On The Border Mexican Grill & Cantina

Don’t bother! Quite possibly the worst food I’ve ever had! How does this chain stay in business? I travel and eat out a lot and normally stay away from chains. However, due to a late flight and limited options near my hotel, I caved and went here for take out. I would have done better stopping at a convenience store for bagged snack foods. If I had dined in, I would have left the food there untouched. Save your money and your time. I’d give it zero stars if that were an option.

Meh. We came in for some dinner and to wait out some traffic. This place is a chain and not all that impressive. The décor is generic and so is the food. There really isn’t anything here to pull you in and nothing to make you eager to come back. The food was ok, the place was clean and our server was very nice. I can’t say anything negative but nothing positive either. It’s meh.

Food is always fresh and the service is always on point. Really enjoy coming here when I visit Atlanta.

First off let me start by saying that this review is more about the service then the food. For the food I would only give 2 stars because the last 2 times I have been there the beans and rice have been cold and the chicken flautas have been cooked to death. The service on the other hand has been impeccable. We have had Rock as our waiter both times and he is a wonderful waiter. He is very engaging and personable plus he goes above and beyond to make sure your dinning experience is good. The Manager comes out and checks to make sure everything is good as well. The staff at this restaurant is awesome and they make it a pleasant dinning experience. If you go here during the lunch hour ask for Rock, he is the best.

Food was gross. «Assistant» told me I couldnt order cheese dip from him cause he wasnt our waiter, so I waited 10 min till our waitress came back. Waitress was nice but overworked. Tables were sloppy all around us though they were slow while we were there. Too much food per plate and low food quality. Décor is predictable and boring.
Food was just gross all around.

Went for lunch today and the service was not great at all, nor was the food. Found hair right on top of my chz enchiladas that was not in the sour cream sauce that I asked for. Then my bosses food was wrong as well because he wanted his black beans on side. Dish came out and his enchiladas was soaking in black beans. Kinda a slap in the face since I talked him into going there. We didn’t have time to have the dishes remade due to the type of work we are in. I continued eating the food with the hair in it. They did take 8 dollars off the bill which the meal probably should have been taken care of since they messed it all up. Did taste alright. Did come out in a the right amount of time and it seemed that the team work was in order as well. I try to be honest with Unilocal reviews since I was formerly a foh mgn but this customer is not happy with the service. Probably give you guys another try on another day.

Horrible service. What kind of a Mexican restaurant runs out of rice??? Substituted with French fries but served us literally ten fries each. In addition the food took over fourty mins to arrive. Furthermore one of the orders was completely wrong and took over 15 mins to bring the right order. Did not even try to reconcile with anything on the house. No courtesy, horrible service and lackluster food.

Awful. Red hot plate. Luke warm black beans, luke warm burrito, rice like pieces of rubber.
I’m staying in the hotel next door for 2 weeks they lost a chance for a regular customer.

In all honesty the only reason I or we come here is that it is close to work and «Happy hour specials».
The food is hit or miss at times, the service is so inconsistent it varies from one person to the next and food can take forever (at times) to leave the kitchen.
Recent scenario–
Family was passing through and the only way to catch me was on their way out we were to meet here before the evening shift.
Let me start by saying our sister, her husband and niece were in town from Michigan via Florida and are Super Laid Back and Casual.
When Traci asks the server that we had to Flag down «Why the soup that she and her husband had were not the same» (missing avocado and tortilla strips). My head was put into hands not only could it be explained he did nothing to correct it. I was so embarrassed I could only shake my head and apologize to everyone.
We had just a bit over an hour to socialize and food took FOREVER to come out. Immediately guacamole and cheese dip were ordered to get us started and let our server (he) know «time was a serious issue».
Orders were placed simple combos nothing special outside of cilantro for me.
42 minutes later was asking where our food was and that I had to leave. When the food did arrive I did not get to eat my meal for the day it had to be thrown in a box with apologies to Traci, James and my niece Ms. H. The food to go was not able to eaten there for thrown out this equals money wasted.
**Two visits ago and I am not joking it took 10 minutes to get a draft beer I had to actually get up go to the bar and ask for it again.

