Cabrio Properties

I highly recommend Cabrio Properties and am enjoying my apartment on Ashley St. I was in a position where I needed to find my Ann Arbor apartment from California. Sarah Ready was very helpful and provided me with very accurate pictures and details. I was very happy to find no surprises on my arrival!
The maintenance team has also been incredibly helpful and fast! No complaints!

Let me first start by saying I have lived in community style living in many other major cities. Every place always has some opportunities. It’s how the management company handles those situations that empowers you to renew or find an alternative option.
I have lived at the Huron Flats for about three months now. From the tour to signing the lease —everything here has been done well with care.
Sarah Ready has been my contact at the management company. I had a few minute issues when I moved in and she addressed every issue immediately without hesitation. That is impressive!
The maintenance team truly care about your happiness and will often follow up on request after complete to ensure you are satisfied.
The people that work here make me feel valued and appreciated. After coming from a Singh property where they did not maintain their units or show compassion for their tenants this company is truly refreshing. I have been blown away constantly by the amount of care I receive.
Honestly, I am very happy living here an having them as a property management company.
I would highly recommend this company!

As a working professional, I find it difficult to find descent housing in AA. I’m honestly not surprised about the horror stories that have come from this management company. To be fair, McKinley is just as bad but Cabrio is up there with evil landlords who will burn in H E– double hockey stick!
I had the unfortunate experience of having my apt bought out by Cabrio 3 years ago. I’ve had some time to cool off and now I live in an apt with a very reasonable landlord. They bought 1000 West Huron from a really nice independent landlord. They increased our rent 100% from $ 750 to $ 1500. I was shocked and disgusted!
Erin and Bennett said we had the distinct honor to live in luxury apts. In truth, the hardwood laminate looked hideous (think gaudy and ill-​made) and the hallways still reeked of cat urine. During construction Cabrio was so disorganized, inconsiderate and rude. Worst off, uncommunicative! NO NOTICE, NO EMAILS, nothing. I don’t really blame the construction crew (these guys aren’t the nicest but its not their job to send emails). For months, we heard lots of drilling and odd sounds at the crack of dawn. we never knew what was going on! One day our entire floors were being redone– we were trapped in our apartments. Another day, they shut off water and gas WITHOUT notice! Luckily I’m a night showerer, otherwise I would’ve had to show up at work showerless and dingy. No one sent an email or posted a sign. I get that you’re renovating but you have an obligation to inform tenants so that we can plan ahead.
My biggest complaint, like other Unilocalers, is how condescending Cabrio is over email and over the phone. They said we had the «opportunity» to earn $ 10 a month by taking care of trash and recycling every week. Wow really?! 10 bucks a month to be a «trash man». Why are we wasting our valuable time at the U of M when we could be picking up trash for 10 bucks a month?!
Every time something went wrong they would send out threatening emails and threaten to fine us into the Stone Age. First off, building relationships with your tenants and treating them like human beings will solve 90% of the complaints you might have as a landlord.
Finally, there’s the lack of follow through on renovating & routine maintenance. Whenever things were late or flat out weren’t done by management– well then there was excuse after excuse. I had 2 out of 3 owners tell me they had a «family emergency» when there was no communication or responses to emails. I was and am still disgusted by this company.
Stay away at all costs!

I’d choose 0 stars if it was an option.
I haven’t dealt with many property management companies in my life, but I do know something bad when I see it. Cabrio Properties is very disorganized. On top of that, they are dishonest.
I lived in a house on Packard Street, stored myself in their locked basement over the summer, expecting to get it when I came back. A friend offered to move it a month before I left, peaked into the inner-​basement door, saw all my belongings there, the door was locked so he couldn’t get in. Dealing with the employees at Cabrio was a nightmare, so out of the loop on everything and unhelpful. Finally when I returned to school, hoping to grab my stuff from the basement, they unlock it and said it was cleared out, that it must have been «stolen». C’mon Cabrio, the only people with the key were your people and the door was too heavy to be broken down/​showed no signs of damage. Dishonest. Any ways, all my stuff was stolen. Lots of sentimental value that will never be replaced. Despite communication with the employees, they never let me see the basement for myself. My stuff could still be there, I doubt it, but why the sketchy behavior?
I don’t understand how a company, who expects business from college kids could be so unprofessional. Landlords on college campuses should be respected, these guys, totally should NOT be.

During my last year in graduate school, I rented an apartment at 1117 W. Huron (Huron Flats) from Cabrio Properties.
I have rented in Ann Arbor for eight years and have never had such a negative experience with a landlord or rental company. During our time with them, Cabrio used every opportunity to extract money from us. We regularly received emails threatening us with excessive fines for everything from trash pick-​up to lost keys to dead batteries int eh smoke alarms. None of these fines were mentioned in our contract or at our initial signing.
It’s also clear to me that Cabrio uses tenant security deposits as a revenue source for routine maintenance – a practice explicitly forbidden by Michigan and Ann Arbor statutes. I have rented many places in Ann Arbor and have never been charged a security deposit. We took excellent care of our apartment with Cabrio and they (predictably) responded with excessive charges. They charged us $ 75 to remove a water spot inside of our cabinet, $ 65 to remove an ink spot from a linoleum floor, and $ 250 to remove an ink spot from the carpet. We also received a vague $ 100 charge for «removal of trash/​extra cleaning.» As far as I can tell, the «extra cleaning» involved wiping off some streaks from the front of a kitchen cabinet.
When I called Cabrio on the phone for clarification, their representative tried to justify their charges and fines by claiming that were were the first people to occupy their apartment since its renovation. This was a flat-​out untruth. When I called him on this misinformation, he fell back on a weak rationale that many of their tenants were first-​time renters and needed close supervision. Not exactly the kind of attitude I like hearing from someone who I’m signing a contract with.