AT&T

This store has always been so helpful and has great customer service. I guess I didn’t really appreciate it until I went to the new AT&T store on Ann Arbor –Saline Rd. They were horrible, all about the commission, and almost cost me over $ 700 I didn’t need to spend to upgrade to a new phone. Also, the sales woman there told me she prefers the smaller iPhone over the larger one because you can’t text while driving with the larger one. I kid you not. Anyway, I will always drive further to go to this store from now on even though the new one is right by where I work. It is like night and day.

5 stars, you ask? Well, when I compare the ease of getting all of my services set up today vs my ridiculously long attempt at getting anything from Comcast, yes 5 stars.
I went in today and was met at the door by Anthony, who quickly sat down with me to go through all of the options/​bundles. He looked at price differences for various features to make sure I was getting the best deal, was clear about what costs I would have up front (they were nominal) and what the price would be in a year when some of the promo rates dropped off. He suggested I come back in at that time to check on possibly doing a new bundle to lower costs.
In chatting during the process, I mentioned to Anthony an issue I was having with my cell phone. I was not expecting any help on this matter, but Anthony said he would get me a new sim card as sometimes this alleviated the problem I described.
When I left, I had in hand clear paperwork showing all of the costs for my new service, confirming dates for installation and was elated that I found a way to avoid having Comcast in my life.

I came into the store this morning with a shattered screen iphone and a bloody finger from answering my last call. Brad Horseman was able to get me out of the store with service on one of my old iphones in just a matter of minutes and at no cost. Unfortunately, I expect to be nickled and dimed by large companies, so it is pleasantly shocking when it doesn’t happen. When it is time for the big family upgrade I will be returning to pay back the good customer service.

I typically go to the Liberty AT&T store and didn’t realize that one existing on Washtenaw… All I needed was a sim card for my phone… when I walked in, the place was packed… every staff member was busy, but someone one of the staff members came and asked me what brought me in… I said I needed a sim card for my phone… the staff member took be to the UVerse area to be helped by the person there, was in and out of the store in less then 5 minutes!
I was really surprised at how fast the whole thing took… this location is also a lot bigger then the one on Liberty and they have a separate room to experience UVerse… I guess I found my new AT&T Store!!!

I’ve bought several phones and Blu-​tooth devices. They always give me great service!