Isleta Casino & Resort

Stopped in between flights due to storm last week and had a real shitty experience…
Cabbed it from the airport with a carry-​on, jacket, and small bag in tow. Walked in and was told they had no coat check nor could they secure the items for a few hours. The customer service rep made a call to someone and was told «sorry» we or the hotel by the same name next door couldn’t do anything…
After a few drinks it was time to go back to the sunport… I went outside to find he taxi stand… There isn’t one… Went inside to speak with the customer service folks again… The young lady at the desk, again, said she could call someone and check… I am not sure who she called but that clown was about as helpful as a case of the clap…
I called three cab company and was told the wait was about an hour. No problem. An hour and a half later no cab… I hitched a ride with three nice ladies.
Pretty sure this is he worst casino I have been to…

A casino is a casino is a casino. This casino is dimly lit, it’s difficult if your at a hot machine and don’t want to get up but your mouth is as dry as white sands your lucky if a drink server walks your way if not they have only ONE place for a drink and it’s one of those new fountain machines which is usually out of what you want or is surrounded by ice on the floor and stickiness everywhere. (unless you want an alcoholic drink then you have to go to the bar seated directly in the middle of the casino) nothing spectacular about this casino. They have a small café where for only $ 6 you can get an inch thick piece of fried bologna with green Chile made into a sandwich. The valet is not so good. You have to wait for a valet to get your ticket then you have to wait for your car. Yes we all know the process of valet but this one is very slow. Everyone should go at least once to isleta just for the experience if nothing else.

I stayed here five days over the Thanksgiving holiday. The grounds are beautiful and I love being so close to the river.
The rooms are 1960’s contemporary and very clean. The staff is friendly enough. If you want to be pampered (aka babied) this isn’t the place for you. You can find good deals online from third parties so you won’t have to over pay for a room. And they have to keep your reservation. I would rather stay here for the price I payed than in Albuquerque where it’s really sort of hit and definitely miss.
Yes, the cigarette smoke is out of control. Hopefully they do something about it.
And don’t bother with room service. They do the bare minimum and won’t even give you water after you specifically ask for it. The coffee is one cup no refills. Condiments are next to nil.
The pool area is a lot of fun and they have a nice exercise room. I didn’t play golf but the grounds look well kept.

The casino looked really good on the Internet. It is visually appealing as well when you see it up close. But the cigarette smoke and smell causes me to not want to ever come back here again. I do not recommend this hotel at all for any reason. The payout for the casino was not very good either. The casino also does not have smoke filtration systems. Not cool. Come here at your own risk. You have been warned.

My review is based on the hotel and available amenities. The rooms here are extremely comfortable with amazing bath tubs! Seriously, they have extra deep soaking tubs. The rooms are clean and I think the décor is really comfortable. There are kureg machines and a large desk area in each room as well as a safe should you feel you need one. They have larger flat screen TVs and there is always a sitting area with 2 chairs. Downstairs you can get Starbucks coffee drinks, ice cream or snacks in the gift shop. There are several places to sit down and eat a meal as well. They also offer room service and I have to say the prices are much lower here than other places that I have stayed. I travel frequently for business and would recommend it to any type of traveler.

I’ve attended several events here. Every Time I’ve been impressed at how well they run things for conferences. Things are are neat and in good shape. I would say that it is good place to hold meetings.

It’s really hard to gauge one’s feelings about a review on a casino. Let us base it on the actual physical décor, ambiance, amenities, etc, rather than the fact that they have a tendency to bend you over and put you in a position you didn’t ask for, but then again, I guess you should EXPECT that position when you arrive… :P
Moving along…
This place is just decent. The resort is nice, and I do like the flowy waterfall effect near the elevators. Kind of mesmerizing for a smidge. The rooms themselves are standard; nothing overly fancy but nice, stiff, clean sheets, very well cleaned room, big flat screen TVs, plump towels, you know — what you’d expect. The pool was open and well maintained on both of our previous visits, so that’s good. Gotta take care of the only amenity you offer, no?
I’m a fan of the snack shack (Chile Bistro?) on the casino floor, and I like the restaurant in between the casino and the hotel lobby, though get ready for the prices. I’ve only had a couple of cocktails and breakfast there. I had a standard eggs and toast and hash browns, and wasn’t disappointed in the flavor, but was pretty sad about the price. Around 10 – 12 bucks for a couple eggs, but c’mon, we know what we’re paying for at places like these.
The bar on the casino floor I’ve been to a couple times too. I absolutely hate that they use the gun for booze. Is that just a personal distaste? Probably. But it bugs! I want to see you pour my shot out of the bottle, damn it, especially for nearly 10 bucks for some well crud… lol.
Overall, I wouldn’t miss this place if I never went back. But if I’m traveling for work or something, then sure, I’d stay here.

