Mooradian’s Inc

My husband decided we needed a new mattress and found one on sale at Mooradian’s. We went to the store, checked out a couple of sets and picked one out. We set it up for delivery and waited patiently for it. The guys dropped it off and left and we set it up ourselves.
After getting the bed in place and the sheets on we realized that it wasn’t the mattress we ordered. We went back to the store and talked to the manager. He had us take a picture of the tag and send it to him. The tag matched the one we should have gotten but was definitely incorrectly tagged. The delivery guys came back, picked up the mattress, delivered the right one and we were set.
I didn’t ask for it but I think the store should have offered us some compensation for our time running back to the store and spending 2 Saturdays at home waiting for delivery but they did make it right and we’re all sleeping better.

I bought a couch and bedroom set from Mooradian’s on Central Avenue.
Price was a little high, but the furniture was a bit high-​end. Overall, I got what I paid for.
Salesperson was patient and knowledgeable about what they had in stock and what I could order.
Delivery guys were good except they didn’t screw every lat in the bed frame and it started squeaking… guess I’ll have to fix it myself.

We had a good experience with Mooradians which is where we purchased a large leather motion sectional couch. The prices were fair and our salesperson Jim was easy to work with. We also purchased an extended service contract which was sold by Mooradian’s but not serviced by them. We attempted to make a claim for a covered loss and found that the service company did not want to cover the claim. Traci from Mooradians mediated our claim and eventually the service company honored it. The result was that Mooradians happily replaced the damaged piece of the sectional, picked it up and delivered the new piece. I would shop with them again because I am generally happy with the couch, but mostly because they stood behind their customer.

After traveling from Schoharie County out to Mooradian’s on a recommendation from a local, we were disappointed that the selection of the sofa sleepers just weren’t hitting the mark.
The salesperson was glued to us from the moment we walked in, which led to a smothering feeling while we looked through the store.
The price point was considerably higher here, also. Not knowing the particular brands they sell, I can say that there was nothing on display here that differed from most other places we’d been to.
Still, the salesperson was knowledgeable and well-​versed in what they had to offer.

Decided to upgrade from my dorm room chic furniture in my living room (well, chair and a half and chaise which worked fine in my big old apartment, but not in my smallish living room. I wanted a couch with a chaise sticking off one end (mainly for the dog’s comfort). The sales woman introduced me to a line of furniture that I could configure any way I wanted – love seats, chaise, corner pieces, 6 foot sections, etc – AND had the added bonus that I can switch which end the chaise is on if I move to a difference home and it no longer «works» on the left.
The price was reasonable-​ish (i’ll update on that in a year or two to see if it is holding up for the $ 1,100 price tag). The fabric choices were overwhelming (so I just went with something soft that wouldn’t show the dog hair too much) and I kinda wish someone just picked the pillow fabric out for me rather than giving me the options… I suck at decorating and am rather disinterested and was overwhelmed with the bazillion fabrics for pillows. I’m a utility kinda gal.
I was told 6 weeks for delivery on special orders, which means I should have had the couch around April 15^th. I called to follow up and was told the time frame was 6 to 8 weeks. The couch was delivered on April 20^th. Fine.
So much for the stress of making me pick out a fabric for the pillows; the pillows are made out of the same fabric as the couch which is fine. I like the couch. It is comfortable. My dog is terrified of it and my neighbors think I’m PWT because I have an upholstered chair on my front lawn (waiting for DPW to pick it up for disposal).
About 4 years ago I got a new mattress here. I don’t like pillow top mattresses so I had a hard time finding something I liked, but Mooradian’s came through with several options. It was delivered on time. The mattress is the most comfortable thing I have ever slept on and I miss it every morning when I get out of bed.

June at Mooradians is just the best sales associate. She is incredibly helpful and not one bit pushy. She really went out of her way to provide us with excellent customer service and the best price. We got exactly what we wanted and stayed within our budget. The selection at the store is awesome and the quality of the furnature is excellent. We walked out of there today with a couch, chair, coffee table, end table and media console. Good job, June!!!

Horrible service, look somewhere else especially since the prices are already a little high. I tried hailing a service person for 5 – 10 minutes, one walked away and I tried to get his attention again. just ignored us. again I try and ask why he has a name tag and he just doesn’t respond, this older «gentleman» has severely ruined the reputation of this business. Pathetic.

do not shop at mooradians. they are con artists. the review by vicki is right on. i went in 7 years ago and ordered a bed. when it came in around 8 weeks later it was Not the item i had ordered. and due to it being a ‘special order item’ they would not return my 700 $ downpayment. they told me i had to spend it at the store. so fine. i didn’t need anything at that point so i just left the money there for the future when i did need something. i bought a ‘click-​clack’ couch last year for the guest bedroom. it was around 400 leaving me with a bit over 300 on account.
i finally decided to replace my living room furniture and went to mooradians only because they had my money. i would have gone anywhere else if this wasn’t the case. the woman who helped me (no longer works there for some reason) assured me that they would apply the money to my order. when i called back to inquire as to how that was going i was told that she didn’t work there and that they were sorry but the money was kept as the returned item fee. even tho they didn’t deliver the correct item. i had no choice but to suck it up as i had put down 1000 for the new couch/​chair. i would have canceled my order if i wouldn’t have lost 20% of that too.
i will Never go to mooradians again and i will continue to tell anyone i know my story.