Modern Cleaners

My experiences have been getting worse. I kept going even after they shrunk a cashmere sweater because they were so cheap and convenient, even though I see the van that takes and brings the clothes back (it is a company out of MD that advertises everything $ 1.99). However, they have decided to stop passing the savings along to the customer. I just paid $ 45 for three winter coats (granted it is not crazy expensive compared to other dry cleaners, but it is MUCH more than they used to charge, and I would expect better and faster service for the price). I will not be giving them any more business.

I am so done with this place. I’ve been going to them for several years as their prices are decent, and it’s close to work. No more. First of all, they don’t clean clothes well. A sleeve of a shirt I brought in got syrup on it. I pointed it out when I dropped it off. Still sticky when I got it back. A new silk shirt I brought in was returned totally worn out in multiple spots. Clothes come back with weird iron creases, deodorant marks still on them, etc. The final straw is that they never have clothes done when they say they will. Tuesday by 5 should mean it’s done BY 5 — not «Oh the guy usually doesn’t get in for awhile past 5,» followed by a look like I’m the crazy one for expecting it to actually be in when they say it will be. Now I’m sitting in my car waiting for this guy to get here because I need my clothes before leaving for a work trip tomorrow. By 5 doesn’t mean by 5:30 either, FYI. I asked the cashier if I could get a discount for the inconvenience of having to wait 30+ minutes for my clothes. Another look like I’m absolutely crazy. Expect a serious lack of customer service combined with poor workmanship and zero regard for punctuality if you come here. I won’t be coming back, and consider yourself warned.

As a male in my mid-​twenties, I’m not in a rush to get too much dry cleaned. But the folks at Modern Cleaners have always done a fantastic job with the odds and ends jackets or suits when I bring them by. The real reason for the review is for a torn couch cushion that I dragged down King Street. The folks quickly hemmed the item, wiped away any paw prints left behind by my smaller tenants, and returned the item at no charge. Absolutely pleasant surprise, especially so close to the holidays.

I’d been coming here for at least 4 years, but recently this place has gone completely down hill. I’ve had numerous shirts destroyed (elbows with holes in them, a button broken on almost every shirt in one order). They also generally can’t get things done by the timelines they give me. Finally the customer service with regular clerks has been terrible. Nothing is ever their fault, they just look at me, shrug, and move on.
It’s cheap, but if you like your clothes don’t bring them here.

Think twice before you come here. My clothes often had odd wrinkles after being dry cleaned, which I over-​looked. What is harder to overlook is having shirts wrecked. At first I only noticed one shirt was wrecked by a bad iron burn. Here is what happened:
1) Took the shirt back. They ran it through again. It came back worse.
2) Spoke to one of the staff. She said she would talk to the manager.
3) Came back two weeks later, no one had spoken to the manager. The other person said I would have to come back early on a Monday morning to speak with the manager.
4) Came in on a Monday morning as requested. Was told that if I brought back the exact brand and color of shirt, then I could be reimbursed. This would entail a trip to Tyson’s Corner that I would rather avoid. I told them how much the shirt cost and they could have just reimbursed me for it. Call me old-​fashioned, but why should the burden be on me to remedy their mistake?
I have since discovered three other shirts had similar burn marks. I took one to Kingdom Cleaners (where I now go instead and am very happy with) and he was able to get the mark out somewhat but not completely. The others are hopeless.
If you live in Alexandria, do not got here. Consider Kingdom or another option.

I have had issues twice with this business. Both had to do with damage to my clothing during the cleaning process. Both times, the minute I made them aware of the damage that was clearly done in the ironing process, I received an immediate tongue lashing from the clerk. During the recent experience, the lady seemed to be so visibly pissed off that I pointed out the problem with my brand new, never worn clothing. She erupted as soon as I showed her. She did not accept even partial ownership of the problem. It wasn’t up for discussion.

I can count on one hand the number of times I have felt humiliated by a merchant. This is one of them. To top it all off, they didn’t even clean my clothing item properly. I was so mad and upset with them that I didn’t even mention it.
Price wise, a bit cheaper than Kingdom Cleaners. Hope they aren’t so rude to all their customers.

This place is pretty cheap and they’re always friendly. I’ll stop by with big items or orders even though I moved out of Old Town.