American Freight

The customer service is a bit idiosyncratic and quirky, as the salesperson we worked with had an 80’s used car salesman approach. But, in the end, everything worked out well.
We love our sectional and ottoman. They weren’t sure if they could get both delivered together, but they under promised and over delivered. We’re very happy, overall.

Man, what a disappointing day. I am a recent college grad and have been employed in the area and found a place almost right away, so naturally the next step was to get furniture for my new place since I don’t have any furniture at all! This all started a couple weeks ago when I stopped in with my fiancé to check out some mattresses, couches, and bedroom sets. We were greeted almost immediately and the place was bustling with employees. We talked to a salesman who recommended a bed but since we weren’t moving in right away I figured I would wait a week or so when i finally had the place to purchase the furniture. I definitely wanted to come back here because of the selection and the helpful staff.
Fast forward two weeks to today, I finally moved in to my first place with my fiancé which is supposed to be an exciting day. Boy did it turn out to be the opposite. When I walked in to buy the mattress I had to wait almost 25 mins to be helped. Im a patient person so I thought no big deal, i get to the counter and the manager (nice guy) said he was a little under staffed. Which was pretty obvious. But after about 45 mins i got the mattress. Which was my first (essential) of many purchases. I told him I would be back around 6 to pick it up and he was telling me about how it was nice that I made sure to get there before 7:30 because its «annoying when customers show up to pick up their stuff after they close.» Which I completely understand! So we show up at 6, Uhaul ready to go and again theres a line at the counter but much longer and what seems like less staff. I told the same manager I was there to pick up my mattress and box spring and he said it would be just a minute. It wasn’t just a minute. 20 minutes go by and the line is the same length. 35 mins go by and the manager is running around saying he cant find his lone warehouse worker! WHAT?! They only had one guy working to get orders out!?! AND HES MISSING?! Unprofessional clue #1. Now about an hour passes and a guy comes in with a mattress and says they gave him the wrong brand and SIZE!!! How do you mess that up?! So manager again leaves more customers unattended to give this guy the right mattress alone and this took another 20 mins, unprofessional clue #2. So its 7:30 now and still haven’t found the warehouse worker, manager is loading trucks by himself while customers are trying to buy things and the only other saleswoman has been talking to a group of guys the ENTIRE TIME! Very little notice was placed on the group of around 12 of us waiting, anyone of us could have walked off with merchandise, unprofessional clue #3. Finally at 7:45 the manager gets to us and we pack up and get out and crank the heat in the Uhaul because, oh i forgot to mention, the front doors to the store were wide open THE ENTIRE HOUR AND 45 MINS WE WERE THERE. The temp outside was 20 degrees and the temp inside (of a furniture store) was, yup you guessed it, 20 degrees, unprofessional clue #4.
This experience was such a let down not only because I had thought I had found a good furniture supplier for furnishing our new apartment. But also a let down because this was supposed to be a day full of joy and excitement. Instead it was filled with patience that was stretched to its thinnest and freezing cold temperatures… inside. I have already spoken with my apartment manager as she was moving me in because they were looking at advertising for a furniture store for future tenants who would rent unfurnished apartments and obviously I told her to steer clear of this place. Which is a shame because one positive experience would have made me give her a glowing review. I am sorry this is long but take the time, it might save you a trip.

I had a bad feeling when my wife and I stopped at this shady looking place, I should have trusted my gut. Anyway, we ended up buying a bonded leather sectional, not great quality but made in the USA. So I work out a deal with the manager on the price to include tax and delivery. Fast forward to the delivery, the guy calls and tells me «you know it costs $ 120 CASH for me to deliver it». I almost lost my mind, called the manager, he denied that the deal included delivery and referred to some sign in the store. I would NEVER work a price to not include delivery. Point blank the guy is a liar and a scumbag who for unknown reasons told us he lives in a little apartment because he’s been divorced multiple times, the epitome of unprofessional. Then on top of that the sectional does not connect in the middle, the parts that are supposed to connect are shoddily put together and off by 4 inches, thus they will not connect. The short of the story is the managers here are lying scumbags who couldn’t get a job selling anything else anywhere else. If you go, you better get a cheap price to make up for their lies and Upsell delivery tactics.

I had a very good experience with this business. The customer service was great and the furniture looked like it was of good quality and was affordable. We ended up buying both a sectional and dining room set. I can’t speak to the quality of the product yet, but the employee who I worked with was very helpful. Overall, my shopping experience was very positive.

My experience at American Freight on Washtenaw Ave in Ann Arbor was wonderful (ask for Nate). First, I bought a 3pc bedroom set (chest of drawers, end table, headboard) and a 5 pc dining set. The items were in stock, so we scheduled a delivery that same day. (NOTE: I can only speak to my experience with items in stock – I have no idea about their reliability if the item isn’t in the warehouse).
The delivery team arrived between the time they had specified and they brought all of the furniture that I had purchased. They were even nice enough to attempt to put the headboard on my bed. When the headboard didn’t fit onto my bed frame, the delivery men took it back to American Freight and we called Nate to get store credit.
Nate gave us store credit equal to the cost of the headboard plus tax. I was able to go back to the store later and purchase some side tables and a lamp with the credit.
My experience at American Freight was exactly what I had hoped for. I got a lot of furniture for a good price and no hassle. If they have the item you want in stock and you purchase it in full, then I highly recommend them!

So to start this place is a DUMP.
Now that we have that out of the way. I bought a HUGE sectional here. The chase section of the sectional ended up bowing dramaticly. No big deal because it was only 6 months old and i remembered that when i bought the couch it had a warrenty. So i call to setup a return and get the run around. Ohh you need to talk to Bill, ohh Bill can’t help you Phil needs to talk to you etc etc. After 4 calls and acouple emails (per their request) i give up on them and decide to go up the chain. So I go to american freight’s website and there is NO CONTACT information for corperate just a «contact us» box (
) so i fill it out with my story and info. 2 weeks pass, nothing, So I use my super stalking skils to track down the phone number to there corperate offices (419−884−6178) and get transfered to some warrenty ladys voicemail. I leave her my information, next day I get a phone call from coperate stating they will be sending a new couch to the Ann Arbor store. Boya, i win you lose. Turns out the couch was missing a leg in the middle when they sold it to me (which is what i told them).
Anyways i wouldnt buy a stick of gum from these guys. There scum. But if you find yourself in my situtation dont give up. Use the infomation i gave out above and keep bugging them. There is hope.