Labcorp

Just came to Labcorp to get some lab work performed. Attendant couldn’t locate my doctors fax request from a pile of mismanaged faxes. She then went on to indicate that her fax system had been down over a week and a half because there was no toner. Medical privacy and personal information requires appropriate safeguards and processes in place so it doesn’t get lost or even worse made public. Im going to escalate this.
Only gets one star as system doesn’t allow for no stars.

If it was not such a «PITA» I would change my medical group just to avoid having to use this facility. I go here about once a month and dread it in the worst way. I am a very stoic person when it come to needles and know the difference between a good and a bad draw. Not only is this place filthy with overflowing trash but the attitude of the tech is atrocious. Last time she had to dig and re position the needle like 4 times and when I complained she hissed that I could go someplace else. The needle was still in my arm at the time. Phlebotomy and a psycho attitude should not go together but here it does!

This place is freezing this morning (2÷23÷16). They must be too cheap to use heat, or the heater is broken. This makes for a very uncomfortable wait, which is now approaching 30 minutes…

They are rude and all look miserable, but there is ample parking and I usually have a wait of no longer than 35 minutes, which is a plus. Their appointment system is virtually useless because all the non-​business hours are fully booked weeks out.

Labcorp typically opens late, which at 6:30 when you need to get to work is a major inconvenience. Only one staff member means the check in and lab work are slow. Overall, unprofessional. Go to another location.

Amazing and so fast! No nonsense. Went in for routine blood work on a break and worried they’d not do it fast enough for me to get back to classes. I must have been there only ten minutes.
I also was able to schedule the appointment and modify the time online.

As I sit down in the booth, I ask if I can put my bag on the floor. Innocent question, right?. But the technician responds with attitude (I heard her say to another client, «You can put your things here.» So I was already getting differential treatment for no reason.) Then she explains a Medicare charge. I’m new to Medicare and don’t fully get the process, so I ask for clarification. Wrong move! Now she is really agitated. She won’t let me speak, and when I try to ask what the problem is, she refuses to draw my blood. The receptionist (polite and professional) has to come in and do it. And it wasn’t the technician having a bad day. She was chatting it up with a couple other clients. Clearly this woman has issues with some people, and decides that just by looking at you. So, in case you’re not the kind of person she likes to serve, beware!

Are you serious? I am really hesitant to let them collect my wife’s blood in this place. Look at the mess! One lady here working and she didn’t even look at our faces. Go somewhere else!

Your staff are wonderful.
Your computer system is a pain. It is the most frustrating system I have ever tried to use.
Your phone system is equally a pain.
If it wasn’t for your staff I would go to another lab.

I hate going here, but it’s the most ‘convenient’ lab for me. The receptionist is rude, and they are understaffed with typically one person doing all the blood draws. What I think is going on is that the labcorp booking system needs to ratchet down the availability of appointments, or hire some more goddamn people.
On my last visit, due to kids, slow drivers, etc. I was exactly four minutes late for my pre-​scheduled 8:15 AM appointment. There were eight other people there, and from the sign-​in sheet, I could tell that everyone but me was a walk-​in. There is no running like clockwork here, for sure, either.
They have this jar of pens whose tops are all covered by fake flowers, so much so that you can’t tell it’s a jar of pens and rather a dime store nylon bouquet. Yet the receptionist barked at a number of people that it was pens. «Pick a flower. PICK A FLOWER!!»
Wait. Wait. Wait. Finish all my outstanding Words With Friends plays. Check e-​mail. Feel depressed at all the sick people having to wait with me.
After waiting close to 45 minutes, I went up to the receptionist and asked what was taking so long, and reminded her that I had an appointment.
«You’ve waited because you were LATE.»
«I was four minutes late.» Once again, they don’t run like clockwork around here, so a really lame excuse. I gave her the eye that said exactly that.
«You’re in this pile.»
After about ten more minutes, the nurse finally took me and mumbled her way through her instructions, and got rude when I asked her to repeat them.
What the hell.

I am here to give you business. Money. Why so mean? The woman who works here never made eye contact with me as I was checking in, and basically told me to get lost when I asked about wait time.

