Best Buy

Feeling very frustrated with this Best Buy customer service. I purchased a computer online and came here to pick it up. I received the item but had a question. Two people told me to ask the computer guy… That’s all well and good but it would be helpful if you actually lead me in the direction of the computer guy or called him to answer my question but nothing… Idk, is this incomplete training? I will not be back!!!

I am simply WOW’d by the fantastic level of customer service I received today. I had actually stopped coming to Best Buy because the service was consistently terrible; but that was in Florida.
This location is a different story. All associates are eager to help and they go over and above the call of duty by conducting research to make certain they are selling me exactly what I am looking for.
Two associates really stood out to me today. The first outstanding team member is Jeremy H. Jeremy assisted me by searching high and low for a case that I saw online but could not find in the store… and I looked everywhere! I believe Jeremy found the last one. He made my day!!!
The second associate who really stood out is Shelby R. Although Shelby did not know the answer to the question I asked, rather than saying, «I don’t know» (which is my biggest pet peeve), Shelby did some online research and found me exactly what I needed!
Thank you to Best Buy for hiring superstars like the ones I encountered today! I will definitely return again and again!

One cashier on the weekend. Guess that just shows how small the crowds are for this store. It is only a matter of time before this place goes out of business– not tomorrow but within 10 years. Cashier was more worried about who was taking over his shift than helping customers. Appliance section one sales rep was half asleep. Not sure how this place is going to innovate but they better do it soon.
Don’t get me wrong, I enjoy walking around and seeing all the technology but the excitement that use to be in this store is gone.
If you need something like a tv though, I would get it here over all the other brick and mortar places.
Star rating is for the staff… or lack there of, «Bueller, Bueller?»

I brought my car here after making an appointment for a stereo installation online. The Geek Squad website says the installation is $ 64.99. That’s false advertisement. When I arrived for my appointment the woman at the counter said the installation would cost $ 270! Yep, that’s not a typo! I drive a 2006 Volkswagen Jetta and apparently I need a harness (and a few other things) to install the stereo. The stereo itself (also from Best Buy) was $ 150. No where does it say that I would need a harness to install. You would think that would either be on the stereo box or the Geek Squad website! I told the woman I was not interested in spending that much money on a radio in my (older) car! I tried to return the stereo and I was unable because the box was open! Not cool.

Dont know where to begin, But i will give you the cliff notes. Bought a TV and geek squad protection, 1 year ago, had problems with TV geek squad can not get the parts so gave me an authorization to replace with like specs. price doesn’t matter. I took the code i was given and btw have proof and documents on the exchange to be like kind and the Store manager Not only refused to help me as an elite PLUS customer or any customer for that matter, but actually tried to continue to prove i was lying to him about what was told to me, And Again I have proof! he kept me hanging for 2 hours and told me I could have my son bring out the TV to him so he can switch it (I was originally told to leave it in home and it will be picked up (proof as well) and when my son went out of his way with a friend to get the TV off the wall load it and bring it in while we waited, as soon as he arrived and was in the parking lot i once again was told he would not assist me with any type of customer service as he was not authorized to do anything for me as i was documented and promised by a field manager. the field manger. General Store manager? Huh with no empowerment?
I asked him How this should be handled since he has NO customer service skills or Apparently Authority, and he told me he doesn’t know what to tell me «do whatever I need»
This is real Folks I wouldn’t have believed it if i didn’t live this horrible experience, So now the tv is back at home with me and i got nowhere. I have about $ 3300 in gifts bought over the holidays and they will all go back if this is the way i will be treated, My family will understand why i will order the gifts again on amazon, pay no tax and have them long before the return policy of best buys, they can deal with the open boxed merchandise and sell at a loss.(this is not from spite but i really cant see doing business with people like this .I really deserve to be treated fairly and I think I deserve an apology letter as well and personally written from the current General store manager «C». I didn’t ask for anything I didn’t deserve to get, actually I Gave him the option and his cheapest way out! I made a purchase in Good faith and he purposely failed to meet promises made to me ! Although i kept cool and kept my class in front of my Son, I am pissed and taking this to consumer affairs, The News and social media about being mistreated More for Online shopping ! cheaper and No tax!
Also all of this is going on and they have wasted my time as i told them the importance is the guests i have coming to my home for the Orthodox Christmas this week, so geek squad helped expedite the issue resolution as the store manager didn’t even blink an eye to give a hoot.