They used to be decent for a chain but the railing on the patio was falling apart (metal poles falling out), fajitas no longer have the same sauce options nor veggie options (just peppers and onions) and despite advertising fresh tortillas, I was served store bought.

I guess my taste has evolved over the years because I used to LOVE On The Border. Growing up it was one of the «hot spots» for my high school crew. I hadn’t been since college and although the yellow cheese dip is still solid, everything else is pretty below par.
They have a lovely patio that we were able to enjoy the weather on, which I very much appreciated. There are a few TVs scattered about the patio for your sports viewing pleasure. Service was quite slow; not sure if they just didn’t have enough servers assigned to the patio, as the interior was completely empty, and our server seemed a bit frazzled.
You get complimentary chips and salsa, and I do enjoy their salsa. I really could just take home a jar of it. It’s on the spicy side which I appreciate. I tried the shrimp fajitas and it was overcooked and a bit under seasoned. It was fine and edible, just nothing that I would write home about. It comes with rice and beans, neither of which I had more than one bite of. My friend ordered a combo plate to taste a variety of items — taco, enchilada, tamale, etc, and didn’t seem super excited about any of them. I didn’t have an alcoholic beverage, but from what I recall, they are fairly sugary but average.
I’d say, go if you want the yellow cheese dip as an app, or pick it up to go. My favorite is it with tortillas instead of chips! Also yummy if you mix the salsa in with the cheese dip. But otherwise I wouldn’t go for a meal here.

I’m really not impressed with this place despite their success. I kept seeing these restaurants around Atlanta and was finally willing to try one out. I don’t know if it’s just this location, but their fajitas were pretty bland. Their portions are also really small or maybe I’m just greedy. Doubt it though because every time I’ve ever ordered fajitas (which is pretty common) I get something that is too much for even two people to share. The dinner portion here will barely make 4, and that’s also stuffing it with all the extras. They also nickel and dime you on things you’d pretty much consider included in the order. Oh, and they clearly don’t care about special requests either. My dining buddy ordered the onions to be thoroughly cooked (actually specified the dark carmel color), and they weren’t as you can see. Plus, I asked for a frozen skinny margarita which couldn’t be done because apparently they don’t own a blender or are not willing to blend it. I’m sorry, but every bar should have a blender, so what’s the problem? Not being a jerk. It’s an honest question for a not so special request. Just saying.

Drove 45 min to Pappadeaux expected to wait on Mother’s Day but wifey couldn’t endure the 2 hour wait (headache) so trusty Unilocal led us here. I’m from Texas and KNOW Mexican food and having not been here in several years we were both anticipating the pleasant experience we were used to at OTB!
However that didn’t happen. There was no wait at the bar and at the time we arrived there was only 1 other person sitting. Being that this is one of busiest days in the restaurant industry u would expect proper staffing bout there was only 1 bartender and he was completely overwhelmed! He seemed like the manager type as he appeared to know what he was doing but definitely lacked execution. It took too long to place an order cuz he was fixing drinks probably for the entire building then the food ordered appetizers which came out with the meal not before and was not given condiments or utensils. Entrée was hot sides were cold had to ask for plates and was give side plates before I had basically raise my voice and say GRANDE. I wish I would have read these reviews cuz I can definitely identify with the accuracy. My wife was surprisingly patient which kept me from becoming irate but I was still EXTREMELY DISAPPOINTED that I was not able to provide her with a decent Mother’s Day dining experience. Normally I’m not one to really complain but when the service is horrible I can’t help but respond accordingly. I don’t know if OTB has new owners or whatever but this location is not representing the brand well at all. I wouldn’t even go back for a free meal… sorry it just sucked!

