Benefit Brow Bar at Ulta

I am an avid brow waxer & visit ulta at least twice per month {every 2 weeks} I used to see Amber but she recently went to another salon so I’ve been switching between Brandy & CeCe for the past few months. I have been giong to the brow bar for over 2 years & have had mostly pleasant experiences & been happy with my brows. My most recent vist was terrible.
I was 15 minutes late for my appointment due to leaving work late & traffic {no excuse, I know!} I am normally on time for my brow appointments so this was not my norm. When I walked in, I apologized for being so late. For the record, I would have been completely fine with rescheduling or waiting until they finished with someone else, etc. I was late & I am ok with that. I am not at all ok with the way I was treated due to being late.
CeCe was very short with me & waxed my brows very abruptly. She did not speak to me at all {I’m a frequent customer & we always chat} She yanked the strips off & did not even get the stray hairs. When she handed me the mirror after she finished, I asked if she could clean up the strays that were left & she said «You said you didn’t want them any thinner, so…»
It normally takes 15 – 20 minutes for them to do my brows. From start to finish it was 7 minutes. After she finsihed, I said «If you needed me to reschedule because I was late, you should have just told me» she said, «Well, you got them waxed didn’t you?»
This is the worst I have ever been treated, especially a place that I am regular customer. I am a platinum member at ulta & spent $ 1100 last year alone at their store on brows, etc. I don’t expect special treatment, but I do expect to be treated respectfully.
I have referred at least 8 people to the brow bar & have recently sent them to another salon due to my bad experience. In one appointment, my loyalty to the brow bar was completely ruined. I switched to another salon the very next day & will not be back.
I’m extremely disappointed & hope that they will re-​evaluate how they handle late arrivals & things of that nature in the future.