It would be appreciated if they would review their volume and staffing and become more service oriented.

Awesome staff who helps lab going gentle and less scary. I found they ask questions to make sure you are comfortable, then let you know exactly how they will perform any procedure to collect from you. I was happy to be in and out with in 10 minutes.
Walk in or appointments are all accepted, it just depends on when you come in and sign in at the desk.
Can’t give a negative review on their parking situation… just find street parking and walk is my suggestion.

This is place I thought was every friendly and efficient. I got seen exactly at my appointment time. As long as you have an appointment here, you will not be waiting. They do ask for appointment confirmation, or if you have a smart phone you could show them the email confirmation and they’re ok with that.
The only thing to me is that this place was hard for me to find. They actually have a parking lot. So just pull in the parking lot where the bank is at, and walk towards the back and it will be on your right side.