This is a electronics store.
I went here to pick up a «handy-​cam».
I went shortly after Black-​Friday for the sale price.
The handy-​cam was insane inexpensive, and it has more features than I can ever think to use.
Also got a memory chip for it that was insane in-​expensive.
I didn’t have to stand in line to pay. A sales representative took care of everything. It was good.
Normally, I shop on-​line, but I was in a time-​crunch. They had same or better prices than on-​line.

Bought a laptop for my girlfriend for xmas. I’m not good with that kind of stuff but Penny at the register was able to answer all my questions, while also training a new employee. I had a problem with my coupon and she helped me out with that too. Great customer service. Thanks Penny!

On hold for an hour on the phone, waiting for customer service. In the mean time I drive to the store to get my order cleared up and to pick up the item.
said the item was available for pick up today at this location. Online got authorization from my card, however the store doesn’t see anything. I was very frustrated and it was obvious… Not one person offered a discount a gift card or anything for the BS I had to go through, along with wasted gas!!! Best Buy all together is going down the toilet! Customer service is non existent here!

Terrible service. I have a 4 month old computer and the USB cable burned and does not work. 3 weeks trying to get a replacement and still don’t have it. This is my daughters computer that is for college. I purchased the extra coverage for $ 179 and it has gotten me nothing. I wil never purchase another item from them and I have spent tens of thousands over the last 15 years

I just bought a new TV at best buys ($ 2000.00 +). The tv was too big to get into my car, so I had to take the tv out of the box. After I removed the tv out of the box the tv fit in the car.
I entered back into best buy with the empty tv box. I entered back into best buy and asked the employee at the front door if he could throw away my empty box. His reply was «this is not a dump!!!» WOW! I just spend a lot of money at this place and they can’t take a minute out and throw away a box. I gave the young man at the door a hard time about it and some of the other customers started to join in. Everyone was laughing at this very bad employee. I called spoke to a mgr about this, she did not care.

Been back several times after a pleasant visit to the photo dept. All of the other departments seem to have horrible customer service! I went looking for an iPad and had to flag down a person after almost 10 minutes of searching for someone. I told them what I was looking for and then waited 10 more minutes before coming back to inform me they were out of stock!
At the same visit my son and his friend had a similar experience in the audio department. They told me the employees all were standing around talking to each other and ignoring the customers. Finally my son went up and broke up the group to ask a question about an expensive bluetooth radio. The person could not answer his question, then directed them to the wrong aisle. When I found them they just wanted to leave, but I searched for a salesperson and finally one across the store. He wanted to give me the same treatment but I insisted he come with me to answers the questions we had. When we got to the display, none of the speakers that were out were hooked up, so we could not hear or compare them. When I mentioned that I would like to hear them ($ 300 speakers) before buying I was told they were remodeling and nothing was available to listen to, but if I went to another store I could probably hear them there! I told him if I was going to another store it would be the Target store across the street to make the purchase.

No wonder Best Buy is slowly going out of business. GOOD RIDDANCE! I’ve been a loyal best buy customer for years and bit by bit Amazon and others have begun to win my heart. But after today’s experience at the Alpharetta, GA store, I am done being abused by best buy. The sign for returns says «customer service». What a joke. I bought a one thousand dollar TV and an $ 800 dollar surround sound system. At the time I bought the TV, the salesman remarked on the poor sound and encouraged me to buy a sonos soundbar and boost. Little did I know that when I got the TV home, the sound would be perfectly adequate. Problem came when I tried to return the sonos bar for a refund after about 60 days. The two «service» people who I dealt with were rude and condescending. I asked to speak with a manager and he more or less dismissed my remarks on his employees’ bad attitude. Then he told me they could not give me a refund only a store credit even though the product was never even out of the box. I’m done with these guys. I have them a chance to win my loyalty and they pushed it aside. ENJOY MY $ 800 BEST BUY. YOU’LL NEVER GET ANOTHER DIME FOR THE REST OF MY LIFE. I hope everyone avoids these guys.

I don’t like going to Best Buy as a general rule, and this one is no exception.