We booked through isleta almost 2 months in advance for a tiny getaway after one of the most beautiful days of our life, our wedding. Showed up in excitement and when we went up to the front desk the girl told us they gave our guaranteed room away. now you see, I’ve worked for Marriott and other hotel chains and I’ve been in her shoes and I could not BELIEVE they did not contact us first, also could not BELIEVE they gave our room that I guaranteed with a card away. She told us we wouldn’t be charged. Ok. Fine. We will find somewhere else. Here we are now. 6 hours away from home. With 3 charges adding up to almost 800 dollars in CHARGES for a room they gave away… Do NOT stay here. They are terrible. Except for Nick. He is trying his hardest to help us. THANK YOU NICK for understanding. You need to work somewhere else this hotel is not as great as you are and that’s a fact!

We went to Isleta Casino few times on the last visit to Albuquerque. I would recommend this casino in the metro to any one staying near the downtown area. Its was about 15 minutes drive from the hotel we were staying. Looks like the may have remodel this resort. One minor complaint is they don’t let you take drinks outside the bar area. I think this a new mexico law but I’m not 100% for sure.

Only 1 staff member was on duty to check in a long line of 20 or more guests. After I complained to the valet he went and found the manager who ambled to the front like she didn’t want to be there. Then, rooms were not ready despite the fact it was hours after check in.
We had to store our clothes with the valet so we could run to catch the concert we came here for.
To top it all off when I woke up in the morning I found a 2 inch spot of dried blood and spatter on my Matress under the bottom sheet which had come untucked.
I will never stay here again, no matter what band is playing.

It’s an ok casino. I don’t really gamble. But the food is usually weak sauce.
We went to a concert, the venue is decent and it was quick to get in and out. We had seats, and I’m glad, the upgrade was standing on the «dance floor» who’s gonna want to stand for that long.

The internet is painfully slow here. If you are going to offer free internet it should be faster. The breakfast in the Tiwa was good, a little slow to get to the table considering the restaurant was virtually empty. Only two bath towels in a room for 4 people, called housekeeping and they delivered more.
Staff very friendly, were able to get us a disabled room when we arrived. The green chile stew at the bingo snackbar is excellent.

After parting ways with the Hard Rock, this place is plummeting once again into tribal mediocrity. I stayed here before HR took over, and it was great to have a professional hotel/​casino management team in charge. The service improved, the facility improved, everything improved. But the tribe has apparently decided to kill the golden goose.
Let’s focus on the positive: the employees are pretty good. I suspect that a lot of them were recruited and trained during the Hard Rock days. Unfortunately, it is readily apparent that the management is lacking. This is not uncommon on reservations — I have experienced the same thing at Sunrise Park in AZ and at the Inn of the Mountain Gods in Ruidoso.
The first hint was the décor. When we arrived in my room I could tell that it had not been well-​maintained. The furniture looked worn, as did the walls. The cold water faucet required ten times the force to open as the hot. Professional hotel management made a big difference the last few times we were here. Now it’s half-​ass again.
The foul stench of cigarette smoke permeates EVERYTHING in the building from the second you walk in the door. Somebody should be put in prison for making me breathe this disgusting mix of poison and filth. I will never understand why casinos don’t simply close off the smoking portion and give the rest of us a chance to avoid the toxic clouds of tobacco stink.
Again, I don’t mean to point fingers at the pleasant employees I have encountered. They are the ones that elevated this review from one star to two. I wish the casino would let the Hard Rock take over again. One noticeable difference was the lobby. The display cases throughout used to be full of rock and roll memorabilia, including plenty of artists with NM connections such as Freddy Fender.
Now the display cases feature what appears to be a bunch of reproduction «Indian» wares with no description. What is the point? Alice Cooper’s old stage outfit was interesting, but the crap on display now isn’t worth the time to stop and look. I have a massage scheduled for tomorrow and I shudder to think what kind of customer experience I will have. The government is now in charge of this dump (every tribal government is just another bureaucracy), and you should expect the same great level of customer service you get from the post office, the IRS, and Obamacare.

First time here. I usually stay at Route 66 across town. I will be coming to Isleta now.
The hotel has nice rooms and comfortable beds. I paid around $ 130
The casino offers all standard gaming. Slots are older machines.
The Mexican restaurant makes a mean breakfast burrito. The green sauce is amazing. Actually, get green sauce and then add your favorite dish from the menu.

When I walked into the hotel entrance, I immediately smelled cigarette smoke. I’m not a smoker and had requested a non-​smoking room, so I found this unpleasant. I asked the clerks at the front desk whether or not all of the common areas were smoking and they said, «no, just the casino.»
Since I was meeting a friend in town, I was disappointed to find out that they only had single, albeit king-​sized bed.
I checked in to the room and it was nice, but I could smell cigarette smoke near the door.
I went to get a soda from the vending machine down the hall, and only had one dollar bill and some change. It took the bill, but the change didn’t register. I went to the front desk to get more change. I mentioned that the vending machine on the 2^nd floor didn’t recognize coins, he said that those machines were owned and managed by the gift shops. I lost a dollar, but it was more about the principle and customer service… or lack thereof.
There was not an easily accessible electrical outlet near the desk.

