Toys R Us

Went to this location so my son could spend some birthday gift cards and was very pleased. The store was well stocked and as organized as a kids toy store can be.
The staff was friendly and personable. They smiled at my children and talked to my oldest who was clearly the shopper. Even when my son accidentally bumped into an employee it was made like no big deal.
At one point during check out my 1 year old got upset as small children tend to do at times. The cashier was understanding and tried to talk to him to calm him. She was very sweet and her positive and understanding attitude about his behavior was so refreshing. Usually you get the bad parent look and it makes you feel horrible. But that was not the case here.
Overall I can’t wait to return. It’s absolutely out of our way since we live across town but it’s worth the drive to get to this awesome spot.

I’m not happy at all with their return policy. We order something from them online… we didn’t get a receipt or email confirmation. THEN when we tried to exchange it they only give us credit for half of what it was worth. The price on the shelf was 24.99 the price online said $ 24.99 and that is what we paid. When I went to exchange it. Not Return it just exchange it they only gave me credit for $ 12.99. I can see if it was on sale why they would do that but it was clearly marked $ 24.99 I think that is ridiculous unfair and a rip off.

I cannot go inside without thinking about the germ infestation from all the lil goblins running around. But, when I need something and I don’t want to go to Walmart, this is easy. They usually have exactly what I need and it is in my neighborhood, so why not? I am not pleased with the staff and customer service though. They should seem happier if serving children.