Pro-Tech Lawn Sprinklers

Bad service, rude employees. I used to use them for basic opening and closing of my residential sprinkler system, but this summer I needed more extensive work done. I called them, they didn’t show up when they said they would, and when they did show up, they didn’t have the right equipment for the job and had to reschedule, again, causing a few weeks of delay to my backyard project. When they finally came with the right equipment, they caused damage to the sprinkler system, and didn’t install the new heads correctly. I ended up having to call another company to come in and fix their mistakes. This company is ok for just simple opening and closing for the season (which is why I gave 2 stars instead of 1, although the employees who show up are still rude), but go somewhere else if you need anything more.

I am terribly disappointed with this company. I had used them for the past three years at home and on commercial projects for my residential contracting business. They were typically competent, hence the second star, but they were absolutely awful to deal with. I understand this is a seasonal business, but that does not mean that the owner should talk to people the way he does. From the start I felt that I was a burden to them, and that they were doing me a favor by hiring them.
I raised the concern that for the second year in a row, I would have to shell out $ 300-​$ 700 for a repair on my 15 – 20 year old system. I bought the house two years ago. After purchase, I promptly had ProTech come out and tell me it was in good shape and rather than spend $ 4,000 to replace it, I could repair it and it would work well. Maybe there would be a head or two to replace each year. So, I spent $ 700 on updates that did not get completed for weeks. Again, their scheduling was very difficult and they would not show up when it was convenient for me. In the end, they continued to overbill me for charges that weren’t even accurate. Even after all this, I still called them back because I thought they weren’t «that bad».
Now, I have drawn the line. I do not understand how an owner of a company could be so rude and not willing to listen to what his customer had to say. Todd is a bully, and he showed that to me today. He was condescending to the point that he told me that he didn’t think $ 700 was a lot to spend each year on irrigation repairs. I told him that I could not believe he would say this to a customer of his, or at least someone who was a customer of his, and then he told me I could «go off and find another irrigation company».
No problem, Todd. Point taken. I’ll happily take my business elsewhere. Good luck to those who keep putting up with this nonsense.