Consolidated Carpet & Flooring

Great show room, great employs! We where greeted right away and knew that we found the right place for our flooring needs. Reasonable pricing and would recommend!

May 2015 — My boyfriend and I decided to upgrade the house with hardwood. We went to consolidated and both specifically asked if we could have it with two large labradors. Not only did they say yes but gave us options. We selected and Armstrong engineered hand scraped walnut based on color and budget. It to over 2 months to come in from a backorder and we needed to keep calling. It finally went in the beginning of July 2015. Within the first month… scratches! We complained and had a claim placed. Weeks later Armstrong showed up and took samples and said we’d have an answer in 1 month. Over 2 months and calls to consolidated later we got a form letter through consolidated that no issues to floor? We went back to consolidated after letters and calls to Armstrong went nowhere. The owner accused me of not selecting a better floor and having no idea about hardwood floors. We again ASKED them if we could have it with 2 large dogs and they said yes and gave us samples to choose from. Both the person who helped us and out installer say they have never seen this occur to this floor before. The owner at consolidated was accusatory and rude. I offered for him to come see the floor and he ignored me. We are now $ 7−8K in hardwood floor debt and the installer says at 4 months old it looks 10 years old. We have mostly scratches from everyday use. The one dog is old and refuses to go on the floor and the other is 6 and is not a crazy puppy anymore. We even have scratches where a swiffer can reach but not a dog. DO NOT shop here! Clearly Armstrong doesn’t stand by the floor nor does Consolidated. They apparently are the ones who know nothing about floors? Horrible and costly experience…