Rems & Associates

Usually I do my own taxes, because I am one of those weird ones who enjoys it, but I got married in 2010 and didn’t want to deal with the complications because my husband lived in DC and I lived in VA before we got married. Anyway, we had a horrible experience. Not only did were our taxes filed incorrectly and he input the incorrect information multiple times even after we corrected him, he treated me with disrespect throughout the entire process.
When we got home and looked over the digital copy of our taxes that he stated he filed, the documents stated that we owed a different amount than the paper copy he told us to mail in. Obviously this made me look deeper into the copy of our taxes. He filled out a lot of random forms and filled out the important ones incorrectly.
I e-​mailed him and set up an appointment to discuss the issues because my husband couldn’t get off work. When I got there and showed him the discrepancy, he took my paper copy and shredded it. He told me that it didn’t matter and that nothing was wrong. After I got him to pull up his copy and compare my digital copy it was yet another number. I asked him what copy he filed and waved off my concern. I asked him to fix our taxes because they were wrong, then he told me he couldn’t talk any more about this because my husband was not present. I asked if I called my husband and he received verbal confirmation, if that would be sufficient. He said he needed it in writing. I had to get my husband to e-​mail him stating that I was allowed to discuss our 2010 taxes without him present. After that e-​mail was received, I tried to show him the errors with our taxes, but he said there was nothing wrong. Since we got nowhere, I made an appointment for my husband to come in.
Basically after my husband met with him, he agreed to refile our taxes, but wouldn’t until July. We told him we’d think about it. Then we took our taxes to another CPA who was recommended to us by a trusted friend and he had to completely redo our taxes. The recommended CPA said well at least he wasn’t a CPA, but the sad thing is that he was. After our taxes were redone and filed appropriately, he e-​mailed the CPA at Rems & Associates asking him to reimburse us or at least give us a portion of our money back since we had to get our taxes redone. To this date we have not heard back from him.

I went to REMS & Associates to have them prepare my 2010 taxes and I was extremely disappointed. The forms he filed were filled with multiple errors and he refused to admit that he had made any mistakes. He even took some paperwork from me that documented his mistakes and shredded it. His service was not only incompetent but unprofessional. Do me a favor and don’t make the same mistake I did. Stay away.

What started off on a positive note, ended badly. The owner is very rude and makes up service rules as he goes along. They nickel and dime you over everything and will not offer tax advice without charging you a separate fee. Their fees are also very high if you ask me, a min of $ 375.00 for personal returns, an up to $ 650 for business returns. If they prepare and you decide not to go through you still have to pay them $ 150.00. Save your money and the headaches and go to a reputable tax place that you can trust and that will actually offer you provide you with a service and not treat you like they are doing you a favor. Time/​gas wasted going to this place.