Kroger

Well I’ve been here for a few months now, Kroger is till easiest and best grocery store to go to for me, but man they need some better consistency with customer service.
You can read my previous review, I bumped them up a star because probably 90% of the time everyone there is very friendly, even the stockers will say «Hello» and offer help if you need it.
My latest issues are with the Deli. I like this type of Italian cold cut called Coppa or Capicola, I got it all the time at central market. It’s sliced paper thin, has a salty flavor, melts in your mouth, and can be served on Italian bread or eaten with cheese and crackers. The key here is «Sliced PAPER THIN». If it’s not paper thin, it ends up chewy and almost impossible to eat. It takes a lot of time, because they have to slice it a little slower to prevent it from shredding up, and the fact that each slice is a fraction of an ounce, getting to a ½ pound takes a while.
Central market was happy to do it. Kroger is apparently not so happy to do it. First time I got it, I asked them to slice it as thin as possible, it was too thick. Next time I went I asked them to slice it paper thin, the guy there was all exasperated and said «It’s gonna shred up if I do that.» I said it was OK if it shredded a little, but he still cut it too thick! So I knew at that point that it was possible to slice thinner, he just didn’t feel like it. I just left it in a refrigerated display and didn’t pay for it. Third time, same thing, cut it thick again! Again I didn’t pay for it. Finally on the fourth time I insisted, very clearly & politely, on paper thin, slowly cut. The girl was very annoyed and short with me, she did finally get it paper thin, but rushed through it as fast as she could, slinging shards of meat everywhere. Of course it was very badly shredded to the point where it all stuck together in a large chunk.
Pretty much gave up trying to get it from the Kroger deli at this point. Central market does it no problem no complaint. Maybe they’re trained on it better since they have a lot of exotic meats? Maybe, but my feeling is that if you sell it, you should be able to slice it properly!
Maybe I’m too picky, especially since 90% of the time, everyone is great at this Kroger. But I shouldn’t have to put up with that 10% of rude service & lack of willingness to slice my expensive cold cuts properly! To management: either train your people on how to slice Coppa, Prosciutto, & other cured meats properly, or don’t sell it at all!

Frankly, I have little need for a chain that supports GMO’s.
The selection of fruits and vegetables peril comparison to Whole Foods Market.

Drab, mundane, icky attitude by Starbuck’s cashiers/​service. Bought something 3x & always rushed, talked at, NEVER thanked. Attitude is– customer is lucky to be assisted and spend money there. Associates are not trained, no clue.

Love this store however, there’s a kid who works there by the name of Chase who has got to be the rudest person I’ve come in contact with in a long time. I asked him a question last night and instead of saying something like, «I’ll check on that for you», he turns away and yells to who looked like a manager, «Hey, this girl wants to know how much this costs». I was highly offended as I am not a girl, I am a grown woman, not just that, I am a customer and that, Chase (you little jerk) is NOT good customer service nor is it how you ask a question to your manager.

WE prefer this location versus the one on Bethany. The layout is much easier to navigate.
The «natural/​organic» section seems to be better stocked than the other location was well.
We usually always find what we want. Granted we don’t buy our meat here so I see that some say they have a problem with the quality of meat and we haven’t come across this problem.

This is the closest grocery store to my house. Haven’t had any trouble with buying expired food from this store. Stuff that is expiring soon they’ll put a sticker and have it at a clearance price. I always see employees restocking on the weekends and they are friendly and easy to approach.
Customer service dept also has no problem returning or exchanging products or even reimbursing for goods that were priced incorrectly.
It’s also a plus that they have a Starbucks inside that now takes Starbucks reward cards.

BEWARE OF THIS KROGER!
They have been selling spoiled food and bad packaged items. Multiple occasions my mom and I found packaged food and drinks with dates dating back four to five months after expiration. The most recent case a package of agave that had expired in May of 2015. They have sold us sour spoiled chicken that we had to return upon opening once we got home. Spoiled seafood that we had to return that we bought from the seafood area upon opening that smelt of high ammonia contents. The most recent case we got sick off of bad crab meat they sold to us that we weren’t able to catch this time before cooking.
It seems like they have had multiple switches in management. As well over the past six months and the bakery had gone down in quality as well. I warn everyone now before someone gets severely sick and they have a major lawsuit on their hands. I will not be shopping here any longer. We have inform your employees and management of this problem for many months and it doesn’t seem like the word is being spread and problems are being solved. You don’t care at all for the well being of your customers consuming these items.

