JS West Propane

I have been buying from them for 3 houses for 32 years and it is not unusual to carry a $ 200 to $ 300 balance with them… I don’t mind paying the interest and they allways get paid Thousands of dollars a year from me. All of a sudden «Ruth» gets a bug up her ass and sends a guy out to one of my houses to shut the gas off without notice. When i call her she gets all snooty and want the $ 300 balance immediatley, not by mail, not by bill pay (as i usually do) but IMMEDIALTY BY CREDIT CARD. I tell her she is out of line and it will cause me to switch service to all 3 houses and she doesn’t care and threatens me because i am not ‘being respectful”. I never raised my voice, insulted her or became argumentitive… she was looking for and arguement and I didn’t give here one. what the heck! I am the one giving them money instead of any of the other 8 propane companies in the area. It seems they are one of the «good olé boy» and think they can’t be replaced.
Needless to say, as soon as i get some bids, all my tanks are getting changed out.
And BTW, the guy that came out to shut off th gas was good guy.

I have used these guys a couple of years without complaint so when I learned your supposed to get 50 free gallons for referring a friend I took advantage of it, but after I referred them it was a fight to get my credit, total run around. Then within a year they ran out of propane! I called to fill my tank and was told they could not get gas to me! This went on for weeks and weeks! They say the transports from the refinery were stopped but for some reason all the other propane companies had gas. I was lucky as I am on will call meaning I CALL when I need gas and don‘t rely on them so I had enough to make it through but I am sure it was the mismanagement of the company that caused it, my street was littered with their tanks with people being forced to get other companies before they froze to death! The next time I called for a fill I noticed they had installed some ugly wired antenna on my tank without my permission bear in mind I rent the tank, so when I called to have them remove it the fight was on and I was told it was «required» so the drivers knew when my tank was low, but as I said before I AM ON WILL CALL! I CALL WHEN I NEED A FILL. I had to threaten them with changing companies before they would remove it. Another year goes by without problems so call to verify if the 50 free gallon policy is still in effect and they say yes so I refer another friend (he asked who i used so he used them too) so after the address was given and they fill his 500 gallon tank they tell me since my buddy lived 25 miles away and his area is served by a different office I wont get my free gas! I told them where he lived prior to all of this! So after fighting with BOTH offices they agree to give me the gas, however I did not need a fill at the time. More recently I called to change out my tank to a bigger one so as I was on the phone I asked about my credit, no surprise they don‘t know what I am talking about AGAIN! So after refreshing them and going through the entire ordeal again one lady «remembers me» so again she «puts it in the system» A week later I talk to them about when they might be able to change my tank the reply is within a week, at that time again I confirm my credit on my account (the free gas) but again the reply is «what free gas?» Again I argue! So Friday they set my tank but I was at work, I had to ask a friend to come sit here because they wont do anything unless they can get in your house to light the pilot light on the furnace as though I cant do it myself. So when I get home the antenna is back! I called complaining and was told that the guy was coming the following THURSDAY to actually FILL THE TANK and that they would remove the monitor at that time, I agreed. On TUESDAY I come home and the tank has been filled! NO REMOVAL OF THE MONITOR!, NO 50 GALLON CREDIT ON MY BILL! I called immediately and I admit I was frustrated after all of the utter incompetence I have dealt with, I got «Ruth» on the phone and began to ask why the truck came on Tuesday etc etc, her reply? «Well sir our driver pretty much does what he wants and he never came into the office to pick up your paperwork» I guess I got a little loud at this point complaining and rightfully so, and at that point she hung up on me! I called back and the phone went to voice mail several times before reaching another person who said Ruth reported I was threatening her which is total bull. What kind of company has drivers that «do what they want?» I am still trying to get this monitoring device off my rented tank, and get my promised credit. Do yourself a favor and stay away from these «country boys» They clearly do not know what they are doing. I don‘t know why I keep putting up with this other to say I have been lazy because I work long hours and did not want the head ache of finding a new company.