Jack Williams Tire and Auto Service Centers

Was back again because that stupid light came on. They found one tire was low and fixed it for free. Now that’s great service!

I dropped my car off on Saturday due to an anti freeze leak and requested an oil change. I was later told nothing could be done because a part was needed. I was also told the car would be fixed on Monday and given a cost estimate of $ 200.
On Monday I was told my bill estimate was $ 650. I contacted another mechanic informed me it should be closer to $ 300. Brandy explained the estimate was a worse case amount however was not able to take off the oil change because it was done on Saturday. I was told nothing was done to the car on Saturday and was quite upset.
The only reason I kept my car at Jack Williams was so that it could be fixed on Monday as stated by more than one individual which was not the case. I work in Easton and have no alternate transportation.
Employees of this location need to make sure they have accurate information before giving it to customers. I paid almost 3 times what I was originally quoted and picked up my car 2 days after I was told it would be finished! In addition when I picked up my car I was not welcomed/​greeted and was given no explanation or apology for the miscommunication and inconvenience.

WATCH OUT FOR THE BOGUS UPSELL!!! I have been a customer of Jack Williams Tire and Auto Service Centers for 15 plus years. Up until my last visit for service, I was a very loyal happy customer. The manager at this location, Dale, was extremely customer service oriented and trustworthy. He since has retired. Over the years I had my last 5 or 6 vehicles serviced at this location. All of my tires were purchased here and I have spent many thousands of dollars with them. I have also sent many customers their way.
My wife’s vehicle brakes started making a grinding noise so I knew it was time for new brakes on the back wheels. I came in for a brake job. I was the first customer of the day and waited until they opened the door for business at 7:30 AM. Beings I did not have an appointment, I asked if I would be able to wait for the car as I had done many many times of the years. I was told that their mechanics got in about 8:00 AM, and that they would get to my car then. I travel about 30 minutes to get there so it was easier to wait for the repair than trying to arrange for a ride home and back. After waiting for over 2 and ½ hours, thinking my car would be done any minute, the Service advisor came over to me to let me know that I did indeed need back brakes. He then proceeded to tell me that the rear drums were scared up and could not be resurfaced and had to be replaced. Only ONE wheel was grinding and scared up. I was not happy but said OK rather than argue my point. After all, they had treated me very fairly over the years and I had no reason to believe they would possibly try to take advantage of me. Then he continued… He said I had a wheel cylinder that was «Weeping», (Not Leaking, and it would pass state safety inspection), but if it did start leaking it would ruin the new brake shoes. It made sense to me so I said OK, to do the work. BUT, he continued, It’s ALWAYS RECOMMENDED to replace BOTH wheel cylinders when one is being replaced. While I should have at this point said NO to the whole repair, I had already been waiting over 2 and ½ hours and just wanted to get on the road. I asked how much we were talking about and was told about $ 470.00. I told them to do the work. After another 15 minutes went by, the service advisor came back to tell me that he FORGOT to include the labor for the Wheel Cylinder replacement. At this point I was starting to get really upset and probably showed my unhappiness by my body language. He told me that instead of charging me the standard labor rate of 1.8 hours, he would only charge me an hour. WHAT??? Everything was already apart??? At this point he told me that my State Safety Inspection and Emissions were going to run out at the end of the month, and because they run a «COURTESY CHECK» and no additional repairs would be required, he wanted to know if he should put the stickers on? WELL, we are now looking at just under $ 600.00. I came in expecting I needed a brake job that usually costs about $ 150.00. As frustrated as I was, I said go ahead and do the work.
After another hour went by, I had had enough. I went up to the service counter and asked if they could put a push on to get me out since I had been waiting now for approaching 5 hours. Now I could not believe my ears. The service advisor actually starting giving me a little attitude, telling me that I did not have an appointment and that they told me they would work me in. At this point I lost it and told them that I was told that when the mechanics arrived at about 8:00 AM they would get on my car. At this point he went off in a huff to the shop to, I assume, tell the mechanic to speed it up. In about a half hour my car was done.
After I got home, and as more time passed, I was really getting mad at what had just happened. The more I thought about it, the more I believed I was really taken advantage of. So, I called a Ford dealer and asked if it was «ALWAYS RECOMMENDED» to replace both Wheel Cylinders when you replace one cylinder, he simply laughed, and said «NO». I could not resist then asking about the amount of labor I was charged, and if it was fair. AGAIN, I was told that 1.8 hours of labor would have been a «FAIR» rate if they were not going to do a brake shoe replacement. He explained that because they were already replacing drums and brake shoes, everything was already apart.
At this point I was furious and really started studying my bill. WHAT I FOUND NEXT WAS THE ICING ON THE CAKE! I was billed for a BRAKE FLUID EXCHANGE, to the tune of $ 80.00. First, No one ever asked me if they should do a «BRAKE FLUID EXCHANGE». Most shops would simply top off the brake fluid that was lost while changing the wheel cylinders. The bill also noted that they used a quart of Brake fluid. You can buy a quart of brake fluid at any auto parts store for around $ 5;00.
I was taken advantage of. Watch out for the bogus UPSELL after you are there!