This Kroger store knocks the ball out of the park. Shopping at this store is such a delight! The store is ALWAYS well stocked, and just about every imaginable food item and food service is available. Everything is always fresh! The bakery has absolutely delicious offerings. The cakes are to die for. All the aisles are clearly marked, and the store is immaculate. If somehow I’m looking for that rare item that most supermarkets in this area don’t carry, I invariably find it at this Kroger. The employees are very friendly, and most go out of their way to greet me and help me. The other day I was looking for a particular food item, and one employee walked me to the exact spot where it was. THEN, another employee appeared out of nowhere, and told me about an equally tempting alternative! I like how the Kroger gas station is not only within the immediate vicinity, but also reasonably priced. The wine selection is fantastic, and the sushi bar is super! There is more, but you’ll have to go by and see for yourself!

Run of the mill grocery trying to be high-​end. They have a Starbucks, a sushi chef, and a drive-​thru pharmacy. This location also has it’s own gas station that you can receive fuel discounts from spending on your Kroger card. They best thing they installed recently was a way to order your deli meat and cheeses. They type your order in the touch screen and do the rest of your shopping and it is waiting in a bucket near the prepared foods, next to the deli. Saves lots of time standing in line and having to worry whose turn is next. It’s the main reason why I shop their now!

This Kroger has a kroger gas station in the parking lot, so once you’ve gone inside and racked up the fuel points go out and use them before you leave! This is very handy because not all Krogers have this attached.
Not much more I can add to the other reviews that hasn’t already been said. They have a lot of the great «upgrades» that Kroger has added including the sushi spot, tortilleria, organic section, and a wine/​beer section. Although I don’t go to this location often because it’s near my mom’s house, every time I have gone it’s been a good experience.

I love this Kroger, whenever I need produce or fresh fish I trust this place. Their sushi bar is also always fresh and very tasty. I’ve driven out of my way numerous times to get to this Kroger, I definitely recommend it.

This is a good Kroger if you don’t need the larger Marketplace footprint (and honestly who would shop for some of that stuff at Kroger). The core grocery store is larger than most standard Kroger locations, and the selection/​stock is very good.

This store is very clean. Never out of stock of any item. Great specials!

People have such unrealistic expectations from a pharmacy. Yes, your prescription needs to be filled accurately and you need to be educated on the medication you are taking, but this whole McDonalds attitude of «have the order done in 15 minutes or its free!» is out of control. I mean, this is your health… you wouldn’t want to go to the doctor and have your «order» done in less than 10 minutes would you? Ok, so maybe you would but again accuracy is at stake!
Anyway, I just wanted to commend this pharmacy on excellent service and how friendly the pharmacist Nicole was. She even called me to talk about my order after I left. Icing on the cake was the Kroger fuel-​points (50 per prescription!) that is going to save me 10 cents a gallon.

Well I stopped in for a bottle of wine! And man I have to give this place a 5 star just off the wine selection. I was standing there for days saying WOW to myself! The wines are priced for whatever the budget is! I picked up even a few new ones that I have never heard of! I love this location

I don’t go here often but today I was able to get in and out with what I need quickly.

This review is about this Kroger’s Pharmacy. A happy customer for many years, I sadly had to switch to another local pharmacy. Very disappointing. The pharmacy staff has become extremely rude and inept. Their sole purpose is to force customers come back hours or days later to pick up the prescriptions, even if it is urgent. Basic customer service ethics are unknown to them. Whoever is hiring these people should be fired. If they can’t be trusted with simple paperwork, would you trust them with the medications for you and your children?

Nice, Clean, decent service, sub par selections
with the recent Supermarket additions of Whole Foods and Market Street in Allen, This Kroger’s really isnt my favorite choice anymore but its still a very clean store that does a great job. Kroger «meats» are hit miss. Sometimes we get some tough pieces even when buying direct from the butcher.. They also have great gas discounts !!!

I’ve been to this location a couple of times, but it’s not my regular store. It’s layout is a bit different than I’m used to, but it’s been clean and well stocked each time I’ve been there. They have an extensive ethnic food aisle, well marked by country of origin,
In the end, yes, it’s still a «mainstream» grocery store, but it’s a good experience, which is far from a guarantee these days.

I’m writing about this Kroger because they sell sushi. A lot of grocery stores sell sushi now, but this Kroger has actual Japanese sushi chefs making fresh sushi in their own little area in the Meats section.
The sushi is sold in those little plastic carry out boxes. They have dumplings, spicy california rolls, dragon, caterpillar, tuna, shrimp, and salmon rolls. They also have something called Three Hotties, which looked liked some different spicy rolls. There could be more, but those are the ones I saw today. Each box has 9 pieces ranging from $ 4.99 — about $ 8.99. Very fairly priced for very decent sushi.
I’ll definitely go here next time I’m craving some sushi on a budget.