H&M

Why isn’t the number for this location available anywhere? Why is it such a secret? On Google or Unilocal it’s always the 800 number and they don’t give out the store number either. Trying to contact them is like a National Security check. It’s only a clothing store at the end of the day.

lost my sunglasses… there. thought that was the end of that. would someone turn them in? I thought not… but I just got a call from Jo (girl) saying that a staff member found them and turned them in to the lost and found… such honesty is expected but rarely found. they are all such nice and helpful people there. thanks Jo and all who were responsible for this ! Also just to add… WHen I called the 800 number for a listing for the store. Tamika M. was just terrific. she relayed a message to Jo for me and was so kind and helpful! (not to mention all the great clothes I always find there… they practically give them away!!)

I always seem to find something I like here. Keep up the great work. I love to come to grab a quick outfit.

Someone please turn the AC up in here. The male cashiers are helpful and friendly, the female I had in the dressing room not so much. I’m sorry if my business is an inconvenience to your paycheck. I’ll take my money to a different H&M next time.

Ok now I understand all the bad customer service reviews, they seem pretty understaffed … 2 ppl in the entire store. 1 person on the register. I wanted to exchange a dress and they didn’t have my size. The woman said I could look for my size, I searched the entire store… No one knew the number to call the store in Springfield to see if they had my size. Come on guys, shouldn’t there be a list at the front with all the numbers to different stores?

Service is terrible. I was there this morning with 2 young kids and when one of then asked to use the bathroom I was given the old excuse that all bathrooms were out of order. It was pouring rain and u was forced to go across the street to use a bathroom. Unacceptable that they don’t let customers use their bathroom. Never going back.

I LOVE this store but the customer service is enough reason to NOT SHOP THERE! I came in with a big gift card and my heart set on buying a lot of new clothes. No one asked if I needed help, and when I could not carry any more clothes, even in the bags offered, because it was just too heavy, I went up to the front register and asked if they could hold it up front for me while I finish shopping. The girl was rude and unfriendly. She said she wouldn’t be responsible for it and that she would just help me put it in the provided H&M bags. I said I’m aware of those bags but it’s too heavy for me to carry. I was in heels and at work all day, I barely gathered enough strength to go shopping anyway, I wanted to get it all done and go home and relax on my day off the next day. I told her as bluntly as she talked to me, that should something happen to the clothes I just won’t buy them. She reluctantly put them behind the counter AFTER rushedly stuffing them in the bags! I WAS IN SHOCK OF HOW RUDE she was! Anyway, I finished shopping. Maybe it is something about the evening employees, who just don’t seem to care to give any customer service except checking you out, but this place is awful, it’s a good thing the clothes are so great. When she checked me out and I gave her my gift card she asked for ID and I said it’s a visa gift card. She never smiled. Don’t expect any friendliness or help shopping. And the accessories section was a nightmare.

I visited the HM store in Alexandria, VA on Sunday, December 28, 2014. I was searching for a pair of pants to match a blazer I found for my brother. The time was approximately 5:58pm. An associate told us to hurry up and find the items we wished to purchase because the store was about to close. I apologized for shopping so late and told the employee that I thought the store closed at a later time. Then the associate told us the following «it is highly unlikely that you will find what you are looking for in the next two minutes so you should leave because I need to clear my floor.» Bear in mind, we were located in the mens suiting section clearly looking for pants to match the blazers we had in our hands. Instead of assist us with finding the items we searched for, the worker was more concerned with clearing his floor. We went upstairs to complete our purchase and I complained about our ordeal to the employee working the cash register. I asked her who the associate was who worked on the lower level. She advised us that his name was «Sam» and that he was in fact a store manager. Not only is it deplorable that an actual employee would disrespectfully rush paying customers out of a store but Sam’s actions are even more offensive considering the fact that he is a store manager.

There’s something about this H&M that rubs me the wrong way. I generally LOVE H&M and I was super excited to find out that there was one in Old Town! The location is very convenient, but that’s about it for this place…
It’s always SO messy when I come in. I’ve been here on different days, at different times, and there’s always clothes (and sometimes trash) on the ground; the clothing racks are overstuffed and unorganized; the display tables never have folded clothes. I’ll see a few employees walking around on the floor and they always seem to be doing something, so I’m not sure why it’s chronically messy.
There are always a bunch of people here. And a lot of them seem to be European tourists. It’s not crowded to the point where you can’t move, but you do occasionally bump into people or have to wait while someone moves out of the way. This spills over into the lines for dressing rooms and checking out. I’ve always been in a line of at least 5+ people and had to wait more than 10 minutes. I don’t know why they have two registers when I’ve only ever seen them use the second one once.
The top floor is for women’s wear, as is some of the bottom level. The bottom floor is primarily for men’s clothing. My boyfriend liked the selection of men’s clothing at this location (it’s a lot bigger than a lot of other fast fashion stores in the area) but I’m not impressed by the women’s selection. Then again, I’m used to my H&M locations being 4 floors, so anything else seems a bit small to me.
I came here looking for work clothes, and they do have *some* selection. However, it’s not that great. I found Potomac Mills to have the best work clothes selection, but that’s a bit of a drive. I took a look at the regular clothes also (because I needed versatile clothes as well!) but nothing was really working for me. However, it’s a good thing that they change their stock so often because I’m sure I’ll find something that I like.

probably the best small h&m store ive ever been to! their selection of clothes is great especially when you are a young female who just got in the career world! I am definitely coming back for more work clothes!

