Lansbrook At Twin Creeks Apartments

Property is great place to move in. Great service and great rates with a ton of extras.

When we signed a short term lease at these apartments, we figured that these would be decent apartments. For the price, you get a pretty large space with average finishes. We weren’t expecting luxury by any means. However, after the first month we couldn’t wait to leave the place. I’m not going to drag on because people can pretty much guess what level of living/​service they will receive here by the looks.
Pros: More affordable than other apartments in area considering amount of space, no insect issues, parking is usually available, good safe area in Allen and associated with highly rated schools, and jogging trails nearby
Cons: Service, maintenance, grounds (dog poo everywhere), gate consistently stays broken, trash piles up frequently and people just leave old junk right there in the parking lot, pool is tiny, can never reach anyone on the phone. But the absolute worst is the extremely thin lining between apartment walls and ceilings — there can’t be any insulation. The people above us didn’t even have to be running — although they did quite often, in order to hear them. And it wasn’t just a regular amount of noise that you would expect to hear in apartments, but thunderous noises. So much in fact, that you sometimes could not distinguish whether the noise was within your own unit or someone else’s. There were several nights where I thought someone was breaking in because of how loud it was. This was very unpleasant.
Just a quick note concerning service and maintenance. When I mention maintenance is not great this is what I mean — it takes 2 – 3 jobs to fix a simple issue because the norm seems to be «superficial fixes» — this is seen with the gate, fixes within the apartment, in addition to anything else. The new paint job on the apartment was done to a mediocre degree — they did not even prime. Why spend the money if you don’t do it right? We had a sink leak and called the emergency line on a Friday — had to follow up Monday because no one called us back, and finally they sent someone on Wednesday. Worst part, the issue was not fixed — and we had to call them back and show them what was wrong. This was just one of the many experiences we shared.
We can’t blame the level of service that the leasing consultants and property managers provide — they were always friendly and nice — I blame the mgmt. company for inadequate training concerning the upkeep of the property. I am a home owner in a different state but if I have to lease, will never stay at another one of their properties again as I’m now aware of the poor standards they keep. Standards trickle down from the top.

I have resided in this apartment complex for almost one year. I am doing everything possible to move out. Since day one I have had nothing but trouble. It would take me hours to literally write down every issue since we moved in.
Most recently, we have had mice in our apartment and our water was cut off today for over 3 hours because of a water main leak. They didn’t even bother to notify anyone about this problem.
On top of everything, the garbage and recycling are not in convenient locations. I have scratches all over the top of my trunk from hauling garbage bags.
We had mold in one of our windows and they basically painted over it. We had a huge leak in that window and discovered the mold growing. My husband and I had to clean everything and go buy a spray to kill the mold b/​c they said they couldn’t get anyone out to look at it until Monday (this happened over the weekend).
There are so many other issues i can’t begin to cover them all.
We spend 1120 a month for a 2 bedroom apartment and 2 garages (have to get the garages and pay for them b/​c there isn’t enough parking).
Oh, the manager of this complex, is the rudest person I have meet in a long time. They’ll be nice to you while they are trying to get you to rent and then once you are in you won’t get any help.
Call manager to complain and she’ll respond, «What do you want me to do about_​_​_​_​_​_​_​_​_​?» (fill in blank with your problem)
I have lived in over 15 aparttment complexes since college and this is the worst one… poorly managed and maintained.

I’ve lived here since last August, and I love it. I’m in almost 1,000 sq. ft. for $ 800/​month. And these are NICE apartments. We have a breakfast bar, a built in desk in the dining area, built in entertainment center, HUGE kitchen, new appliances, washer/​dryer included, HUGE walk-​in closet, study with good-​sized closet, big balcony, etc.
Right by a park/​walking trail that runs 6 miles. Nice pool, good workout room with FREE personal trainer.
Only complaint – they don’t always announce when maintenance needs to come by for something – gets on my nerves.
We’ll be renewing our lease!