Firestone Complete Auto Care

I was just in there for a state inspection with a brand new certified car from Toyota. They failed me and said I need 600 dollars worth of major work. Of course I said no but still had to pay 76 dollars for the inspection. I took it to a Toyota machine today and he said my car did not need what they told me I failed for. In face the part was in perfect condition. Apparently they think I am stupid or something. DO NOT go here!!! They must have paid these other people to write good reviews.
So it has been one month and no one from management has yet to contact me about this. I even called the store a few times and nothing. They only want your money and if you don’t pay it they just hold your car till you do. Horrible!!!

Simply outstanding. Went for a simple oil change and got exactly that. It was correct, timely and courteous. This is not a local store for me but I was on the way to Dorney Park and the oil change was past due. The experience was positive AND pleasant. If I lived closer I would go more often. This is the place.

Accidentally I brought my car here and they didn’t fix my AC and charged me extra money. AC in my car still wasn’t working then I took my car at the 1751 Airport Road for the AC. I got the best service from them and manager at (1751 airport Rd) was very helpful and took care of the AC problem. I will take my car again at this location.

We were driving from VA to NY on our family vacation today when out of the blue our tire valve popped off our tire and resulted in an instant flat. We put on the spare and drove about 50 miles, all the while searching for someone to repair or replace our tire. It’s a Sunday-​no one is open. How fortunate we were to search Unilocal and find this Firestone! They saw us immediately, assessed the situation and showed us why we had to replace it. When we got out of the car with our 2 young children and our dog to wait (in the blazing heat) for the repairs, Mark came out to invite us all inside (including the dog!) to escape the heat. We used their nice clean restrooms while waiting. They fixed it and had us on our way in about 15 minutes.

BAD ASSES OF THE VALLEY
I went to Firestone Allentown when I experienced car trouble. I thought it was the transmission given the way it sounded and that I could not find any other examinable source of the noise. I tried to get my vehicle to this shop but my vehicle could not make it, and so I walked the last five minutes of the drive.
Firestone was able to send a tow truck an hour and half later and retrieve the vehicle. They promptly looked at it and discovered the problem was with a brake caliper coming off. This was a simple fix, and as was necessary, they continued to examine the entire brake system and the remainder of the car for defects. Although one may argue this was an attempt to get more money, they found profound problems with the rear brakes. I know enough about brake systems to know if one leaks and gets air into the system then the whole system has no ability to stop the vehicle. So I had the rear brakes repaired as well. They also identified my vehicle was burning oil, so they added some. Some of the other problems with the vehicle Firestone identified I did not have anything done about since they were negligible problems for the time being.
They did a great job showing me exactly what was wrong with my vehicle. They did not charge me for towing, nor for rotating the tires since all of the tires were off the vehicle anyway. They fixed things relatively fast given I had not made an appointment. The three staff members I dealt with were always courteous and the price was fair. I have no complaints about Firestone and they performed from start to finish like true bad asses. I would recommend these men and this Firestone to anyone.

Great customer service and prices are reasonable. Fast turn around time which is great. Mark is very professional and he went out of his way to meet my vehicles needs. I will recommend this business to all my family and friends.

Great experience this is the place to go for all your car work needs great customer service from Jay Garcia and the crew. you can not go wrong bringing your car here for servicr theyll get you in and out real fast.

Great service !!! Fast and cheap Chris and jay are awesome!!! Was in for tires and alignment was done in 45 min this is my new auto spot thanks !!! And open Sundays

I had an excellent service provided by jay Garcia today when I had my oil changed, tires rotated and balanced. Their prices are reasonable and he provided very friendly customer service. I plan to come back again this week to buy a set of four Affinity tires for my Nissan. Excellent price and service!

Mark and Jay went out of their way to accommodate my Mini Cooper Clubman’s requirements. I told them I was going on a road trip and if they saw anything off to let me know. Mark made appropriate suggestions without the hard sell you might get at other places. I went in for oil change, rotation, and added alignment once there. Really great customer service. As a side note, while waiting I met a guy who had been coming here for 7 years because of their service. That’s customer loyalty.

Best customer service in Lehigh Valley. They are courteous, helpful and bend over backward to make the customer happy. Sunday hours, too!

Excellent customer service and quality of work. I would highly recommend for anyone looking for a place to have their vehicle serviced.

i was here on business today with 3 hours to kill. What a way to multitask and accomplish something while getting my van maintenance. I was pleasantly surprised with their friendly service in this horrific part of allentown. They were courteous at first, which made me feel that something would terribly go wrong when he told me that I’m next. I was mentally preparing for the worse, but it turned out to be the truth! I was literally «next». Perhaps it was a slow day? Overall, I’m satisfied with their service.