Verizon Wireless Authorized Retailer

I recently had a Verizon wireless hotspot for my business, but switched over to a land line and DSL service for internet. I called in to cancel the hotspot service after making the change. I just got a call from Verizon saying I had an unpaid bill — apparently they did not have record that I cancelled the service. I was handled extremely poorly on the phone and there was no recourse — I was required to pay the entire bill and the service has not been in use — the device has been off since the time I called. The girl that «helped» me was extremely perfunctory and not listening to me at all. Her responses were scripted and had nothing to do with what I was actually saying. There was no recourse to be had on this. Needless to say, I am not a fan of Verizon.

What can I say, My husband can be rather thick headed at times. When Verizon told him to return his phone to the store, that is exactly what he did. What he didn’t do was make sure that someone was actually working at the store. The next day we received a call from Derek the manager asking me what happened. I explained to him that the support line said my husband needed to return the phone. Derek advised in the future to make sure someone is there and he said he would take care of it for us. I sensed a professionalism in his character on the phone, that is when he explained he was prior Air Force, I knew why. I highly recommend you go to the store and ask for Derek in person. He will take great care of you.

Let me start off by saying that I have really been happy with Verizon’s service (both customer service and operational service). However. I would like to suggest that if you’re buying a new cell phone or getting a new cell plan, don’t use one of their authorized contractors.
My wife and I went to, what we thought was a Verizon OWNED store, to update our phones and plans. My wife’s plan was a few months from expiring, but the guy told us to get a third line and then we could cancel it when it came time to renewed my wife’s plan.
When it came time to cancel the third line, (long story short) we were told that we were were out of luck. We have talked to seemingly everyone, but we are still paying for three lines and there is «no way» to remove the third line from our account. Even when we have told our story to a salesperson at a real Verizon store, we’ve been told, «What they told you is wrong, but there is nothing we can do to fix the situation.»
You would think they could just delete the third line…