AT&T

I went into the store to inquire about buying a new phone. I worked with Toney, who was very helpful. I ended up purchasing a 6S and my monthly payments are actually less than before. He told me how to transfer my data and the next day, when I had additional issues, he fixed them right away! Good job. The experience was relatively stress-​free! Thank you, Toney!

Awful customer service. The salesman I worked with did not help at all and did not know what to do. I went home very disappointed. Had a much better experience at Pentagon City.

Added my husband to my plan. Had an appointment although we were early and didn’t need it. Danielle walked us threw all the billing options. Best AT&T customer service yet. Very happy. This is our 4^th try at a store.

Good experience at this location. The man who helped me was Guy. He contacted the first store I went to and set me up with a new phone quickly and efficiently. I highly recommend this location because of Guy!

This AT&T is awfully empty. The husband and I came here to check out the new Moto X, as our service deathtrap I mean contract with Sprint is thankfully coming to a close, and we’re not sure if we want to get the new iphones or not. At almost any cell phone store (or at least the many I’ve been to up and down the east coast in my day) upon walking in there are cell phones lining the walls on either side of the store, or the phones are in the center of the store in rows. Not the case here! We walked in, and were curiously wondering, «where the heck are the phones!!!» They have a *very small* selection of phones in the back of the small store. Er, okay. In the center of the store are small hightops for the customer and associate to sit at. I’m sure it’s meant to be intimate, but I think they should just ditch those 6 – 7 phones, start serving up some lattes, and putt out the lattes bestseller and discuss. It would make way more sense than trying to call this a respectable mobile store! 2.5 stars, but rounded up for the prompt greeting and offer to assist.

I just tried to help my father upgrade to an iPhone 5. After being informed by the sales staff that today was the last day of a sale, he found that it actually ended yesterday. The manager refused to honor his employees commitment and told us to go away. I will never come back here and am probably going to cancel my contract when I renew in a few weeks.

Came here yesterday on a whim to see if there were any of the new iphone 5s left. I was lucky enough that they had the 32g white which is exactly what I wanted. Tylson was super helpful, he answered all of my questions, put the screen protector and case on my new iphone and best of all he had me out of there within 10 minutes. I’m a very happy customer!!!

I came here to perform an upgrade from my iphone 3G to a newer 4G iphone. I received spectacular service in having my needs and concerns addressed.

After this huge fiasco this past week regarding my AT&T service and phone, this location provided me with the best customer service and employees that actually know their shit.
I was assigned a new number upon a new contract. The past owner of the number I was assigned apparently owns some serious money to collection agencies, since I was literally getting 10 calls a day. Phone support, Kingstowne location, and two D.C. locations wanted to charge me 37 dollars to change my number citing that even if I did my change my number, it possibly couldn’t change anything. Several harassing calls a day from a collection agency that isn’t looking for me? Couldn’t be worse.
The employee who helped me got on it, told me how to get it done for free, and then proceeded to change my number right then and there. Thank God. He then proceeded to answer the questions I had when three other retail locations and phone support had no idea what the answers were.
AT&T customer service generally blows though. If you buy your phone online, you’ll be basically treated like a second class citizen if you try to get support through a retail center. But kudos to this location, looks like I’ll have to be driving out of my way from D.C. to Potomac Yard just to get my phone serviced. Ergh.

I have been going to the AT&T store at Potomac Yard for 10 years — basically because it’s near my house. It is typically crowded and confusing. I dread going there. Today I had to go in quickly because I lost the home charger to the cell phone that I bought less than a year ago. I was told by the sales associate that they no longer carried the phone and I was out of luck (when I bought the phone the sales associate totally sold me on the phone and how great it was — it’s pretty horrible). He did offer to check the storage room — but no charger. I asked him for a suggestion he simply shrugged his shoulders and said I could buy a new phone. When I said I didn’t need a new phone he motioned me and said — try best buy. which I did. The women at best buy were VERY helpful and I was able to buy a universal charger. lesson learned. AT&T is about sales — not assistance.