Amerigo

DO NOT GET WORK DONE ON YOUR CAR THERE. THEY DO NOT STAND BEHIND THEIR WORK! Spent $ 700 on a new radiator there. Been leaking ever since. Took in back for help after spending $ 100 on leaking hoses in Boston. They refused to work on it under warranty.
Bad customer service

I’ve been coming to Randy’s two stations for going on 20 years, ever since seeing a great rating in Checkbook Magazine. I’ve always found them to be honest and fair. High marks for gas prices and repair work. Call ahead for repairs – the word is out already.

Since I don’t look for maintenance and repair services at any gas station (for over 20 years relied on VA Tire) what I do look for is convenience of access, cleanliness, security and most of all good quality gas — not brand name necessarily, but how it affects and helps my car run… needless to say price. For me there appears to be a price battle between Amerigo here, and Sunoco in Central Springfield. Amerigo’s deficit lies in its inconvenience and traffic jams at the pump. For gas and it’s pricing it’s very good, but it’s lacking in the aforementioned criteria.

This is my second visit for a safety inspection, the first was last summer. They are now known as Telegraph BP Servicecenter on the inspection locator website. I pulled up to the inspection waiting area, and was third in line waiting behind the car being checked. It was about a 10 – 15 minute wait per car, which was not bad at all. When it was my turn, they asked which inspections I needed, which I wasn’t sure about the emissions, being fairly new to the area still. They could tell I needed the safety, but could not check on the emissions. Unfortunately, I failed the safety inspection due to low tire tread, but will return with new tires next week and have it rechecked. I will update after (hopefully) passing.

I’ve been taking my cars here for 5 years, but today, for the first time, I was completely ripped off. I asked about it, citing that I was looking at prices online to see what to expect while I was waiting. The service should not have been more than $ 250 tops, but I was charged $ 370 for back brake pads, wiper blades and a state inspection. By the time my parts finally showed up, the car was finished in 20 min and I was charged $ 150 for labor. If mechanics suddenly make $ 450/​hr, I got the wrong degree. Never again… you just lost my business and my referrals.
Update: I just called Meineke and asked for a quote — parts and labor $ 105. Never… ever…again!

I was really disappointed with my experience at Amerigo. They failed my car in it’s safety inspection for what they said was a headlight issue. The headlight works and has never had a problem working. They said it wasn’t mounted correctly and so they couldn’t pass it. The repairs were fairly costly and they weren’t certain when they could have have the part to fix it. Hmmm. I removed their little failed sticker, drove down the road to another auto shop and they pass the car without blinking. They found no issue with the headlight. I’ve had the car for two years since seeing them and the headlight still works, has never had a problem, and has never been an issue on any subsequent safety inspection with any other shop.

I took my old Honda Accord here a few times and they were very good, and affordable. Definitely more honest and upfront than a dealership or some of the other places I took my car. Very happy with them, their work, and their prices.

The place looks like hell. I can only imagine what the restrooms look like… and it’s giving me the chills! However, looks can be deceiving. Amerigo does one thing without equal in Alexandria. It has the best gas prices, by at least a couple of cents per gallon. It’s convenient and cheap, and it’s hard to pass up when you need some gas.

My family has been taking their vehicles to Randy at the Amerigo on both Telegraph Rd and Franconia Rd for more than a decade. We have always had excellent service. I am shocked at the review that gave them only one star because we have always found them to be honest, fair and efficient. They are not a quickie service place because their interest is in doing things correctly. It may not always be the cheapest place to have the work done but we know the work will be done correctly. We strongly disagree with the other reviewer who claims that Randy is not easy to communicate with or that he does not stand behind his work. That’s just plain horse hockey. If anything, Randy is VERY direct and does not sugar coat what needs to be done. It may not be what you want to hear, but he is open and honest about what needs to be done and in the manner in which it needs to be done. If one follows his suggestions, he has always stood behind his work.
We highly recommend this Amerigo and the other one on Telegraph Road. There are so many mechanics that are just out to make a buck. Randy and his folks at the Amerigos work very hard to make sure their work is accurate and thorough. We don’t trust our cars to ANYONE else.

2 hours for a brake job and oil change? Ahmed and crew were top notch, professional and FAST!

Good service, knowledgeable mechanics. Randy has always been very upfront about what service he’s recommended for my cars and what the options are. Price is reasonable, and the service is relatively quick.

Place is called Amerigo now. Trust me, I’ve had a lot of experience with this place over the years. Shop isn’t ran very well, repairs are costly, very timely and I’ve caught them pulling a fast one on me more times then I can count. Randy is not the type of mechanic that is easy to communicate with and history has showed (for me and many other that I know) he simply doesn’t stand behind his work.
I’m not a one time, anal, disgruntled customer, I’ve just dealt with this shop a million times. Be cautious.