Holy crap. I was hit with a wall of smoke as soon as I walked in the door. I had to cover my nose with my shirt to keep from inhaling the acrid stench of cigarettes! The place doesn’t look much different since it dumped the Hard Rock moniker, all the same restaurants are still there. There is plenty of parking on both sides, even when a large event is there such at the Hop Fest, for which we were there. Once out of the gambling part of the casino the smoke stench faded and it was tolerable. Good thing I’m not a gambler.

I wish we would have checked in early so we could have taken advantage of the pools. When we first walked in I was discouraged because the hotel lobby was extremely smoky even for a Casino hotel/​resort lobby. The room was great. Absolutely beautiful view with a balcony. We only stayed the one night. I would definitely go back again for another stay. The room prices are extremely reasonable. They were half of those at Sandia. The casino is nice. Not terribly packed where you are waiting for a machine. Granted the odds not as great as other casinos (at least not for us!). For all of you Breaking Bad fans out there go by the pool area. It’s where Jesse did his rehab.

We stayed here this past weekend for a wedding (Friday and Saturday night) and while the wedding was gorgeous, I probably wouldn’t recommend staying here unless you had to from a convenience perspective.
The housekeeping is pretty much nonexistent. On Saturday we left at 11am and returned at 4:00 and nothing was clean despite us leaving the housekeeping light on. Then housekeeping came by while we were in the room and was quite rude about the fact that we were still in the room. Apparently we were her last room to clean of the day and we were somehow holding her up because we dared to be in our room at this time. We told her we had to go to a wedding at 5:00 and to come back then, she returned a little after 4:30 to see if we had gone (we hadn’t) — inconveniencing her again apparently. We realized the next day that she had thrown away all our magazines and a few other things we had wanted to keep. Sigh. Very amateur-​ish for the price of the hotel stay.
Room service was awful. We ordered breakfast the night before, it arrived late (you request a 15 min time window) and the food was ice cold. Who wants cold eggs and sausage? Not impressed.
Since there is a casino on sight, the entire place smells like smoke, just an FYI. This is not Vegas, their ventilation is not the best. If you have a serious problem with smoke, definitely do not stay here. Also, despite it being a casino, drinks are super pricey and weak.
The cherry on top was my fiancé got food poisoning from one of the restaurants. Flying back to Austin from Albuquerque with food poisoning is not recommended.
The bed was comfortable, the room was fine, and the front desk was super nice, as was the wedding which is why I am not giving this place one star… but overall I wouldn’t stay here again.

I wish there was another hotel I could stomach near my kid’s school because I’d definitely go there. This place gets worse every time I come here. Last time the maid service was incompetent.
That has not changed. This time, there was a beer can under the vanity. We had room service breakfast and then left for the day. Came back and the dishes were still there 7 hours later. It’s like this hotel is being run by people who don’t actually travel much and thus have no idea the standard a guest will expect when paying close to $ 300.
Their motto should be ‘More passing the buck than you’ve ever seen’. I call downstairs to report that the dishes were not cleared. Every other hotel I’ve stayed at clears them. Their response: the maids don’t clear the dishes. You’re supposed to do that and leave them outside your door. Yeah. I came here to be looked after not do it myself. So then I’m told maybe call room service and they’ll come and get them. I call room service. Same thing. I’m supposed to clear the dishes. I don’t think so.
We used the hotel gym. There’s a cooler in the gym but it won’t dispense any water.
The décor is southwestern. But they apparently went shopping for new knick knacks to replace Hard Rock’s at the dollar store and came back with Oriental style stuff that looks cheap and is not the right scale.
Even the suites have no refrigerators or microwave.
The valet service is a drag more than 50% of the time. There’s usually no one there. Then you get referred to the front desk. They promptly pass the buck again and direct you to go and wait back at the valet desk. No one at this place takes any ownership.
Am I nitpicking? Dang right I am. What the heck am I paying so much money for if not service, thoughtfulness, and ownership? I just pray this is my last trip here.

This Isleta Complex has an RV Park, casino, several restaurants within that casino, and a bowling alley.
Every time we come to ABQ we stay at this RV Park. It’s situated on a couple lakes that are open to the public for fishing. Very popular.
Sites are large and private with WiFi that is not very strong. But VZ gets a great signal here. The park takes no reservations and the laundry room is only open at certain hours, not ²⁴⁄₇ like most parks.
I think maintenance is lacking a bit since our last visit. Weeds need to be cut and trash in the cans need to be emptied each morning. I also don’t see anyone cleaning up sites after a camper leaves.
You are right next to the Railrunner and Amtrak line so you are frequently alerted to them coming through and for the Railrunner, making a stop. It seems railroad tracks and RV parks go hand-​in-​hand in the great USA.
We ate at a couple of their casino restaurants and really liked the Bowtie the best. Friendly servers and good buffet food, albeit a small buffet.