Ann Arbor Optometry

horrible service. charged me for a contact consultation even though i already wear contacts. receptionist was yelling at someone on the phone. took me two and a half hours for an exam, most of the time spect waiting not knowing what was going on. lens had popped out of my frames but somehow my frames broke when they tried to get it back in. tried to pick out new frames but they pick them out for you so got nowhere. kept trying to sell things to me i didn’t want. diluted my eyes and told me it wouldn’t affect my vision and then i can’t see anything. awful experience. and i have to go back in two weeks before i can get my prescription.

I think this establishment is fine and the optometrist I had (Dr. Bodker) did her job just as well as any; although I was annoyed by the fact that she addressed me by my first name (even though I am a physician in private practice); while at the same time introducing herself as «Dr. Bodker». I find it condescending when providers do this; and it just turned me off to her for the rest of the eye examination (I always address my patients by Mr. or Ms. unless instructed otherwise). However, I am not going to retract stars for this; I’m sure she meant well.

Hmmm… I was referred here by a friend, and I started out less than impressed. We had a 9:30 appointment, so we arrived at 9:15. Turns out the office opens at 9:30, so we sat in the car for 15 minutes, watching others arrive, try the door, look at their watches and head back to their own vehicles. The door was opened a few minutes after 9:30, after a small crowd had formed. I was immediately irritated, and became more so when they handed me all the new patient paperwork I needed to fill out before we went back. The exam seemed thorough, but at 11:10, AN HOUR AND FORTY MINUTES AFTER WE ARRIVED, I had to say we had to leave to catch a flight. We got our diagnosis, and we’ll order glasses soon. I just don’t know if we’ll order them here. I really enjoyed the doctor but I feel like the others aren’t very service focused.

I’ve been coming here since I moved to Ann Arbor several years ago. Dr. Sortor is very personable, knowledgable, and helpful. I’m comfortable asking any questions or voicing concerns about what’s happening with my eyes. Just like any doctor, speak up if you have questions and/​or concerns. They will be answered truthfully and with respect. I mostly wear contacts, but sometimes wear glasses. I really like that you can stop in without an appt. to have your glasses adjusted. They have many options when it comes to contacts and glasses. It’s also nice that they are open one Saturday a month from 8:30−12. Everyone I’ve ever dealt with has been great. Keep it up!

Although I have not yet used them for eye exams or ordering glasses, I recently moved to the area and my glasses broke. After going to a nearby eye glass place and having them tell me they were unable to fix the glasses because they didn’t carry that brand of frames (and that I should go back to where I purchased them), I tried Ann Arbor Optometry. The staff were friendly and understanding, fixed my glasses while I waited, and did a good job adjusting my and my daughter’s frames.

My first appointment here went relatively smoothly. They were very helpful with my contacts my first time using them. They did mess up my insurance and overcharged me, and I was not able to get any of that money back. Just recently I needed to make an appointment very urgently and they were unhelpful and dishonest on the phone. I was told that someone had canceled and that I could have a certain appointment. I told them that was okay and I would clear it with my work and call back. When I called back they claimed that there had never been any cancellations, and there were no appointments for two weeks. One of the people I spoke with was lying, and now I have a new dentist. Very unprofessional. Also if you email them using the form on the website, expect to wait several days for a response.

Wow, it’s rare that I disagree so much with my fellow Unilocalers, but this time I do. I also feel a little bad giving a 1-​star review since neither my husband nor I had a bad experience with the doctors. But, in two years, the staff has twice forgotten to order frames/​lenses for us, billed us for ones we never received, lost my designer frames for two weeks, and when they did finally find them, one lens was cut so poorly it sticks halfway out of the frame. And they were never the least bit friendly, and never apologetic for any of the screwups. In fact, they pulled the incredibly mature tactic of, «Oh, the person who knows about that isn’t here right now, she’ll call you back» (and then she doesn’t), more than once. Seriously? The 9-​year-​old kid who always wants to rake my yard is more professional than that.

i was pleased when I went there the first time. The second time is what ticked me off. I made an appointment, and when I got there — after taking off work– they told me they no longer accept my insurance. Even though when I went on my insurance’s website, they were listed as a provider. Thanks for giving me a courtesy call. Now they won’t stop calling and harassing me to make another appointment. I’ve opted out of the phone calls and emails and still keep getting them. And I’ve changed optometrists as well.

