Packing Store

I am very pleased with the service I received at the packaging store in Anchorage, AK. The only reason I’m not giving 5 stars is because of the expense. Yes, the total was more than the estimated cost but the reason was partly because I had them pack up a lot of my art. Everything else I had packed myself. That said, they did a phenomenal job and all my art arrived safe and sound. They were friendly, fast and efficient and I would highly recommend their services.

Can I give this place negative stars? They are the WORST company I have ever dealt with in my entire life! They’re extremely rude, unprofessional & careless. I was given a rough estimate the first time I called. Then AFTER I agreed to their services (at the time out of state) they charged me 3 x’s the estimated quote & said it was only going up from there. I was literally in tears talking to them & it didn’t help the situation when the manager became irate with me over the phone, literally yelling at me!
I had to borrow the money to pay them or they were going to auction off my large storage unit worth of items that they now had in their warehouse. They offered to return my items to the storage unit, but would charge me dearly for it. I was STUCK! I had to pay them their now 6x’s the amount they originally quoted. They then took several more weeks to ship everything to me. That’s when things got even worse!
I received 3 large palate towers of my things wrapped with their plastic. It was so poorly packaged that 75% of my things were damaged or completely ruin. Among those were an antique wood bench, my personal artwork, computers, & many pieces of pottery, dishes, china, etc. They packed EMPTY crates I had in my storage unit & instead of putting my smaller items inside those crates, they shoved things in open spaces between chair legs & their plastic wrap. I had several fiber sculptures that they smashed & used as filler for voids, ALL ruined! One drawing I had framed was ruined, unrepairable scratches all over the metal frame & the glass had been broken & taken out completely. The drawing underneath was torn & marked.
Thousands of dollars worth of art & my personal belongings ruined! When I complained to them about all of my damaged property, they first blamed the shippers. Then I was told it was my fault because I didn’t tell them I had so much stuff in my storage unit. WHAT??? They also told me that if they had known a lot of it was MY personal artwork, they would have been more careful. REALLY???
They also shipped me someone elses very large mirror. It was packed well. & I unknowingly had to pay for it to be shipped to me & then when told them I opened the box & saw that it wasn’t even mine, they told me that I «can have it». They didn’t want me to return it to them or its rightful owners, when I told them I did not want it, its huge, its ugly, ITS NOT MINE! & that I wanted them to take care of it, they told me to just throw it away. I explained to them that I have a disability & am unable to haul this thing around, that they should take care of it!!! Its THEIR FAULT, THEIR PROBLEM! & I demanded compensation for paying for it in the first place! They laughed & told me to get someone else to throw it away for me. I continued to demand a refund for having it shipped to me, as well as compensation for ALL of my damaged items. They refused & even hung up on me.
I wrote them letters & threatened to turn them into the BBB & take them to court. Again, no response. So I DID file a report with the BBB. That night they contacted me with excuses & still NO apologies for what he put me through or for ruining any of my things. After some heated debate, we agreed to settle on what I believe was half of what I should have received. I told him his reputation would suffer because of the vile way I was treated by them & their refusal to settle with me for a more appropriate amount. He didn’t care! I through out all the ruined artwork & personal items, tried to repair the wood bench & a few other things I can’t throw away, & donated the mirror to a charity. & I never once received an apology from them!
If ANYONE wants photos of ALL the damages they caused, I’ll be happy to email them to you! I have many photos proving their terrible way of doing business that I sent to them & the BBB. & I would LOVE to show you too! [
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AVOID THE PACKAGING STORE like the plague! Satan’s little helpers! HATE HATE HATE them! They will ruin your property & charge you greatly for doing it! Not to mention, they will be rude & hateful while you wait months for them to do anything for you at all. Their store is a dump, their workers are rude & clueless, the managers are brothers I believe, both raised in the same barnyard with manners to match!

They are a moving center and shipping store. They have fedex shipping as well as gift and furniture shipping. I shipped a package to Vancouver and it was quick and easy!