This place seems like it has a total management vacuum.
1) The greeter had no clue what was going on. She seemed like she had escaped from a mental home and was on drugs. She was so slow. At one point a waitress got frustrated and started seating people herself because she couldn’t be bothered to wait for the hostess.
2) Our waiter was also so slow. We ordered queso. We asked for some chips with the queso. Took him 15 minutes after the queso to bring the chips.
3) My mum told them she is vegetarian and wanted a vegetarian cheese enchilada. It arrived with beef chili on it.
4) The food is also pretty second rate but I was expecting that.

As I sit here waiting for my meal… I wonder if I can just leave. When we entered, there was no host and we waited several minutes before a lady came and picked up a dirty rag from a table before asking us «how many.» With dirty rag in hand, she sat us at a table and immediately asked what we wanted to drink… without even touching a menu yet. About 7 minutes later, someone came and basically dumped chips and salsa at our table. About 10 minutes after that, a waiter noticed we hadn’t had anyone come by our table. After he took our order, I guess he forgot and a few minutes later asked us for our orders again?! And also. the queso is supposed to have tomatoes and onions… and it doesn’t! Wish me luck with the main course!

I puked a little in my mouth. Enough said? I suggest avoiding, I don’t look forward to tomorrow. Everything is pre-​made heated dog food.

First we sat for 15 minutes with no one acknowledging us. Then the «chip person» delivered chips and salsa and apologized for the wait. Another 10 minutes of sitting, my husband got one of the server’s attention that no one had been to our table. That server came back and took our entire order (drinks, appetizer and entrees). 15 minutes go by and no drinks or even a glimpse of the waiter in our area. We have never left a restaurant before but tonight we did.

The place wasn’t too crowded when we got there. So, we didn’t have to wait for a table.
The menus were dirty/​nasty/​grungy. Almost didn’t want to touch them, it was gross. Do they not wipe them off?
Food was fine, but it took forever for us to get it. Meanwhile, others that came in after us were getting their food sooner.
Took forever to get the check too.
The waiter was nice enough, but the service really wasn’t all that good. Not sure if he was spread too thin or what.
I used to like this place, but I don’t think I’ll be back.

This place is pretty okay. The prices are a bit much with some of the items and its portion size, but not so bad overall. I remember getting really full with the chips and dip they provide. The food was pretty good, nothing too wowing or superb.
The service was average if you combine the three visits together. I remember the first time visiting this place… It was an overall positive experience with really friendly service, but there was some confusion about something my coworker and I ordered (a unlimited plate of something). The manager had to come over to try to explain it, but it wasn’t that much of a big deal or fuss.
I can’t remember my experience here the second time, but I think it was fairly average. I remember I really enjoyed my meal, but I can’t recall what exactly it was. lol.
As for the third time here, I can clearly remember one gal with a very unfriendly look on her face. Granted I wasn’t here the whole time to observe her. I only caught a glimpse of whatever made her unhappy – which the look stayed with her throughout the evening. I guess it could be the noise level since most of my coworkers gathered here to send one of our own away. Still, as an employee of the food industry, one should know that not all groups are going to be the same (quiet, clean, quick to order, etc.)

If you’ve read any of my other reviews you know that I detest being cold. Oh, dear Lord, does OTB know how to lose my business. I asked, then I pleaded for the air conditioner to be cut off. This was on one of our recent 20 degree days. I was fully dressed with a coat, my BF’s coat and my car blanket (I keep a blanket in the car at all times) and it was still unbearable. I was starving though and hope springs eternal so I just knew at some point it would warm up in there. Every other diner within earshot was complaining. I was repeatedly told «I’ll see what I can do».
The food may have started out great but there was a fan blasting cold air down on me so it was cold within a minute of receiving. I shoved cold food in my mouth as quickly as possible and got the hell out of there.
My BF likes this place so I can’t even say I won’t be back but I will fight to go elsewhere. This is the reason we stopped going to Azul Agave. Please make it comfortable for your paying guests!