Office Depot

So I had a simple task a couple of weeks ago. My job was to buy a cool chair for my son’s desk. He got to choose and I got to pay. First of all, when you enter this place it feels desolate. I’m not sure why, but it reads unkempt. We entered (me my wife and two boys) and passed three employees, none of which offered to help. So we made our way back to the desk chairs. My sons proceeded to check out each and every chair, as did my wife and I, and still no help. So after about 20 minutes my son found what he was looking for, my wife and I agreed the price was fine, and I hoisted up this large box… still no help. I walked from the back to the checkout passing those same three employees and, still no help. Finally, I am ready to pay and the cashier blurts out something like «if you don’t buy the warranty you can’t return it.» Well hello to you too, I thought. I read the return policy on the counter in front of the little man and replied «It says here we have two weeks to return it.» His answer was, «You only have two weeks to return it but if something goes wrong in the next year you cant.» So then I replied, «It’s a chair, what could possibly go wrong once it’s set up?» He promptly explained to me that sometimes items aren’t made as well as they should be and they break. At this point I’m getting concerned about the quality of the chair and asked him if maybe I shouldn’t buy this chair. He said of course I should buy it, just that sometimes things they sell break and it is better to have a warranty. With that I replied «Have you thought of carrying better quality items in your store?» And with that I got no reply and no offer to help carry the huge box out to the car. Sure, I can manage, but the offer would have been nice. And I certainly won’t be back. I will keep you posted if the chair collapses for some strange reason.

I come in to Office Depot about twice a month and every time I am amazed at the customer service they always walk right up to you when you come in the store and show you whatever you are looking for and even walk you to the cash register and check you out. Very helpful and friendly.

Super friendly and helpful staff! Even though I did not find what I was looking for, the staff bent over backwards to help me track a similar product down. Unfortunately, it was going to ship a day later than what I needed, so I walked away empty handed. Still. Kudos for the staff!
Oh, would recommend some signs stating where the line forms because there was some definite confusion and resultant frustration over that.

This review is related to the «Copy & Print» department at Office Depot
I rarely write online reviews but felt strongly that I should share my experience with the Copy & Print department at this Office Depot location.
I ordered a really tricky «Canvas Print» job online of one of my wife’s photography artwork; it is basically a large 20″ by 16″ print of a photo on canvas material folded on a frame. It appears that this is a new function at Office Depot and the staff was not well trained on it. The first print didn’t match exactly what we ordered online, in my opinion; this is where their customer service really shined. They were extremely accommodating and worked with me over the phone and emails to ensure we received a perfect product that matched our expectation. The associate that worked on the print, Zahra, did a phenomenal job. I am sure she needed all her patience to get this large black & white print on canvas with no print stains or smudges. She did such a good job that we immediately ordered two more prints for different photos. I should mention that these prints will be hanged at an art studio for an exhibit and they passed my wife’s perfection test!
I spoke with Larry (I believe the manager) over the phone and he was extremely helpful and professional, I also dealt with Michael (Mike) over the phone and at the store and he was very nice and accommodating as well.
It is worth mentioning that we tried the same print at the Falls Church location for Office Depot before going to the Alexandria location. Totally different experience, they completely screwed it up at Falls Church (it was full of black stains and framed poorly), they apologized but didn’t offer to redo it or give it another shot. I am glad we tried our luck at the Alexandria location. I am always happy to see people that still have pride at what they do and care about the quality of their final product. Thanks again Zahra and the whole Office Depot team for the good job.

I shop for things I need on rare occasions I shop wants.
I visited this store on Saturday, March 8^th, 2014 for a want — after visiting most stores on my beloved «Route 1». Haha… This was mine and my brothers final destination before shopping online.
To make a long story short the young man that helped us had better customer service than all of the electronic stores on «the route» multiplied by 10.
He was incredibly busy and was multi-​tasking the entire time we were there — he gracefully went from helping one guest to the other. And as more people kept asking him for assistance and would tell them in a very professional way that he was helping others and to please hang tight. He was essentially doing the job of 4 – 5 associates. He did not have a disgruntled look, he did not roll his eyes, he just helped. It was almost as if he had a mental checklist of guest he was helping. He was robotic but personable. I had Singapore flashbacks! Yes for one split second I thought I was in paradise. If you have the luck of being a shopper on this young man’s schedule you will give this place 5 stars too!

I agree with Ashley M. It is a NEW location and is very small and the staff is VERY slow to help you and uneducated on location of store items. I would rather go across the street to Walmart.

New store opening March 1^st, 2013. With the new layout, you should be able to get in and out quickly. This store is being relocated from 6700 Richmond Hwy.