I like Best Buy. Their price matching system + 5% rewards loyalty program is always winner as long as they have stocks. But in this location, there’s a serious problem in staffs. A gentleman who worked there had attitude, other one had no idea after he had put two different price tags for the exactly same items. (There were two rows of LG TVs and the first row had $ 50 higher price. But the model number was identical with the second row. I asked an employee what the difference was. He said, the more expensive one had better quality. Wow.)
I was looking for a TV that I found ‘In stock– Pick up today @ the location’ I asked an employee and he said they don’t have one. I cordially asked to double check, because their website told me a different story. Then he started using facial expression. Omg.
I’d never go back there shopping.

The reviews for this store are pretty right on. Here is my experience. Looking for appliances at this store was a nightmare because the staff is not knowledgeable about their products and could not answer basic questions.
On another occasion, we purchased a dual DVD player for our car and within a month the charger had stopped working. We were told that there was nothing that they could do for us because the product was Korean and they did not have access to replacement parts. Now to me, common sense says that if you don’t have access to the replacement parts, you should not sell the product Right?
When I have gone in to look for phone accessories or other items, it has been very difficult to locate assistance at peak times.
Return process is crazy! Don’t buy here, just check it out and buy on-​line. It is waay more efficient.
They say that they sell a particular item but in actuality, the item is sold by and shipped by another company, (
). Don’t waste your time, deal directly.
Phone system is ridiculous and designed to discourage and not engage customers.
If you absolutely have to deal with these people and others for this matter, this is what I do:
Teach them how to do their job by calling first;
I ask about the product and tell them to «lay hands» on it.
Verify the model number, color etc.
I have them verify the price, scan and report
Place it on hold in my name, Get their name
This cuts down on a lot of wasted time due to laziness and ineffective customer service. You don’t want to spend any more time in this store than you have to.

These people are idiots. It’s amazing how these chain stores can stay in business. If I would video them I would hope they would all be fired. Please take pride in your stores and don’t let Neanderthals run the place… disgusting. I will go to the Apple Store just not to give my business to you.

So I wanted to write this quick review before I left the place. I went in asking if they had a copy of the game Destiny on ghost edition for xbox one. I was going to gift it to someone and confirmed they had it when they opened via telephone. Great, I arrive at 2:30 and asked and an employee starts to help me look for it and ask around. He promptly says «I’ll be back in two seconds». 40 minutes later I had see him pass by me twice, pretending to not notice me, glance over from the other side to see if I was still here, you know the drill. Other employees were nice enough to ask if I need anything and informed them someone was helping me. Great. I didn’t see him again when I went to look for him or ask about him. ¹⁰⁄₁₀ what a cunt

I will never set foot in this store again the customer service is a total let down. I was at the Buford store on Monday and was quoted $ 129.00 for a high end blender after doing a bit of research decided to come to this store to purchase it or so I thought.
After speaking to the sales person and the manger THEY WERE NOT WILLING TO HONOR THE QUOTE. After explaining that it made no sense to have me drive 17 miles to the other store Elizabeth (manager) would not budge and the General Manager George was on a conference call I left furious. After getting on the phone with corporate found they were willing to match the price but will be buying this product elsewhere.
Thanks Best Buy I wish you well, you have pissed me off and wasted my time the next purchase I am in need of you will be last on my list if considered at all.

Horrible customer service. The general manager does not return complaining customers phonecalls, managers hide in the back to avoid you, sales associates lie and misrepresent facts. This best buy is a real mess. Stay away. No wonder they’re going out of business.

This is the Best Buy closest to my house, and have been a loyal customer for years now… With the times changing, I’ll keep that thought in the back of my head…
First of all– this place has gotten more renovations than Heidi Montag– every time I go in this place, it looks different. I will admit though, Dishwashers, TV’s, and computers have generally stayed in the same area…
The security staff up staff are usually the only people to greet you. After that, it’s every man for themself. On that note– my last visit, I had a gentleman named Napoleon come up to my sister and I and he was very helpful and friendly. Of all the blue shirts in the store, he was the only one to greet us– for that I am grateful he did so.
They used to have a ton of items in stock– but it almost reminds me of LNT before its demise– they load up on a ton of crap that nobody either really needs or they realize its just CRAP…
Another thing is that a lot of items seem to be out of place– for instance I was buying a new phone set for the house (I knew what I wanted thanks to online research), and I saw the item (it was an ATT), but it was with a Panasonic
tag. Can get very confusing, especially if you aren’t sober.
This place always has cars in the parking lot, and sometimes I even wonder why– but at least they do carry some items…