Norco Delivery Services

Horrible service. I had an overnight shipment that I waited at home all day for, Norco said they came but no one was home?! Then they said they would deliver it the next day before noon. It’s 12:30 and Norco still isn’t here. Calling customer service takes about 15 minutes of waiting for someone to pick up. When I finally got someone, she put me on hold and hung up on me. I called back, luckily this time it only took 10 mins. to get through.

PLEASE TAKE A LOOK AT THE (1) POSITIVE REVIEW NORCO RECEIVED IT’S DATED AUGUST 19, 2013.
I’m required to pick a star otherwise I wouldn’t. I sent a Christmas package via Norco through my office on 12÷19÷14 with a delivery date of 12÷23÷14 by end of day. My package was referenced PERSONAL. We put 6 boxes INSIDE the LOCK-​LIP drop box for delivery on 12÷19÷14. On 12÷23÷14 in the late afternoon the recipient sent me a text saying the package hadn’t arrived yet can I check on it? The next morning we looked up the shipping label the package was never scanned in for delivery. Three wonderful women from our office called and called and hounded NORCO as to its whereabouts. It turns out the package was somehow located in their warehouse opened from the bottom both packages removed but left the cards.
Why wasn’t the package scanned in for delivery yet found in their warehouse with the contents stolen. The FACT is that once a package is put inside the drop box it can only be removed with a key. They questioned the driver he stated he found the package next to the drop box already opened with its contents removed. Let me get this straight he picks up the opened and emptied package puts it in his truck, never scans it in, never notifies a supervisor or anyone for that matter then he takes the box and stashes it in the NORCO warehouse mind you it was the only package marked PERSONAL Conclusion the driver stole the package and its contents, the package can only be removed from the box with a KEY. NEXT STEP FILE A CLAIM.
When you file a claim they have not information as to where their drop boxes are you send them letters they dance around and never respond. I was told 18 days ago that Kaycee Fink would be contacting me that very day. Today I sent a 2 page letter with 8 photographs not only to Kaycee Fink at NORCO but I copied their new owner GSO. You can’t imagine how quickly she responded. I received an email from Kaycee Fink, Vice President of Human Resourses that states and I quote;
OUR SERVICE GUIDE is located on our webpage at
under the tab Customer Care TAB on DOWNLOAD Service Guide. I bring your attention to the DECLARED VALUE statement on pages 13 and 14 stated as follows; blah, blah, blah we NORCO don’t have to do a thing and we’re not going to so kiss my ass and stop bothering me with your letters and photos.

This company is a piece of shit starting with the owner. it was a real company with honesty when it was Overnite Express. Unfortunately they sold to this jackass who inherited the company from his father, I am sure he is rolling over in his grave watching his idiot son destroy what was an excellent place to work. This moron fired everyone associated with Overnite even though they knew what they were doing and cared about the clients. He now sold to GSO because the schmucks that he hired didn’t know what they were doing and ran it into the ground. Excellent work Tom you putts.

Norco Overnight merged with GSO, and it’s first change was to provide shitty service to existing Norco customers, and then refuse to credit for late delivery. Bravo, GSO!
A bit of advice to you, GSO — when your law firm customer sends an overnight delivery to a business within the same city (BH), it expects the delivery to get there overnight — not have the delivery attempted at 6:35pm (after business hours and when offices are closed) and then delivered at 1p the following day. Then when your customer gets word that the package was delivered and calls you out on it less than a week later, you would be wise to humble yourself and issue some sort of credit — not charge full price and assert some B.S. «should have told us within 2 business days» reason to get a credit for the late delivery. Clearly you don’t want our business, you don’t deserve to get any business from Norco’s customers.
Like a cheap tattoo, GSO/​Norco is a good example of «you get what you pay for», and proof that using a lower cost courier is not always the best choice.

avoid shipping with this company, they lie and they are slow
3 days and the over-​night package is still not here yet
I wish I can give 0-​sart

Ordered an item from monoprice with shipment from Norco. After a few days, I saw on the tracking page that it was attempted to deliver. When nothing happened a few days later, I called customer service. They told that they had not received the package yet from monoprice, and insisted even when I told that the tracking page tells something totally different, and I should call monoprice. When I called monoprice, they told me after inquiring at Norco that Norco cannot find the package any more. So Norco was not only incompetent, they also did not tell me the truth. Thanks to monoprice, who will send a replacement.

My packages were scheduled to be delivered 7÷18÷14 per Norco’s website. No show. Called & complained & was promised they’d be delivered today, 7÷21÷14. Called this a.m. To be sure they were going to be delivered today. Customer service said they’d look into and call me back. At 2:30 PM they finally call me back to say they had a mechanical glitch and now I won’t be getting it till tomorrow. REALLY??? I can trust that???

AWFUL! Horrible customer service. I returned a call from Norco regarding my package delivery attempt. They couldn’t leave my shipment because they couldn’t get past the security door and required a code to deliver the package, therefor the driver left and another attempt will be made the following day. There is no code, just a door. Lady I spoke to named Michelle was very rude and informed me «Dispatch called you when the driver was there and will you actually answer the phone tomorrow for the next attempt?» Really??? The phone call/​message I got said the driver already left. Of course, she couldn’t help me with the option of me going to the facility myself to pick up the package because «it isn’t possible» They obviously don’t care about me receiving my package from my pharmacy on time even though special care was taken by the pharmacy for next day delivery to make sure my medication arrives on time. I have not received my medication on time thanks to Norco and their careless customer service.

