Budget Truck Rental

Terrible service.
Reserved on line. Got confirmation. Waited at rental place 20 minutes for them to say «Trucks not here». Waited 20 minutes for them to call around and say «no trucks» available.
BTW… This was the Framingham store.

Terrible experience — never again. 10 minutes before my rental they called to say they didn’t have a truck. Made me drive out to framingham. Finally I get the bill and they claim I drove over 120 miles, which is physically impossible between Allston, Framingham and my new location in Watertown. $ 280 charge and they will not meet me halfway or even listen to my claim. Extremely disappointed.

1. They did not have 12 foot truck that i reserved two weeks ago and replace with cargo van which the engine red light is on while driving. 2. John spent almost 20 minutes forcing me to take liability insurance which i keep declining because i had an auto insurance policy to cover. I gave up because my mover was waiting for the truck. 3. John gave me 4 free furniture pads and told me the rental is unlimited milage to convince me took the van with red engine light while driving. 4. But in the end i have to pay for it in exchage to take the libility insurance off my bill after talking to manager Mike. Mike told me there is no such thing of unlimited milage in this industry. John must have his first day of working in this shop. Do not deal with these guys.

Great service in the busiest move in day of the year. Fast and efficient and rented a brand new pick up.

If I could give them 0 stars I would. I checked my reservation three times this week to make sure I was all set and they confirmed I was. I showed up at my reservation to be told there are no trucks. His exact response to my inquiry about why there where no trucks and my panicked concern was «Ya, you and everyone else with a reservation». He proceeded to say That their corporate headquarters never sent them moving trucks and That «they fucked up, not the branch» and I was SOL. Thy said I could put my name on a waiting list and they would call me if there was any trucks that came in within a 35 mile radius. They told me in the meantime I could call corporate customer service and have them look for a truck for me too. I called corporate and they to me I would hear back in 15 minutes…6 hours later I finally heard from corporate only to be told there was nothing they could do for me. I never even heard back from the local branch. Luckily Uhaul was able to help me out and I was able to move. The inability for this inept company to provide me with what I had reserved was one thing but I think what hit the hardest was the rude customer service agent at the counter who was defensive and rude at the Allston location who could care less. I had a 10 am reservation, plenty of time to call the people out of luck to let them know they messed up. I never heard an apology or any attempt to salvage the situation. It’s clear budget care very little about their customers or even attempting to get any type of future business. I went to Uhaul in Cambridge for a pick up truck and trailer I booked shortly after the situ on and they comped the gas and gave me an extra hour for free because I was having a bad day. They compensated me for budgets horrible service. That’s how you treat a customer. Maybe budget should take some lessons from Uhaul.

Don’t do business with these people, they are awful. We reserved a truck a month ago and they called us an hour before we were scheduled to pick it up to let us know they didn’t have a truck for us.
Their reason for this was: «We just don’t have any trucks.»
When we explained that we already had movers scheduled and they were literally on their way, Budget’s customer service associate at the Allston location, STEVEN BERTRAND, said: «What do you want me to do?»
After placing several calls and an email l to DEBORAH MORANO, Budget’s Territory Performance Manager for Boston South, we never got through to her.
This place is terrible. Don’t give them your business.

Literally the worst experience I have ever had. At 7pm on a Friday they called me to let me know that my truck that was reserved for 10am the next morning was unavailable. After many calls to customer service — nothing was done for me. NEVER book with them, unless you want to pay $ 1000 for movers at the last minute.

Over a month ago I reserved a truck for my move from Boston to California. I called numerous times to the customer service number and this allston location to make sure that everything is still on track.
Yesterday I showed up, the day before my lease is up on my apartment and they said they tried for a week and couldn’t get access to it.
At my shop, if a customers order needs to be completed, we hire enough people to get the job done OR CALL TO APOLOGIZE AHEAD OF TIME. Although they knew all week they couldn’t get to my truck they never thought to call me…
I should have stuck with Penske. I called them and they immediately had a truck for me.

I used to rent here all the time and it was great, but the last three times I’ve rented (twice a car and once a truck) the manager showed up half an hour late to open. This created the additional problem of a backlog of people returning and picking up cars, and so in two of the three instances I wasn’t able to get on the road until over an hour after I was supposed to have picked up the car/​truck! With the truck rental, they didn’t have any of the furniture pads we needed, so we had to drive 30 miles out of our way to a Budget that had them and then it took over an hour for us to rent them because no one would answer the phone back in Allston to add them to our contract. When I followed up with Customer Service, their offer of compensation didn’t even come close to balancing the ineptitude of the manager and the waste of my time.

Waited in line for around a total of 30 minutes. This place seems to be staffed by 2 people total, of which only one person deals with customers. Tried to charge us an extra 25 dollars for being «under 25». After I clearly showed on their own website that their policy was «24 and above pay normal rate», they told me that it «doesn’t apply to every state». After that, they told me «welcome to mass». I almost started laughing out loud in the office, I’ve never seen such a half hearted attempt at scamming. Avoid this place like no other, because this place really is like no other.

This place is the worst. I placed a rental order here and was on a tight time schedule for a move. Once I arrived at the location, I was upset to find that there were in fact no trucks available for rent, although I made the reservation weeks before. I was told I would have to wait behind others until someone brought trucks back. I complained about how poor the customer service was and the manager, Habib, basically told me it was in the contract and began to act in a manner that I felt was bizarre for an adult. He was very rude and when I let him know how disappointed I was, he flat out refused to rent a truck to me. I had to have a friend pick me up and drive me to the location in Braintree in order to rent a truck. Don’t rent here unless you have a backup plan. (as an aside, when I told a friend of mine this story, she told me this exact same manager harassed her mom when she was jogging past his store location, what a creep)

Nice enough… took forever when we got there to get paperwork completed even though we had pre-​reserved… there is only one person who handles everything, including answering the phone and the person didnt understand that we were just wanting to get the truck and get out of there so he kept chit chatting with us and other customers… and answering questions on the phones constantly. really slow process.
Nice enough person though, and we did get the truck, etc… so easy enough.

I reserved a truck for a Saturday move only to have them leave a message saying I no longer had a truck. When I called back, must have been the same customer service representative as below, she told me, very rudely, well you did book it yesterday — ya no I didn’t — nice try though. She said they transferred my reservation to Arlington which had the same truck I reserved.
My reservation was obviously never transferred. The man working at the Arlington location was very helpful considering he didn’t have my reservation or the truck. He was on the phone with customer service to try to get me the same rate I was promised in my original reservation.
Even better — today I noticed a no show fee from the Allston location on my card! Luckily corporate customer service and other locations are wonderful. Don’t even waste your time with this one.

This place is the most unprofessional place I have ever rented from.
First, the truck that was rented to me was out of transmission fluid and therefore broke down. The Roadside Assistance Line couldn’t do anything to help and only suggested I go to the store and buy fluid for it. Luckily, I was able to bring it back to them and switch it out for another one. The new truck was disgusting and not full of gas which I would later be charged a $ 30 fee plus the cost of extra fuel to fill it up before returning it.
BILLY who works at Budget is unprofessional, dishonest and will likely try to scam you so BEWARE!
Do yourself a favor and try to rent from anywhere but here to save yourself the headache because your truck will most likely break down and they won’t care.