Paul Davis Restoration & Remodeling

I had Paul Davis Restoration replace my roof after hail damage. The replacement was through my insurance company. I paid an upgrade fee to get the better Architectural shingles installed.
My roof leaked immediately after the next rain. I called them back out to fix the problem. They came out 2 times to fix the problem and finally told me that the problem is the flashing and they could not do any thing. I expected that when my roof was replaced under insurance due to hail damage, that any problems would be resolved. They informed me that I needed to replace my windows. My roof did not leak before they came replaced it, it just had hail damage. Now my roof leaks where it meets the wall every time we have heavy rain.
I recently noticed stains on my ceiling in numerous spots no where near the original leaks when we have light rain. I called Paul Davis Restoration to try to get them to come look at it. They would not call me back. I called them a second time and they informed me that because it was not an Insurance job, they could not help me. I asked that they at least come and tell me why their installation was leaking. I was informed that because it was outside their 1 year warranty, they would not send someone out. I spoke with my insurance agent, and she recommended that I find out the manufacturer of the shingles and get them to look at it. So I called Paul Davis Restoration again and asked about the manufacturer of the shingles installed on my roof. They told me at this point that my file was in the archives and they would have someone call me back. After not hearing from them, once again, I called again. I asked to speak with a Manager. The Office Manager got on the phone and told me that I would have to wait ANOTHER 48 hours to find out the manufacturer of my shingles. I then asked to speak with the General Manager, since I own Majestic Plumbing & Electric, I understand that sometimes you have to go up the chain of command to get a problem resolved. At this point, the Office Manager proceeded to get belligerent and rude with me. She told me that the General Manager was unavailable and could not speak with me. I asked when he would be unavailable. She said he would call me back the next morning. I had already informed her of my dilemma. I then informed her at this point, that I expected a phone call or else I would be writing a review online. She then got even more hostile with me. It has now been almost 3 weeks and I have not heard from them. So I am now writing this review. The Customer Service of Paul Davis Restoration has been abysmal. I just want my roof to stop leaking. I now have to take more time away from my own business and meet with other contractors to try and get my problem resolved.

Terrible. Weeks later, still getting a restoration bills for no reason. Scammers. Dont use these guys.