I’m not quite sure what happened here but this has been very disappointing. I asked and paid for overnight service. The next morning I got a call from dispatch saying that the parts weren’t on the delivery truck because they couldn’t find my home. The first thing I did was double check that I put the correct address in. Yup, you guessed it, I put the address in correctly. So after I gave dispatch some directions to my house circa 1986 style («go to the cross streets, head north for ½ mile, turn right, if you see the house with the big sign on it you’ve gone too far.»), I was told that they would be on the truck for tomorrow. Nobody could give an explanation as to why the driver just left them. Dispatch told me that my house didn’t exist. I wish someone would tell the IRS that.

This company has been on time 95% of the time I’ve been with them for just over a year now (we receive a delivery EVERY day before 10a.m.). The other negative reviews I’ve read on here have a common denominator… and that’s MONOPRICE! I’ve spoken with my driver about it before and monoprice does THEIR OWN labeling and, until they label it and give it to Norco, the courier can’t deliver a package they DONT HAVE! People should do more research before going and blaming the 1^st person they see (which would be the driver whenever they do show up). Little tip for all you… get the number of Monoprice if you’re going to order something there… they’re probably (not saying Norco wont make SOME mistakes. anyone who has a job can attest to the fact that things happen) taking (or took) forever to get the package labeled and over to Norco. Great job NORCO! These negative people on here are just… uninformed.

Our office uses Norco and in the past three month of service, we have experienced constant late pick ups or forgetting to pick up packages. The customer service line or lack there of is constantly making false promises. They are uninformed and it seems like no one knows where their drivers are at any given time.

HORRIBLE!!! As someone else pointed out they deserve a zero. I have on several occasions told myself never again but the convenience of the 9pm drop boxes is so alluring. I’m going to save myself the headache of trying to use their website and just use FedEx. I will need to have shipments ready by 5pm and the cost will be more but it will help me avoid the stress of not getting my shipments out on time due to their malfunctioning website. Every time they update the website there is some glitch and the order is not processed. I’M DONE! Although I’m an avid user of Unilocal I just had never signed up. I am so irritated that I’ve signed up with Unilocal just for the purpose of posting this review.

don’t trust or use this service. they’re slow & their system is not accurate. terrible company and service.

Horrible, horrible service. Needed an overnight delivery for Saturday. It’s Tuesday and there is still no sign of the package. They are clueless as to the whereabouts of my pack and all they can say is it’s «in progress».
Seriously, If you want something sent I think you’d have better luck hurling it over a cliff hoping it catches an updraft and a seagull crashes into it headed in the general direction of your desired delivery location. I wish I could give them a negative 10

This has been my one and only experience withNorco and it was absolutely wonderful! I purchased a very expensive item from a small business and needed it sent from Santa Monica to San Francisco. It was a Sunday and I needed it by Monday before I left for my trip. I registered online, paid for the shipping, was provided a label and then the item was placed in the drop box on Colorado Street (7 days a week pick-​up). I requested one overnight delivery (approx $ 47 vs. the $ 160 Fedex was going to charge me for same day delivery) and received it the next day by noon. Yes, it was actually that simple. I’m still in disbelief especially after having read all of the reviews.
I did deduct a star however because although it did go very smoothly in the end, there was no customer service available to speak to on Sunday, so I REALLY just had to trust that it would work out.
Also, deducted a start because when I called Monday morning to find out the status the customer service rep was not helpful. She had entered in the wrong tracking number and was not surprised that it was not found (which of course could say she may experience this somewhat often?). I called back shortly after and then spoke with someone who was SUPER helpful and even called the dispatcher to call the driver so I could have a better estimate of when the package would be delivered.
I noticed all of the negative feedback was a collaboration between Norco and monoprice… not sure if that is the problem. I realize that my experience may have just been lucky, but thought I should Unilocal about it regardless.

Have received several shipments via this service and have alwyas had excellent service. Picture confirmation of delivery is great. Granted it is only about 75 miles but next day through this shipper is much less expensive than standard shipping through others.

If I could give a zero, I absolutely would. This company is completely unreliable.
I ordered a bunch of home Theatre in wall wiring for my project and had it shipped via overnight to me through Norco. I was supposed to receive my product on Tuesday. Tuesday night I called and was told they had a truck breakdown and it would be delivered on Wed, Wed night I was told it would be delivered on Thursday, And Thursday night I was told it would be delivered on Friday. Friday is here and I still don’t have my package and now Norco has told me that they don’t know where the package is. On top of that, their «state of the art tracking system» doesn’t actually tell me them where the package is, but only that it hasn’t been delivered!
I’ve had to push back my project over 5 days due to this as I won’t get it until the earliest Monday but I’m not even hopeful about that. Honestly I would have been better off shipping first class mail as that would only take 2 days from Southern Cal to Northern Cal.
DO NOT USE NORCO unless you plan 2 weeks for overnight service.