Always Thinking Computers

Literally the worst customer service I have ever received. I went in with a black screened computer. The owner (I presume) suggested the issue was either a malfunctioning screen or a blown motherboard, both of which were my assumptions, as well. He said he would be able to get the data off my computer regardless and that it would be done «by tomorrow at the latest», so I left him my external hard drive so he could transfer the data once the diagnosis was complete. I checked the online status report from my phone (since he had my computer and the policy clearly states that $ 50 would be charged for calling or dropping by to check the status) every few hours. The status stayed at «waiting for bench» with no other explanation as to what was going on for a full day. I needed the external hard drive for work, so went in the next day to simply get the hard drive and leave the computer there so he could finish up and the owner assumed I went in to check on the computer. In fact, I mentioned nothing about the computer and he told me, unprompted, that I needed to get a new computer altogether and that the broken one would be ready to pick up the following day. I said, okay, and thank you and left. The next day there was still no change in the status for my computer on their website and I still needed the data on the computer to be put back onto my external hard drive for work, so I went back in to drop off the hard drive. Again, without letting me say one word, the owner assumed I was coming in to ask about the computer, started yelling at me for «not following the rules» and threatened to charge me $ 50 for stepping into his building again, all of this with another customer standing right in front of him. He then told me that, instead, he wasn’t going to deal with me anymore because I was being so much of a problem and said he would call in an hour after he put the computer back together. Instead of calling, though, he left me this note on the online status report:
«Violated Repair status policy twice.
Upset was taking more than 2 days, do not think customer understands how long it takes to take this unit apart pull out motherboard and than reassemble.
Unit is dead, Customer requested backup, but as there have been two violations of Repair Status Policy will not continue on this work order rather than charge the $ 100 fees for stopping by.»
You’re damn right I don’t know how long it takes to take apart the unit! That’s why I brought it to a computer store in the first place! Instead of him telling me how long it takes, he yelled at me for not following the rules and then threatened to charge me extra for bringing back a part necessary for a data transfer he promised he could do. I never mentioned anything about my computer until he brought it up himself.
To cap it off, once I got this passive aggressive message, I sent my partner in to get the computer (I was too livid) and after he simply said, «I don’t appreciate the way you treated my girlfriend when she was just bringing back the hard drive» the owner replied with, «she obviously can’t read otherwise she would have known the policy» and followed that up with «F**K OFF!»
Seriously, dude??? You’re going to insult my intelligence because I took less than a minute of your time to pick up and try to drop off a hard drive? Furthermore, how is anyone supposed to know what the status of their computer is if you don’t update the system? How do you expect people to just wait around for a supposed phone call? Get another person to work in your building if you’re too busy to answer people’s questions! Don’t just treat customers like a nuisance, they are your source of income, after all.
If that isn’t the worst service ever, I don’t know what is. Never go to this repair shop. Whether they can actually do their jobs is completely moot, because they’ll just kick you out if you step inside more than once.

Your policy says to check the status of my computer online, how am I supposed to do that if you have my computer. Very poor customer service. The service contract has spots for initials to verify that the customer has agreed to your policy. I was not informed to initial anything, but apparently if you can’t read then your not welcome. Would not recommend this business, very compatible prices elsewhere. Do your homework.

I feel compelled to take the time to write this post. I have been in business for almost 15 years and I always try to be honest and fair, and realize I can’t make everyone happy… But I have always been professional. I just want to share my experience at ATC’s … Because reading some of these reviews… I think it’s important to share how Tim has been nothing but professional, extremely knowledgeable, but most importantly honest. My computer crashed when I was preparing for a lecture. My plug in no longer worked, and multiple viruses slowed my computer to a hault! With the lecture only two weeks away. Tim repaired my computer and replaced the entire screen and shell of the computer because I damaged mine. But instead of having to buy a brand new item. He had a refurbished laptop frame that was practically brand new at a steal of a deal! His honesty is what I value most. When I came to pay for the cost, it was less then what he estimated !!! So i get my computer back a week later, and I accidentally sat on the laptop and fractured the monitor! Lol, but seriously, Tim rushed ordered a new screen in two days and installed it for me for free. I just paid for the screen itself! Now that’s honesty! And I was able to give my lecture to my colleagues! So Tim, thank you for all you do, you have a loyal customer and I will be referring my colleagues and friends to you
Thank you
Joe

I am so satisfied with customer service. They solved every problem. I am so glad I decided to drop off my laptop. I’ll not hesitate to use them again. Thanks.

Customer service training would help. After being yelled at for calling their office to see what was going on with my computer after we were advised it would only take a day then a call to give us some info a week later to hear nothing and to get yelled at when I call is just bad service. Weather or not they can do their job is not the question. The problem I have encountered was their lack of customer service from the owner.

Sent to me on 5÷22÷14:
Hi I, Tim C. sent you a message on Unilocal:
Subject: You are not being honest and I will take legal action if you do not remove the post.
«I do not who you are, but you are lying. We do not proceed to repair computers under original warranty, ever. You also said I said it was a virus problem. Why would I replace a HDD if you had virus’?. Yes you can get every tool we use online, every program made is available online we use the same tools every computer store in the world uses, but you didn’t you pay us for the software you paid us for the knowledge of how to use it. If you could have repaired it yourself you had that option we not not force you to come here. In addition you said your HDD was in warranty with until 2018? The longest warranty offered by any manufacturer is 3 years Western Digital’s are 2, If it is already in a laptop, than the warranty is bought out by the laptop manufacturer and ends when your laptop warranty ends; usually one year. We have also never been sued, nor has anyone even tried. However I will be seeking litigation against you if this review is still here in 72 hours. Make no mistake I will sue you for libel comments and for slander, I am already looking through my records to figure out who you are. I suggest you stop lying and remove this before I figure it out and serve you with papers.»
I was bullied about my opinion.
Ray