Verizon Wireless

I was in this store a couple of days ago to speak with someone about my broken phone and what my options were. After a 35 minute wait i got called and started to explain to this man what my problem was with the phone and his response was «so what do you want». Very unprofessional to start and then when i said i wanted a replacement he proceeded to tell me they didnt deal with that there. Then when i asked him about my phone bill he also said that they didnt deal with that there and that i would have to contact 2 different services over the phone in which i did and got transfered to 7 different people and never got a new phone. So what do you deal with in store if u can never help anyone? Needless to say i switched to tmobile who was more than happy to help me with everything i wanted. Bummer verizon weve had many lines with you for almost 10 years now. Never once had a great experience

Rudest employees I’ve ever met in my entire life. I went in because it was time for my upgrade. I knew what I wanted and called to make sure it was in stock ahead of time, so all I needed to do was get my SIM card switched. I was waiting in line for 20+ minutes when I asked an employee if there was anything I could do to hurry it up and he said no. I noticed that the employees were just sitting there waiting for the customers who were just looking at phones. I knew my transaction would only take 5 minutes so I asked again and I was told that I was rude and when I said «wow I need to speak to a manager» he replied «I am the manager now get out of my store» and kicked me out. I later found out that after filing a complaint that he was not the manager. I wish I could give no stars.

Absolute worst customer service on the planet. We purchased what we were led to believe was a NFC tablet for a demonstration device for our retail store. It turns out it was the wrong device and my husband went to exchange it, not return it but exchange it. He was told that it would be a 70.00 restocking fee and no ifs ands or buts. They did not care if we were willing to do that or not. The mysterious manager was hiding in the back and the staff kept saying someone will be with you. Forty five minutes later he was still waiting. The take it or leave it attitude displayed by JUAN was disgusting. We have had this Verizon account for over 15 years, 3 lines, always upgrading, never asking for any other so called perks and when we are forced to do an exchange because DAVID the salesman did not know his product and sold us the wrong thing, we were penalized and treated with disrespect. I will be shopping very soon for another carrier and then Good bye Verizon.

Went into this store sith the intention of switching my service from Sprint to Verizon. My boyfriend and i were in there for 15 minutes and not one employee acknowledged us, it was almost like they were avoiding us. As we were leaving 3 of the customer service representatives just stared as we walked out upset. We left pretty pissed and ended up going to best buy and stayed with Sprint because of the whole experience. Will probably never consider Verizon again.

7 months later, I still have an unresolved billing issue. Myself, my father, and my girlfriend have together made 15 trips in the last 3 months to the Coors Verizon Store. Every time we leave we’re assured the problem has been fixed, yet I continue to get erroneous bills in the mail. I’m so fed up with Verizon that I am currently researching other carriers. I’m not sure if it is employee error or software error, either way I’m done getting jerked around. Best network coverage or not, if the customer service side of the house doesn’t get it together, you guys are going to lose a lot of business.

Horrible customer service. Be careful they are extremely comfortable with telling you one price and then changing the price shortly thereafter. The general manager Sarah certainly cannot be trusted to tell the truth and then be available when the truth changes. Robert Kelton

