McConnell Plumbing Heating & AC

I really wanted to like this business, (very friendly techs!!) but I just can’t overlook some issues I’ve had with them. Last year they installed a new water heater. The tech (I was told it was the manager) not only dropped the unit upside down in my driveway, but then went ahead and installed it, dents and all. I naïvely let it go, since everything was under warranty.
Fast forward to last week (almost a year to the week), I finally called them again for service, after noticing the wet grout and rust/​water stains around the bottom of the tank. It had obviously been occurring for quite a while. (FYI our tank is behind a barrier, I rarely look at it.) Techs came, said unit needs replaced because it is a cheap brand, and it’s under warranty, but I will have to pay the labor charges which would amount to $ 425. Are you kidding me? I’m sorry, No. Luckily my father was there, and he decided to take a look at it. As it turns out, since I have a rather small tank, the pressure release pipe gets used a lot, and was not properly crimped. so it was just spraying hot water all over the place. How did a qualified experienced technician miss that more than once? I really like the guys that came out, they were very polite and very friendly. And they didn’t put too much pressure on me. But missing something simple like that, and having a labor charge of over $ 400 is a little ridiculous. Also when I called to ask if someone could come out and just crimp that line for me, I was told it would be $ 135. My husband went out and bought a crimper at Lowes for $ 25. boom, done. Well now I need work done on my air conditioning unit, and I’m afraid I just don’t trust them enough. I wish I could say better of them.
The positives are that the service techs were nice and prompt, and that they helped me grow up and learn to ask a lot of questions and not to take shoddy work as acceptable.