Green’s Appliance Direct

I’m a landlord with 24 apartments and I buy virtually all of my appliances from Green’s.
While I am always on the lookout for a great deal, in many cases the best deal is buying from someone that has it in stock, that knows the product and can recommend the reliable brands, that will carefully deliver the appliance with their own employees and is there to back up the purchase if anything goes wrong. I get good prices from Green’s but I also place a lot of value on the other things.
I have purchased appliances over the internet and had to return them, I have purchased from Lowes and HD and had their delivery guys damage the walls in the stairwell. Not worth it.

Stay away is the best advice I can offer. They are not honest. Sold me a «new» gas stove, got it home and the gas company came to hook it up, found out it was used!!! I brought it back and they did give me a refund, not readily and not willingly, STAY AWAY!

I had a pleasant experience purchasing a new oven at Green’s. I knew that I wanted a ceramic cooktop oven to replace my old one that had quit. Madeline (the owner) showed me the various choices and explained the options. I was considering an oven with convection bake, because I had heard it was a good thing but didn’t really know what it was and how it worked.
Madeline is very knowledgeable about the products that the store carries and showed me a GE oven that had everything I wanted and was on sale for $ 749. She showed me some other choices, too, but didn’t try to upsell me into buying something that I didn’t want or need. I ended up buying the GE oven and it was delivered as promised three days later. (Delivery is an extra charge.) The two guys who brought it were careful, pleasant and knew what they were doing. They set it up, tested it and were on their way.
I’ve used the oven and its cooktop for a couple weeks now and love it. It works great. If you bake things like cookies or pies, I recommend the convection option. It browns things nicely all around without burning on the bottom. There are three racks in the oven, so you could conceivably bake 6 or more pies at once and have them all come out evenly.

We choose Green’s initially to buy local and make it easy for us with one stop shopping. Not so easy. Maggie Green (daughter) quoted us a price on four appliances and said to come back after we rechecked our refrigerator measurements and before their sale prices ended on Wednesday. It was Monday. Tuesday we were ready to buy over $ 3300 in appliances but unable to make it into the store, Wednesday either. When I called hoping to complete the sale over the phone with Maggie, her mother, Madeline said she «was with another customer» (of course) and refused to deal with us. She said we must return to the store, no options. She was the rudest, most uncooperative salesperson and owner I ever encountered! Apparently they don’t need sales/​money. What they do need is a refresher course on salesmanship and professionalism. Even when I said we would go elsewhere, she said, «that’s your choice!» and hung up. I will never shop there again and I would not recommend this store to anyone. I immediately called John Marsella’s in Schenectady and got a better price and made the sale over the phone. Now that’s how you do business.

RiP Off artists! They sold me an A/​C telling me it was sufficient to cool the size room I gave them dimentions for. It was not! After calling to return the unit I was told «no refunds» and was rudely told to just sell it on craigslist! and that their policy is written on their counter. It is NOT on their receipt! How is that legal? What kind of place is this? Avoid! !!!

It was Friday afternoon and Our 13 year old fridge died, a Stainless Steel model that I checked online and found replacement would cost $ 2,500−3,000. My decision to buy from «local, privately owned» store was an easy one, knowing we’d likely pay a bit more. wife wanted to go to Sears. No, I insisted on locally owned and we drove from CP to Albany to Green’s; I had explained all the «obvious reasons» as we drove down the Northway.
Short version, what a mistake. Following a friendly greeting from Dimitri, I explained what we needed (due to size restrictions in our kitchen)
after being asked a few «nonsense questions», we were shown the only 1 they carry that met our needs — ok, $ 2,600++; due to 1 very close to my MAX dimension, I explained I would drive back to CP to measure and I’d call back to order if it will fit… and asked for his card Dimitri doesn’t have business cards, so I asked him to just write their number down for me. He said I’d need to come back to the store for the transaction. ARE YOU KIDDING ME???
We left Greens, stopped at Sears as we were passing Colonie Center. went in to the appliance section; had a friendly greeting, were shown 6 models that fit our requirements. all between $ 2,000−3,500. We could have delivery Tuesday… and surprise, after we made our decision…“we have this going on sale”…Mike (our seasoned pro salesman at Sears), gave us $ 200 off the price we expected; then «if you use your Sears card, save another 5%.(note @ $ 100 off
ok; $ 70 delivery, $ 10 pick up of old… but still got what we needed, saved hundreds of dollars, had a very pleasant experience, a PROFESSIONAL buying/​sales experience… and HUGE disappointment as I said to wife «you were right and I was wrong»
How the owners of Greens could be there and see (the only) customers come and go without ever personally getting involved was their decision… I cannot tell you how disappointed I am; wish I had gone to Cocca’s… and would have, but needed to make the purchase as we are without a fridge
the once great Greens (the family has been selling us appliances for 25+ years) is no more. do not waste your time… try Cocca’s or just go to the big box stores… it was painless… the locally owned shop needs to excel at customer service and product knowledge if we are going to support them.
Greens has forgotten that and likely, Dimitri never knew.
how sad or me to write this review!
good job by Mike C at Sears.

