Dunn Tire – Amherst

Just an update to the fiasco that was my Dunn experience — after I got home that day, I noticed that my entire alignment was off on my car (and I had just had it aligned the Monday before the new tires were put on). So I called and left a voice mail for the District Manager, Rob who quickly returned my call.
He listened to what I had to say, was empathetic toward my plight and was on my side in terms of the service that I had received. He was committed to fixing everything. He sent over an assistant to pick up my car and my car was taken back to Dunn and looked at.
The car was gone for the better part of the day (and I had to take a day off of work) but when it was returned, everything had been checked out on my vehicle and the car had been aligned. They really did go above and beyond to make right with their service and for that I am grateful,
I had been told that I was also going to get a gift certificate to Dunn for my inconvenience but I am yet to receive that. However, my new tires are good (perfect timing with the snow) and Rob and his crew treated me respectfully and as though they actually wanted me as a customer.

Update: I received a call from Nate at corporate. He expressed to me a sincere regret for how things played out and for the fact that my contact message slipped through the cracks at corporate. He also explained that their website does not have an inventory tracking system and that unfortunately they just hadn’t updated the site as they thought they could get more right away. These (Sailun) are very popular tires in Europe and they sold out of the huge batch they had already ordered in advance as a result of their wholesale division. I am being refunded the difference in full and they plan on updating the site as soon as possible. All of my interactions with every level of employee has been positive. I work in sales management and training. Customer service, to me, is an indicator of what makes or breaks a company and its success. Dunn Tire has done what I think is the right thing by sincerely apologizing and refunding the difference. For this reason, I am updating this review to 4*. I will leave my original post below, but before you read it, understand that it is not accurate to the situation nor is it an accurate reflection of this company and how much it values its customers satisfaction. They do value you, they want you to be happy, they carry a quality product and service and, as I stated above and in the original post, I was always treated very well. Thanks for doing the right thing guys, you really did save me as a customer and from this point forward, I would recommend your company to both friends and family. I am now, very much, a happy customer.
Original post-​not an accurate reflection of the situation, just an unfortunate occurance which was fixed by them in the best possible way:
They advertise Sailun on their website. 245/​40R18 winters at $ 100/​Tire. Come to find out that they not only don’t carry them but can’t order them. I sent a complaint in to their corporate offices, no answer after 3 weeks. The next Tire I could buy cost $ 50/​Tire more. And the corporate offices never called me back or responded via email. The staff is friendly, which is the only redeeming aspect of the whole thing. They haven’t changed their website after 3 weeks either. What a sham. I can’t believe corporate doesn’t care enough about their customers to return an email. I will endeavor to inform as many as possible to do business elsewhere.

My best advice… don’t take your car there! They are dishonest. My 24 year old daughter went here when she had a problem with her tire. They told her she needed a new tire which we expected them to say. They sold her a new tire which was on the expensive side compared to other tire dealers.
The part we were very upset about was that they told her that her battery needed replacing immediately. The battery was fairly new so she told them not to replace it. They quoted her a ridiculous price for it and she hadn’t had any battery problems whatsoever.
When she got home and went to start her car a little while later, the battery was dead which leads us to believe that they caused it.
Prior to this incident, I had taken my car to them in the past for nails in a tire, etc. Each time they told me the tire could not be repaired which I find hard to believe. I know that nail holes can be repaired in a lot of situations.
There are more honest establishments out there that I will give my money to.

Dishonest service. Will never return. Before you buy tires from them, make sure you compare it to other sites like
. When I went to them, I asked if they can recommend an all-​season tire, so they recommended the Bridgestone Potenza RE760. Not knowing anything about tires or cars, I believed them and bought the tires because I was in a hurry and couldn’t go carless for more than a day due to my schedule (note to self never to do this again). However, when I did more research at home, I realized that the tires they recommended were SUMMER and NOT all-​season tires. I called and complained. They said they can swap the current tires with something else (due to their wonderful «30 day guarantee exchange» deal). I asked for the Michelin Primacy MXV4. The guy quoted me 287 per tire — WHAT? On their website it was listed for 200.98 per tire. He did not respond or even addressed the discrepancy… just said oh yes 200.98. Then he tells me that they need to special order the tire because they don’t have it in their warehouse. So, he calls the manufacturer then tells me that the tire is BACKORDERED for an unknown length of time. Seriously Dunn? Do you think customers fall for that BS? Then, that’s when I lost it. Long story short, I eventually got the tires for the price advertised on their website in 2 days — I guess they weren’t backordered after all. Really, why do people have to lie? Don’t they know that unsatisfied customers can write bad reviews about them, which could ultimately affect their business? For people wanting to get the best deal on tires, buy them online and have them shipped to a local mechanic — will save you a couple of hundred $$. I wish I knew that earlier before I went to these folks. Don’t be duped!

On Sunday, May 16, 2010, I was vsiting the Buffalo, NY area and discovered I had a flat tire 60 minutes prior to me delivering a sermon at a local church. I took my vehicle to this location and when they opened, they immediately fixed the tire. When I attempted to pay, the manager on duty told me don’t worry about it, because of the work I do and my desire to help other people.

Prices are ok. Went in on a Saturday afternoon and decided to wait. Took around 2 hours. I am sure there are better times to go. Call and I’m sure they will let you in on the best times.