Eagle Pointe Dentists and Orthodontics

Dr. Button sold me a night guard for the top teeth, then the tech made impressions for both upper and lower, but only made a night guard for the lower teeth. I only needed a night guard for the upper teeth, so he tried very hard to charge me for both, but I won that argument, so he charged me twice. Then when he delivered the night guard, he told me not to use it! His billing clerk got me to give her money for something that was free on my dental insurance, but then it took me almost 8 months and a round with the NM state dental board to get my refund! Even after the dental board straightened out the mess, I got one more bill from Dr. Button. He is a liar and a cheat.

Dr. Buttons has a great bedside manner and very helpful explaining what is going to be performed. I had a crown replaced in his office. The new crown fits great and feels natural. Much better than the work it was replacing.
The technology in the office was better than any I had ever seen.
Maybe I haven’t had that many dentists, but the Dr. actually did my cleaning (not the polish). I have had hygienists perform the entire process for as long as I can remember going to the dentist.

My previous dental experience with other providers was horrible, so I’m happy to have found one that works with both my finances and my needs! I’m not a fan of dentist visits but they made me feel so comfortable with the process that I am looking forward to my road to a healthy smile!

UPDATE: Today the dentist saw my review here on Unilocal and offered to do a real cleaning — claiming that it was all just a big mistake. I don’t believe it for a second. I did want to note he made the offer but I am going to pass. I don’t trust these people as far as I can throw the building. I wish I had my $ 59 back. THAT would make me happy. But I don’t want them putting sharp instruments in my mouth. I only let people do that who I trust.
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This place is clean and the staff friendly but if it sounds too good to be true it probably is. The $ 59 exam, x-​ray and cleaning is very misleading. You do get a good exam and x-​ray but you do NOT get what most dentists call a cleaning. They polish your teeth here and that is it — which is usually the last step after a real cleaning — which involves scraping plaque off teeth. This place tries to upsell you on a $ 1300 (or more) cleaning. Their prices for additional services are 30 to 40 percent higher than most dentists in the area. Maybe they do something to justify that but I can’t see what it is. I now have to pay $ 85 to get a real cleaning somewhere else. And the work this dentist said I need is $ 1400 at his office. It’s between $ 880 and 980 and three other offices I contacted today. So I won’t be back. Just remember you will not get the kind of cleaning you need for this $ 59 special but you will get a big sales pitch that takes as long as the exam.

I have had dental work done in the past and this is by far the best dental experience I’ve had. The office is extremely clean, the staff very friendly and professional. I hadn’t seen the dentist since moving to ABQ and it had been a while so I wasn’t sure what to expect. The entire staff was supportive, did an excellent job laying out the process, financial situation, and worked with me to develop a dental plan. As a bonus they leverage technology very effectively to communicate the health of your teach.