This was the worst treatment I have ever received at the hands of any company.
I went in on Sunday looking for a portable dishwasher. I had looked at a couple on lowes, so I know what to expect in one. When I got there, the owner or manager (he seemed in charge, not sure his title, I’ll refer to him as ***hole for the rest of the review). So as i was wandering around the kitchen section, failing to find the dishwashers, ***hole asked me if he could help me find anything. I told him i was looking for dishwashers, so he walkied me over to them (past the washing machines) and then, despite being the only customer in the store, he dumped me off on his obviously junior salesman.
The junior sales man showed me the only portable dishwasher they had. It was bulky for its capacity, and $ 150 more than the ones I had looked at in other stores. Needless to say, I was not interested. I thanked the junior salesman and started to leave. The junior sales man called after me to ask if i had looked at other models, blah, blah, clearly intent on giving me a hard sell. At this point, i experienced the most bizzar exchange I had evver experienced.
***hole shouted to his junior sales man, «if he’s going to be like that don’t bother» in the rudest tone I hae ever heard. I replied with «excuse me?» To which ***hole decided it would be prudent to lecture me about how it was discrespectfull to walk away from his slaes man.
Seriously.
I got scolded by an appliance salesman.
Dude, I didn’t want yopur overpriced, inefficient ugly ass dishwasher. Since you had no other models to show me, I was done. you know, I had nothing nice to say, so I said nothing at all. I thanked your salesman and left, because I didn’t feel like insulting your crappy selction or insane prices. Had you let me leave, you would have only lost a sale to your poor products and bad prices. Since you decided to bitch at me, now you lost the sale, and I’m going to write you a bad review.
I understand it’s difficult for an independent shop to compete pricewise with chains like Lowes, If your not going to compete on price, you’d damn well better offer exceptional customer service. Instead, I was subjected to the most infuriating 3 minutes of my life. I have no idea how this company is still in bussiness.

My post from 10÷2÷12 … For the most part I tend to agree with Sanguine P’s review from 7/3/12…except I do feel that Green’s carries quality products, at least in appliances.
I was in the store yesterday looking for a washing machine. I was approached by one of the owners (I recognized her from their commercials) and at first I was pleased with her sales technique. Within a few minutes though she proceeded to tell me what I NEEDED … really … I think I know best what I need and what I can afford. She explained that she was giving me a ‘deal’ on the ‘floor model’ and would also give me a ‘deal’ on the 4 year extended warranty. When I asked for the model number and I was told that I could get the model number from the GE website … again, really … at this point she proceeded to walk away because I think she knew she lost control of the situation.
Upon leaving the store she didn’t even bother to ask for my contact information or see if I had any further questions. Not that she was helpful with my earlier questions. She just gave me a wave from across the store, she was too busy talking with another sales associate.
Doing a bit of research on my own, I found the exact unit on the
website (not a floor model) for less than her floor model price, more reasonable extended warranty and free shipping. Who could ask for more?
I would have preferred to work with a local business but my experience here was with an unprofessional and rude owner, who may know her product but doesn’t take the time to know the customer or care what they think. That’s a shame!

It is hard to believe this place is even in business. Unprofessional and extremely rude. Went in for three things — a couch, a dishwasher, and a front loading washing machine. Started with couch, and didn’t get any further. Sales girl very pushy over the construction of the product, however, could not tell me what it was upholstered with and didn’t care enough to look it up, even though she walked away and went to the computer. In all honesty, I don’t care that it is built with kiln-​dried wood, since in the course of my life I have never had the experience of the frame of a piece of furniture breaking and I think it is pretty rare. What I am concerned about is the upholstery — how it holds up to wear, spills, etc. Depending on the material and treatment, some are more stain resistant and wear resistant. The floor model had one stain and one tear and one pull, so I was concerned with that. I asked her what the material was and she said she couldn’t know since they have dozens of coverings — okay, but really you don’t know what the FLOOR MODEL is, and won’t bother to check while I’m browsing? Is that supposed to make me want to do business with you? Instead of acknowledging the damage and addressing my concerns, she walked away. As I walked over to the appliance center, another salesperson approached me. As she questioned me, she titled her head back so she could look down her nose at me — I never saw anything like it. It was like she was challenging me to something. I told her I was looking at the corner sectional but had some concerns as it was clearly getting damaged, and I expected my set to get more use than the floor model, so I was wondering why that was. Her verbatim reply was «I guess that is something you will have to wonder about.»
Are these people even living on this planet? The first step in making a sale is to listen to the customer and address their concerns. Look up the fabric covering. Talk to me about whether anyone ever tried to remove the stains. Ask me about the wear I expect. Recommend something else to me (leather). Tell me about the warranties and protection plans I can purchase. ADDRESS MY CONCERNS POLITELY. For goodness sake, acknowledge the subject of the conversation and don’t be defensive. When I am shopping for merchandise, I am looking for a cooperative and friendly demeanor, not a defensive attitude. Furniture and appliances are products where quality counts. If they are not comfortable addressing the quality of a product, it is clearly not quality that they can stand by. As much as I like to support independent local businesses (I am one myself), this place is a not worthy of my business and clearly sells lousy products that they cannot stand behind.