Conn’s HomePlus

I purchased a refrigerator right before Thanksgiving last year and in March we started hearing the ice maker thump. I called Conn’s and they sent someone to fix it twice and still did not work correctly. By the third time that I had it repaired by the same tech he said there was nothing he could do but replace the ice maker (again) and he was only the tech. Now I must wait for it to malfunction again so they replace. HOLD UP! I started this review on ¹⁰⁄₁₂ but hadn’t finished ¹⁰⁄₁₄ today I found out that the first service repair that was done was never recorded because done third party! WTF! I am done. Don’t get hooked!

Don’t buy something from there unless you like getting harassed for being 1… yes I said 1 day late! I got 8 missed calls and 8 messages the second day late samething 8 missed calls and 8 messages… paid it that day… I could see if I was a week late but no the calls started 1 day late and all damn day… My last purchase from there!!! Bye Felicia!

My fiancé and I have walked into this location twice to purchase a tv stand. The first time it was not in stock and were told we would be called when it came in. We were not called back even after we called to inquire back and left our information again. That was 2 weeks ago. We went in again today, and their inventory said they have two in stock, but when they went to pull the product for us, they couldn’t find the stand. They offered to let us pay today and add on an $ 80 delivery charge, but we didn’t feel comfortable having them charge us for a product that they have but can’t find. We found the stand on Amazon form $ 100 cheaper and with free delivery and purchased it there.

I am shopping around and looking at all the options for a washer and dryer. What have they changed over the years. I learned a lot from the sales person about what these new machines can do. But I was hoping to spend a little bit less than $ 1000 to wash my clothes. Going to check out my options and I might head back to cause we’re so far they’re looking at financing this washer and dryer for me rather than me having paying cash. They pay off in the next 6 months could really help my credit score.

I went in and looked around. They had a number of nice choices in couches and tables. Once I made my decision the sales person was helpful and friendly. Only issue I had was there was a mistake in the delivery date but was quickly fixed with a phone call to the sales person.

I bought a chair from CONNS last year for mothers day. 9 or 10 months later, a part broke. It was still under warranty, so I thought, no problem.
We had to wait over a month for a repairman to show up. He said he had to order the part and we would have to make another appointment for another service call.
The part showed up at our house in a huge box. So, there it sat for another month, taking up space in our living room.
Well, the «repairman» showed up and was not happy that the part WAS NOT assembled. He finally got it assembled and installed… and now the recliner DOES NOT CLOSE COMPLETELY!
He sat in the chair and Said it sat fine, but now had to order a new motor. Seriously? Because it wouldn’t close, it HAD to need a new motor.
I sat in the chair after he left and… IT’S LIKE SITTING ON SOLID BOARD.
We immediately called him back and he said I have to call and make ANOTHER appointment. I then called the service dept. At CONNS and she said «Sorry but that’s our policy».
They have lost my business forever… GOD willing I get this corrected!
I WILL NOT RECOMMEND THE TO ANYONE OR EVER GO BACK!

I purchased a table and chairs set outright from the clearance department. I’m not sure if they were miss marked because they were so unbelievably low priced. The table legs had to be tightened and one of the legs of the chairs needed a screw, but for the price it was a great deal. We also purchased a tv and entertainment stand on credit. The tv is awesome. The tv stand didn’t even come with directions-​but we got it figured out. The sales guys are worse than used car salesmen. They hound you the entire time you’re there. And when you get a credit approval online they call you nonstop! Pretty annoying. But I like the stuff we’ve purchased overall. So if you’re considering going there tell the salesmen to back off, stay strong in what your needs are, and do your credit app after you’ve decided what you want (if you’re doing credit). If you do it online they will never stop calling. Oh, and don’t buy any of their «extras» just another way for them to make money off you and it’s unnecessary crap!

