Romero’s Thunder

I’m really disappointed in this company. After reading the reviews on here (the most useful ones, ironically, being filtered), I was keeping my fingers crossed that Romero’s Thunder would honor the LivingSocial package I purchased. I emailed them to schedule a ride time in early May and they were completely booked up for 2 WHOLE MONTHS with no weekend rides. I asked at least 3 or 4 times if they could let me know if there were any cancellations but never heard anything (in fact, when i asked about weekend ride times they never even responded to my question). We finally scheduled a time for over two months out during the week. I confirmed the appointment a few days before (because after I sent them my LivingSocial voucher number I never heard anything back). We planned our day around it, took off work, etc.
Low and behold, they cancelled a few hours before the ride when we were getting ready to walk out the door saying that there was a death in the family. I understand that situations happen but based on the other reviews it seems there’s a lot of last minute emergencies, illnesses, and deaths. I wasn’t impressed with their email etiquette (NO IT’S NOT OK TO SEND AN EMAIL TO A CUSTOMER IN ALL CAPS) or responsiveness– it took 2 – 3 days to ever get a response. All in all, even if the ride had happened and been great, I still would not be impressed with their customer service.
I was really looking forward to this and hoping for the best but when scheduling is a 2 month (minimum) ordeal then they cancel, that is not good business. I’m normally willing to give small businesses the benefit of the doubt but based on the experience leading up to this and the prior reviews that indicate this is a common occurrence, I“m more than a bit skeptical. I responded to their cancellation email nearly a week ago and inquired when the ride could be rescheduled and have yet to hear back. *crickets*
If they wow me in the follow up that they promised, then I’m completely willing to edit my review but I’m not holding my breath.
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Update: 15 DAYS and I finally got a reply to my email. Bad business and not one that I am willing to support. Not even an apology for the delay or for the cancellation. Talk about making your customers feeling like you don’t give a crap about them.

I purchased an Amazon Local voucher for a ride with Romero’s Thunder. After several attempts to contact the business, they finally responded to me, after 1 week. They don’t have anyone available to answer the phone and «require a minimum of 3 days to respond». Its a terrible business practice, if a company is so busy they can’t answer the phone, ever, and take 48 hours to respond to email, then they can afford to hire someone. I finally heard back from the company by email after my 3^rd attempt, but availability was so limited, I was unable to use my voucher, only a few weekdays available for over 3 months.