The doctors and staff here are so thorough! My eye exam went smoothly and the optician was very patient through the pressure test when I had difficulties keeping my eyes open (for that dreaded puff of air). Overall, a great experience, and I will definitely go here for all my glasses and contacts in the future.

Our eyes have more trouble focusing as we age. It was time for me to get some «computer glasses,» also called «intermediates,» because they aid short-​range vision. (NOT for driving.)
I have astigmatism in one of my eyes, so I can’t just grab some «cheaters.» I like my new, special-​use glasses. They make it possible to keep working when my eyes start to tire, or in low-​light situations, when it is harder for my eyes to focus. They are essential when trying to read a tiny font on a computer monitor.
Dr. Curcione knew just how to tweak my regular eyeglass prescription to give me the «Ahhh…» effect as I slip these on.

I’ve been searching for a competent optometry practice with decent service for years. I’ve tried five others since moving to Ann Arbor and didn’t go back to any of them a second time. My problem is that I want my glasses to fit and have been given the impression that has been too much to ask.
The service at Ann Arbor Optometry was courteous and professional from the front desk to the exam room to the fitting desk. The doctor answered all my questions about contact lenses, which I have not worn for years, without displaying any signs of impatience, and suggested the least expensive option.
The person who fitted me for glasses chose a pair that fit well and did not try to sell me any costly add-​ons. I can’t comment on pricing since our insurance plan covered all but $ 10 of my visit and glasses.
My glasses were delivered in the promised time frame and properly fitted. They still fit and feel well after six months of daily wear.

I’ve been coming here for about four years… when I first made an appointment, they informed me to go to their website, download the forms and fill it out before arriving to reduce the wait time… talk about utilizing technology…
The staff here are very nice and friendly. I do agree with Jon M, the prices are on the higher end… and yup, VSP (insurance) does help. I continue to go back for my annual check up.

These guys are great! Dr. Sortor was easily the best, most knowledgeable, most respectful doctors I’ve ever had. Were I not moving out of the area in the near future, I’d happily go back. The prices are a little steep, but they take my insurance (VSP) so that was compensated for.

I am HARD on my eyes! I read incessantly in poor lighting and use a computer for 12+ hours a day between work, school, and home (when I am not also watching TV or gaming). I’ve been wearing corrective lenses since I was a toddler, so I’ve seen the inside of many optometrist and opthamologist offices. I thought Ann Arbor Optometry was just wonderful.
Patient forms are available on the website, and filling them out ahead of time expedited new patient check-​in. The office is nicely decorated, with a comfortable looking waiting room, but I didn’t have a real opportunity to sit down and wait as I was taken to an exam room within five minutes of walking though the door.
Dr. Christina Curcione gave me one of the most thorough and thoughtful eye exams I’ve had since moving to MI 8 years ago. I’d long suspected something was off about my prescription, and Dr. Curcione confirmed that I was being overcorrected unnecessarily. My new prescription is a marked improvement over the last one (from Pearle Vision at Briarwood). There was no upsell pressure at all. I got a copy of my eyeglass prescription without even asking for it. My contact lenses were shipped directly to my home, saving me another trip to pick them up.
I have VSP vision insurance, that coverage was painlessly applied toward my balance (an exercise that took roughly 40 minutes at the Pearle Vision). On top of everything, I was pleasantly surprised to find that my portion of the balance was much less (about $ 80 less) than I have been accustomed to paying elsewhere! I cannot overstate how pleased I am with my whole experience at Ann Arbor Optometry, and I plan on returning every year until I inevitably go blind.