I purchased a high end washing machine and dryer from Conn’s less than a year ago. Unfortunately the unit is defective and the motor went out.
I purchased the extended warranty so I called the service department expecting a resolution. I was told a techinican would arrive at my home in 24 – 48 hours. Three week later I still have a broken washing machine. After 27 minutes of being on hold this past Wednesday I asked to speak with a Manager and she was probably the rudest person I have ever dealt with. She made no attempt to empathize with my situation and offered no resolutions. She told me she was going to contact her service department and ended up hanging up on me. When I called back the representative told me that the manager had left for the day. When I asked to speak with someone else she said «I was told to tell you that all the managers are in a meeting and no one wants to speak with you, what do you want?». Absolutely unacceptable.
Service in the store was good but the service department is terrible. I wouldn’t purchase anything from Conn’s.

Avoid this Store… The name is correct CONN’s, just looked at the contract my wife signed for the credit on some chairs. 26.9 percent interest $ 195 dollars for life insurance just in case you die before paying them off and another insurance policy for any damage you may have caused their furniture before you die or they repo it. In other words they are renting this furniture hoping you die or don’t make your ridiculous payments on time. The odds are stacked against you from the minute you sign this contract… never, never, never again…

Lets just say I came to Conns with an open mind and left thinking buyer beware! We had literally spent weeks pricing and searching for a kitchen appliance package. We found many appliance packages from just about every store we went to, within a very realistic budget. We thought we’d give Conns a try as they advertised great deals and specials. Upon walking in, at this point very educated consumers, we we’re meet with a sales person who despite their best attempts couldn’t really understand our needs. We informed them of the price range we were looking at for a package (having known what our money could buy elsewhere) they seemed overwhelmed by the request and next thing you know I’m pretty sure every level of management was trying to figure out how/​if they could even make it happen. Apparently, they have a ‘no negotiations’ on prices strategy and they’re displayed pricing is firm. We told them to try and build a few packages within our budget and after what seemed like an eternity were provided with packages that well exceeded the budget we had in mind. After much talk, ending with the manager we were told «we can’t build you a package here within the budget you have». Ok! We literally walked across the parking lot to their competitor and picked up a package containing the same/​similar products some with higher features for more than $ 600 less!
Don’t fall for these guys’ flawed strategies, haggling, high priced items and lack of negotiation abilities for major home purchases. Your best served taking your money and business elsewhere.

Do your homework. You can find much lower prices and a much more flexible sales staff at competitors. At most other appliance stores, there is room for small negotiations to make a deal. According to management, their prices are set in stone even if you ask them to beat a competitors written quote. We literally saved $ 600 by walking across the parking lot for a better quality product and free delivery and set-​up.
The business model of this store is very similar to that of a Aaron’s, or similar furniture rent to own place. Their business model appears to target clientele with bad or no credit. Also, staff and management seemed uninformed on product, and showed little willingness or ability to research and produce a package to meet customer requests.
They claim they will do whatever possible to earn your business. Not so. They don’t appear to have the structure or training to meet the needs of an informed consumer.
Also, the store requires ridiculous add ons and will not waive delivery fees for customers who make large purchases. They also stated that me as the buyer would have to pay them $ 120 for them to hook up the stove because it must be done by a plumber, and they would not allow the homeowner to install it themselves.
As I mentioned above. Do your homework and be fully informed before you consider doing business with Conn’s.

Horrible, horrible, horrible. The longer I deal with these people, the more I regret my purchase from them.
I made a purchase on credit. The items are great and the delivery guys were fantastic. However, every other aspect of the transaction has been a nightmare. It began with the salesman that could not type and did not know how to enter the sale (we were at the store for hours!). Then the corporate office calling regarding a late payment when they have never sent me a statement, coupon book or letter saying when the payment is due. Apparently, it was due yesterday — although I would not know because I never received any paperwork. The customer service person at corporate still wanted me to give her my bank information over the phone even though I did not have a statement. She could not understand why that would not be an option for me and insisted. I finally had to just hang up on her because of her sheer stupidity.
The other problem with the company as a whole is that there is no option to check your account or make a payment online. What company does not have online payments?
My recommendation, avoid Conn’s at all cost. There are a number of other furniture stores in town that have better customer service.