Compared to other HM stores, the staff at this store is mysteriously rude. Not sure why but that’s what I experienced.

Compared to other H&Ms like downtown DC, NYC, London etc. this one is somewhat small and messy. But I’m just happy to see an H&M in Old Town. I got lucky and found three pairs of jeans that fit pretty well — in three different sizes, but who cares about consistency — and they were even on sale. The only problem is that they are on the long side but that’s something that I usually expect. I ended up with three jeans and two pairs of shoes for a little over $ 100. You can’t beat that!
I received good service from the fitting room girl, check out guy, and even the nice security guard at the front. Will definitely be back next time I’m in town.

The deals are pretty good but no good clothes on clearance. Staff doesn’t acknowledge when I come in ever! The check out lines are ridiculous. Great location tho.

So I can’t give too many stars because after I waited in line for five minutes, give or take, I could not pay for my stuff because I didn’t have an ID on me. My fault but I think the cashier could have called my credit card company. Embarrassed, indeed.
That said, the security guard helped me put my items into a shopping bag, and an associate/​cashier/​employee helped me track down a sweater.
The guy working in the dressing room yesterday was nice too and cleared out a dressing room so I didn’t have to wait and he told me to have a nice day after I left.
I want to give more than 3 stars but in addition to the payment issue, the store and other H&M stores, feel hot and the items are crammed in their locations. On this Sunday, some of the items I was interested in did not come in many sizes.

Like the others have said, ridiculous customer service. Despite ample staffing, no one was monitoring the dressing rooms. When I peeked my head out and asked an employee if he could grab a size for me, he said «you’re already out». Seriously? I know this ain’t neiman marcus, but they’re getting paid for something.

There’s barely any ppl walking around to help me! The workers including the MANAGER is very RUDE!!! But I can say something positive I’m in love with their sales!

I’ve been visiting H&M stores since I first discovered them in Europe over ten years ago. Every store is different, with its own regional designs to suit the local clientele. Although I haven’t found as many original styles at the N. America stores as those in Europe, I still occasionally visit H&M. Since having a baby, however, I’ve been coming to H&M much more frequently, in particular as their baby styles are well suited for tall babies and toddlers. I was therefore thrilled to see that an H&M store would be opening in Old Town, which is a convenient stop for me.
The clothes are what they are, and this location does not have the best selection, although it’s not bad. However, my main issue with this store is the absolutely horrible customer service. I’ve been to this store three times and each time I was served by a rude sales person with serious attitude. The main issue seems to be that very unprofessional staff are hired at this location. They will stand around and bad mouth a customer for shopping until close to closing time (gasp, imagine someone wanting to buy clothes at a slight inconvenience to the people who are being paid to… um, serve customers!) and snicker when you ask them to fold your clothes instead of rolling them into a ball into the shopping bag. While shopping for children’s clothing downstairs, it’s usually a staff party down there, with employees chasing each other and sometimes knocking over racks of clothing (no joke!) and instead of offering to assist customers they will stand in groups and talk about how unhappy they are with the small discounts they receive on clothing. I have to say that I have never encountered service this bad. I hope H&M HQ catches on to what goes on at this store as it’s seriously making their brand look BAD!

I’m on the prowl for some new digs (see how hip I am?) and decided to stop in the new H&M in Old Town.
Visually this place is amazing. Bright lights, clean displays, security guards, two stories, and of course the clothes. It feels like you’re on your own personal runway.
However, if you’re plus size, don’t go looking for anything interesting. All the plus size women’s clothing is a little bland. It feels as though the clothes were made with scraps of their regular line.
I found a dress I really liked but it had a small hole in the back and the cashier said the best she could do was 10% off — which was the equivalent of $ 3.56 and told me to take it to a tailor to have it fixed. I refused this laughable offer. When I asked what would happen now that I had spotted the hole in it, she said «It’ll go back on the shelf until someone buys it.»
So buyers beware — check all clothing for defects before buying.
The dressing rooms in this place were super small and the staff’s assistance is nearly non-​existent.
I actually ended up returning everything I purchased just because it all seemed too boring for my wardrobe.