If I could give negative stars I would. By far the worst customer service I have ever received, and having worked in retail industry, I’m usually pretty understanding of the many possible reasons for less than stellar customer service (e.g., not enough staff to adequately greet and take care of the customer’s needs). However, there were NO reasonable scenarios for the completely terrible and unethical service my wife and I recently received at the corporate Verizon Wireless store on 9935 Coors Bypass NW, Suite E, Albuquerque, NM 87 114 (referred to hereinafter as «Store»).
A couple weeks ago my wife and went into the Store to upgrade my iPhone 4. We were helped by a female sales associate (referred to hereafter as «She» or «Her»). She told us that the $ 200 trade in had passed, but we could a $ 100 trade in value for the iPhone 4. My wife and I accepted that However, the iPhone 64 gb twas not in stock, so we ordered it through Verizon. Since the $ 100 phone trade in credit had to be done in store, She offered to give us the $ 100 credit when we brought the iPhone 6 into the store to be activated.
The iPhone 6 arrived on 11÷29÷14. We brought in the iPhone 6 and my old iPhone 4 to the Store on 12÷1÷14 to activate the iPhone 6 and get the $ 100 trade in credit for the iPhone 4. A very nice gentleman/​sales associate greeted us (referred to hereafter as «He» or «Him»). I had a classic dear in the headlights look, and said «you’re kidding.», when he told me that I would be getting only a $ 25 credit for my iPhone 4, and that they had a $ 100 credit for the iPhone 4s. I told Robert of what been represented to my wife and I by Her. He went to go speak with Her. When He came back He told us that what She had apparently indicated to my wife and I was that that I was supposed mail the iPhone 4 back to Verizon to get the $ 100 credit. I asked Him if I could speak with Her directly, She stood by her story and even added that at the time she indicated we would get a $ 100 credit, «we» (meaning employees who work at the corporate Verizon stores) have no way of knowing how much the price of a phone trade in will fluctuate on a daily basis. Fluctuate on a daily basis! Where did She pull that one out of? She was starting to appear as somewhat of shyster to my wife, and I. Perhaps She did not realize at the time that the trade in value was for the 4s and not the 4, and therefore should’t have made her original representation But even presuming that She was confused on the value of phone trade in, wouldn’t a somewhat competent employee at a corporate Verizon Wireless store know the difference between the iPhone 4 and 4s? My wife then asked to speak with the manager.
It was reasonably clear from the first words coming out of the manager’s mouth that he had no intention of rectifying the situation, which is arguably what any half-​way descent manager would do to make a 6+ year Verizon customer happy. The manager’s first words out of his mouth were something to the effect of, «Well, I’ve looked everything over…» it would have been nice if the first words out of his mouth were something to the effect of, «It appear there might have been some confusion on the trade in value, but we like to make things right…» At this point, my wife indicted to the manager and Her that their behavior was completely unethical,.
I promise you on my grandparent’s grave (i.e., my absolute solemn oath), at NO time during our original conversation with Her did She even remotely mention: (i) that we would have to mail the iPhone 4 to Verizon to get the $ 100 credit, or (ii) that the value of the iPhone 4 trade in value would fluctuate daily from the moment we ordered the iPhone 4 with her though Verizon. Come on, why would we go through the trouble of ordering the 64 gb iPhone 6 for a $ 25 credit. We walked out of the Store with the iPhone 6 and iPhone 4.
It turns out that it might be just this store that appears to be somewhat inept at knowing the deals Verizon is promoting and providing quality service. Today I went to the Verizon store on Louisiana Blvd NE. was taken care of by an awesome male sales associate who seemed very knowledgeable about the deals Verizon was having, and had a much more pleasant, straightforward and out-​going demeanor than She did. Even the manager asked how I was doing. In fact, as I observed the entire store, all of the sales associates appeared to possess similar knowledge and demeanor that my sales associate. They just seemed to be a lot happier in general than the employees a the Coors Bypass store. Perhaps this is a reflection of management? No matter, it’s clear to me why the Coors Bypass store rates a one star on Unilocal,while the Louisiana Blvd. store rates 3 stars on Unilocal

Worst costumer service ever! Got a new phone a month ago and it suddenly stopped working. The staff didnt try to help at all and my issue is still unresolved.

Worst service ever I walked in trying to upgrade my device and walked out being told I should switch carriers. Does Verizon not want my business? I was treated like I was bothering them and that I was wasting their time. I’ve never was made out to feel like an idiot in my entire life and all I wanted is to see what my options were for early upgrade.

Staff is not trained on the products they sell, and let me tell you why I think so…
My brand new I-​phone had an issue. The date was ahead by 550 years. Sounds crazy, but wait, it gets better. All the calender functions were also 550 years ahead also. So, I took my very expensive phone back to the Verizon store I bought it from (which happens to be the main store on the westside).
Upon walking in the door, one is instantly greeted and signed in. From there, it is anywhere from a 20 minute wait, up to an hour during busy times. I think they do this so one will shop for accessories or even a new phone.
Once called, I explained my dilemma of the date on my phone. Without hesitation, the Verizon rep instantly offered to take my brand new phone and exchange it for a refurbished one. Really? If I wanted a refurbished piece of trash that the person before dropped in the toilet or ran over, I would’ve just bought one on E-​bay.
I asked what other option I had, at which point, the rep told me about the apple store across town.
I drove into town and signed in. The wait was less than five minutes. The tech listened to my complaint about the date being wrong and he addressed it. Turns out, deep within the detailed settings of the phone lies an option to have different calenders from different nationalities (Japanese, Buddhist, etc). He simply set my phone back to Gregorian time and then taught me how to access myself.
The staff at Verizon clearly do not know anything about the products they sell.