Mako Overhead Door

On a Friday evening around 8PM, I heard a loud bang in my garage. When I went to check it out — sure enough, the spring had busted. I called Mako and the representative said they could be out first thing Saturday morning to fix it. True to their word, Mike the owner and one of his employees punctually arrived at our agreed upon time and hastily got to work. In no time they had the old parts removed and new components installed. There was no mess left behind; they took all of the old pieces with them. Great, timely service at a good price.

Couldn’t get garage to close. They sent over a guy within about 45 min. Told me my motors was going out and made a half turn on the garage door motor to get most power out of it. They were here less then 3 min. $ 89.00 service fee charge. I get the charge but really $ 89.00. Could have charged me half, knowing that I will need a new garage door soon. Guess they won’t get my business.

Wow. Didn’t show up and didn’t care. I called at 6:30am because I couldn’t get my car out of the garage. Told someone would be at my house between 12−2pm. I missed going to my son’s school event because I was at home waiting for repair.
At 2pm I called to find out where he was, I was told his appointment before mine was more complicated than expected, but he was in Newport Beach and would be at my house in an hour. (Doesn’t explain why I wasn’t given a call at 1:00 when he knew his appointment was running late)
I called at 4:15 when no call or no repairman. The «gentleman» said his guy was in Fountain Valley and it would be 45 more minutes. No apology no explanation.
I said cancel him I’m going with someone else, he said «OK» and hung up.
Must be nice to not need customers or good reviews.
I’m a very loyal consumer, I always try to go with small owner-​run businesses. I called Mako because they repaired my door the last time and left their sticker on the motor. (Now I’m suspicious of the work they did because the springs were suppose to have a 10 year warranty)
I’m the kind of customer who will go out of my way for a good company who appreciates my business.
Mako has very unprofessional practices, unreliable and no customer service.

My friend BC referred me to Mako and I’m really glad I went with them. My garage door broke down late at night — the top portion of the garage was supported only by one bolt by a previous installer. I called Mako the next morning and they sent Randy over to fix it. He was really fast and not only fixed the problem and the wires on the side that were reversed, he lubricated and did an inspection to ensure the garage was secure. The price was fair and I will definitely use Mako again!

This company should rewrite their slogan to read «We take the bite out of the customer».
In 2008 I came across this company to replace my 24 year old overhead garage door that had worked reliably but just ceased to work. You expect these problems after 20 years. I tried to find the former company’s number but with no avail. I searched for overhead garage doors and found MAKO.
On memory I cannot remember them coming within less than 24 hours, an emergency service announced in their ads, but they showed up and replaced my garage door. Four years later I have a problem with the overhead garage’s central control to open the door. On November 19^th MAKO came out, had called them at 10:30 pm and they arrived the day later. I was not complaining as I do not expect a company to come out for repairs after hours. Then on 12/​13/​2012 the door would not open due to a cable broken. I called at 4:30 pm asking for emergency service as I was planning a 50 person party on December 16h. My housekeeper and brother noticed that the door on the left side was hanging by a thread. The owner Mike Mc Call promised service people in an hour which would be 5:30 PM,
Mike McCall branded me as a «psychotic» as I demanded that he keep to his work commitment when the time reached 5:40 pm. To show how defensive he was, he yelled at me that I was off a minute for their service people to arrive. The truth is they arrived an hour and a half late.
Folks, a company’s job tags should not lie, as written by their employees. This is what is stated on the job tag: service person left job at 6:30 pm arrived at my job at 7:00 pm and left job at 7:45, and for some reason they calculate on my job tag that they can arrive back at their shop at 8:15 pm.
Here I am left with a door that if it fell might cause injury to anyone entering from the outside. I would be sued not Mr. Mike McCall. He failed to see the danger that he was causing me by not coming earlier to repair the problem. Furthermore, why didn’t their service people check the whole overhead garage system on November 19, 2012.
I come from a family of new car dealers who have been in the business for 90 years if we failed to check the entire car for our customers we certainly would hear about it. I was willing to pay for MAKO services, but Mike McCall decided he would not charge me BUT WITH THE CONDITIONS LISTEN HERE, that he would not give me a warranty for their work and I would not write a review of their services – hence forfeiting my freedom of speech.
This is like saying folks I give slipshod service but I don’t want to hear anymore guff from you as a customer, leave me alone and I will give it to you free.
To be fair, the employees who work for Mako are very polite and seem to want to do a good job, but they are faced with a nutjob of an owner, who should well just collect money and stay out of the day to day operations of the company.

Called on Tuesday ¹²⁄₄ and setup an appointment for someone to come out and give me an estimate for repairs on Wednesday the 5^th between the hours of 10 – 12. No one showed up and no one called. I didn’t bother calling to see what happened as I will take my business elsewhere.

This is the best «emergency» repair experience I have ever had! When trying to leave for work this morning my roll-​up garage door would not open more than an inch. I called Mako @ 7am; by 8:10am the technician had arrived and by 9 am he was already done (replaced a broken spring). Install was clean, tech was nice, job was quick, response time was stellar, but most importantly it ended up costing less than half what I was concerned it might cost.

This is one of the best companies that I have ever dealt with! They are very professional and honest. My garage door went off track and it was a huge disaster. I thought we would need to replace the garage door and spend a ton of money. The owner, Mike, spoke to me and reassured me that it probably wasn’t so bad and gave me a great quote. I was prepared for the bait and switch but I didn’t get it. He sent J.R. out in an hour and he fixed it in about 35 minutes for the same price he quoted us. Outstanding! This is the best business that we have done in California!

Called at 6:30 AM Saturday morning to fix a broken torsion spring. Answered by a live friendly human and set me up with an appointment for the first AM service call. Mike showed up did an excellent job, fixed my door and replace the single spring with a dual spring system and was out in an hour. He did a safety check, cleaned up and charged me the agreed upon price. (there was a 25 dollar Unilocal coupon) (very reasonable for great and prompt service) I did all for four other estimates this morning but I’m still waiting for two. Overall, great…