Visit 7 or 8-​ish or who even knows anymore:
Middle of the 8^th month:
I needed more blood taken. Why not? At this point, I’ll don’t mind losing some of this pregnancy weight in any way possible. I’d been itchy for a few days, so my reliable OB called in the blood test that same day, around 10:30am, to test for Cholestasis. I arrived at Labcorp at around 4pm– I’d timed it right, no other patients were in there, and I figured I’d slip in and right back out. Not to be.
The two women working in there were people I’d never seen before. They were incredibly nice, no complaints. BUT, they couldn’t find my blood test order in the computer. This was NOT my OB’s fault– I’d checked MyHealthOnline before going to Labcorp, and had confirmed that this test had indeed been added to the «tests ordered» list.
So I drove back to the nearest Sutter doctor’s office on San Pablo, and had them print off the test order. The woman who printed it could have taken my blood there at the office, but clearly didn’t want to (Me: «Can you take the blood here?» Her: «Well… We cooooould…»). FINE THEN. I got my tired, sore pregnant ass back in the car and back to Labcorp I went. My blood was taken just 10 minutes before closing. This particular phlebotomst’s technique was flawless, thank goodness. Not one mark.
I was told that the results for this particular blood test would take a week. No problem. Eleven days later, still no word.
Sutter and Labcorp are not on the same page. Please get it together, Labcorp.
Back to two stars.

I cannot emphasize how horrible and how like Subway Sandwich is this supposed medical testing facility. The front attendant did not look closely or ask about the referral and gave me the wrong receptacle and the wrong instructions. If I had followed these instructions I would have had to return again to this dumpy little storefront. Try to call them on the phone! You will run through 5 minutes of computerized questions and ultimately receive the message, «we are unable to take your call at this time.»

Nothing fantastic, nothing horrible. No customer service, no greetings, no smiles.
I had an appointment before 9am and I waited less than 10 min, a routine blood test.
The blood draw… quick and well done.

First time I went for a blood draw and they were fully staffed — two people to draw blood and a pleasant receptionist/​office manager. Made my appointment online and they were prompt and efficient.
My second experience for my gestational diabetes/​glucose test was the extreme opposite. I called before I made my appointment two weeks in advance to verify they could do the test as my doctor ordered and they verified they were equipped before I made the appointment. On the morning of my appointment they were late checking me in despite my appointment time and notified me, rudely, that they did not have the glucose drinks to conduct my test. Complete waste of time and because of the length of the test I had to completely reschedule my work day around it. What’s the point of calling beforehand to verify something if it’s not going to be the case? The sole woman working there at 8am was rude and obviously could care less.
Don’t recommend going here — try another lab.

This is a great place to go to for Lab work. Competent and kind employees. Great parking. Treat yourself to a wonderful food on the Solano afterwards. Convient, clean and bright.

Very friendly staff. The blood draw was painless .Get there early and you’re in and out in well under a half an hour.

I am pregnant and have been to at least four different labs over the past six months. This labcorp location has been by far the best experience. The lab was clean and the waiting area comfortable. The women who worked there were courteous and sensitive to the fact that I was fasting and got me in and out as soon as they could.

Oh the blood carousel of fun continues!
Whenever I need blood work a timid army of incompetents all take turns, trembling, flinching, digging… and never hitting the vein. Mind you, I am terrified of needles and have not had a successful siphoning in 2 years… always leave with a sleeve of black and blue. Not today.
Went to a different place-​LabCorp on Solano in Albany… 15 people waiting, surly, frazzled receptionist, 1 vampire on duty. Went to pee and… lo and behold! foot goes through floor by toilet – dry rot, water damage, leaks – I am startled, bruised, scraped and pissed.
Notified aggravated receptionist – complete ambivalence accompanied by a sneer of inconvenience and obligatory «are you alright?» as she tried to deal with several other people streaming through the door. NO. I WAS NOT ALRIGHT! NO BLOOD FOR YOU!
Needless to say, I left immediately to contact health dept [45 minutes of ping pong– phone messages, transfers and referral numbers] and put ice on my ankle, foot and leg. Couldn’t find a number for their corporation.
Adding to the extravaganza of horrors; the used needle bins were overflowing, as were trash cans, and pee bottles sat on a step stool for all to admire, instead of being in a closed receptacle.
Nasty, unhealthy environment, loooong wait, very overworked staff.
I always try to find a positive that warrants 1 star, so here ya go — the sink was clean. I should know, I almost fell in it.
You have been warned.

I went to have a blood sample drawn on a Wednesday afternoon at 3 PM.
There was no one waiting. The young lady phlebotomist did my paper work,
expertly drew the blood and I was out of there within ten minutes.