Factory Express

Bad business practices. They do not treat their employees well and will drop them if a cheaper option becomes available. Will probably be going out of business soon. Nice owners, bad business skills.

I ordered a Stack on wall safe from these guys back in August. I expressed my concern to the salesman that I had heard many of these safe’s had been damaged in transit. He assured me that none of the safe’s they had shipped had ever been returned for damage.
Several days later the safe arrived, well packed in a large exterior box, but unfortunately damaged due to the orignal poorly packaged shipping box. The lock was also defective. I called demanding a replacement and asked them to inspect the replacement before shipping, which they did not do.
The second safe arrived damaged as well and to date I have not been sent a call tag for the damaged safe. I have one massive box that has been sitting on my floor for nearly a month and not even a phone call.
Avoid this company.
UPDATE: over a month later a call tag arrived (after sending out multiple emails asking for one). The damaged box is gone. I was absolutely unimpressed with this company’s service. They need a new customer service manager.