Chase Bank

I had the worst experience at this chase location today. I had gone in for some help on getting my wife a credit card and the banker didn’t know what she was doing and had completely different information for me than the previous banker that helped me. One banker a week ago had helped me with my credit card and had information for me about the credit card process and the lady today told me something completely different and made me feel stupid for repeating what I was told by the previous banker. I made a comment at the end about my dissatisfaction with her service implying that the other Banker was very helpful and she had the nerve to tell me to wait for him then instead of trying to help me out herself! I thought she was an employee at chase bank and was trained to be polite and helpful but I guess I was wrong because she definitely did not want to help me and pretty much told me to beat it. I wish I could have just gotten some good help today from someone that was patient and helpful to customers…

They take their sweet ass time. Make an appointment so you don’t waste your life waiting for them to do simple tasks.

Would not take a cash payment on my chase bank credit card without an ID. Since when do you need an ID to make a cash payment on anything!

Slowest bank ever! They usually never have more than 2 tellers working. If they do, the third one will usually leave despite a big line. The bankers are not helpful.

by far, worst chase I’ve ever been in. there was trash everywhere, counters and carpet very dirty, staff was not helpful (was not greeted or asked any questions of the nature of my visit) two stars because I got what I needed done. but compared to other chase’ I’ve visted, very low grade

This branch is bad! Customer service is bad, The tellers are not friendly at all, almost rude!

I’m currently in line for a teller. There’s 7 people behind me and I’ve been waiting for 15 minutes.
They only have two tellers open!
I feel bad for the senior citizens in line behind me.
I’m baffled. I will not be returning to this location.

Awful. SERIOUSLY. ONLY 1 TELLER. 9TH PERSON IN LINE. and only 1 person working at this hour. This season. dont u expect more customer coming in this holiday season?

This place is horrible. Signed in to open up an account waited half an hour. No one came up.

I haven’t had any big issues here. The pin number to enter the safe deposit box is kind of odd, but better than the manual sign in method with the card. I’ve also had debit cards reprinted here without issue.
The wait time tends to be long because they’re always understaffed (especially Friday and Saturday). When I do see a banker they’re usually friendly and always professional with me. They also do notary services for non-​bank documents which is a timesaver.
They only have one office because it’s a small branch. Most of the work is done by tellers and a few bankers. The bankers’ desks are never completely occupied, nor are the teller booths. The small size isn’t so much an issue as the lack of employees present.
I’m a veteran so my box is free. No complaint there. Overall I’d say the location itself isn’t the best but it is run decently. I’ve never been rushed out by a banker or a teller, even in peak traffic. I only go inside to withdraw money for previously mentioned safety issues. I never use non-​enclosed ATMs anyway.
If you have an investment or account issue you’ll spend most of the day here. But you will get what you need done.

Went in today to find specific quarters (they’re not even the rare kind) for a school extra credit and the lazy teller refused to open up the rolls. I talked to a classmate and said when he went to his bank (CitiBank), they were very welcoming and were more than willing to help him. I dont want to call the teller out and expose her name on here because her action is a reflection of the company and not just hers.
And to be honest, nobody really goes to a teller anymore for help nowadays so why couldn’t she devote a little bit of her time for customer service? When I walked in the bank, there were no one in line AT ALL. And the two tellers were just standing in the booth talking about their life stories. Like so many new generation customers, I very rarely go in my bank and when I do come in, I expect to be served. So to the lazy teller, maybe you should work as a graveyard security guard so you don’t have to help any customer your entire shift? End of rant.

I think chase needs to have a better procedure for guests who just want to go to the safety deposit box. It’s ridiculous to make them wait as if they need a banker when they dont want to talk to anyone. I never have to wait when i go to bank of america. Chase needs to utilize the fingerprint method, would free up a lot of foot traffic! Waiting over 1hr for someone to take you to your box is unheard of

They don’t have the machines to make you a card in store. They have to mail it for you…

Terrible waiting time after waiting to be helped for an hour finally got to a banker ! I’ve been with chase for few years now but never walked into a branch like this! Not sure if it’s poor training or management or both. but after this experience i will reconsider banking with chase untill they get their things together!

Great service from Patricia. She’s so accommodating and very pleasant. Unlike the branch along Lincoln and Harbor. Really bad customer service from the personal banker up to the manager.

I came here to open a checking account and Juan gave me the best service! I was very impressed and definitely coming back to him for all of my banking needs. He took care of transferring the funds from my liquid account into a new checking account. He went over everything and even gave me an atm/​debit card already printed with my whole name on it.

I used to work near this Chase branch and since I am a Chase avid customer, I can say that I am here all the time.
I mostly do my financial transactions here from check and cash deposits to ATM withdrawals.
I agree that the ATM machines are positioned in a not-​so-​typical-​position, it’s very scary especially when strange people are around. However, I don’t see that as the bank’s fault. I think that it’s the person’s responsibility to guard him/​herself from whatever or whoever. People really tend to blame it to the management (or to the government) their misfortunes or their troubles when they, the people, should be more responsible of their own actions. They never grew up.
The staffs are really doing their best in accommodating all the customers. I believe this is one of the busiest chase branches I’ve been, especially that it’s small, near the shopping center, and the staffs are limited (from what I’ve seen).
The parking is plenty, the line tends to get long, particularly early afternoon, but it moves quickly.
Overall, I am always satisfied doing my financial transactions here.

I love that you can now come in and request a new card because your used and abused your current one and is about to fall apart and there is no fee!!!
In and out in under 5 minutes tops with a new debit card.
Good Job Chase!!!

A lady was attacked here while using this branch’s ridiculously-​placed ATM, which is right near the busy intersection that always sees a lot of pedestrian traffic. Your back is right to the sidewalk with nothing between you and cars or people passing by, and you can’t see who is behind you.
The attack happened during broad daylight, 4:15 pm on 12÷18÷12, and the attacker was a well-​dressed woman asking people for money. Panhandling happens a lot in parking lots in this area… I’m often asked for bus fare or gas or food money. And not to say there aren’t people who really do need some change for the bus, but unfortunately there are weird people around in this area, be careful. Chase needs to move the ATMs or place a security guard beside them during busy hours on this street. I drove by today and didn’t see a guard, which was surprising to say the least. Please don’t go alone, protect yourself.
That said, I have always received exceptionally fast and friendly service from the employees at this bank.

Chase is a nice big money center bank… but i hope they can improve the parking lot of this old branch they inherited from Home Savings/​Great Western/​Washington Mutual!