Ross-Beakes Collision Services

Ross-​Beakes is the best repair shop ever.
Congenial, helpful and they do things exactly right.
I’ll be a customer there for life.
Also, they’re a State Farm preferred place so if you have State Farm — no having the adjusters come out to your place or any of that.

I had two estimates done, one at Ross-​Beakes and one at another well-​known body shop in AA. Ross-​Beakes’ estimate promised less time in the shop at a lower price, and when I compared the estimates side-​by-​side the price difference was all labor. I went with Ross-​Beakes and am so glad that I did! Both Ken and Josh were great to work with, very up-​front and honest, and really made me feel comfortable leaving my vehicle in their hands. Communication was great throughout the process and I don’t think it could have gone any better. When I picked up my Envoy they had cleaned the car and shined the wheels up, too. Their estimate was extremely accurate, vehicle looks like new, and I will definitely use Ross-​Beakes for any future body work and repair. Top Notch!

Josh and the crew at Ross-​Beakes are the best. They are up-​front and are very reasonably priced. Excellent rapport with customers. This is what a business should be, one of Ann Arbor’s last bastions of the old guard.

Great and fast service. Reasonable price too (nothing beats that)!!! Josh is really helpful.

Yesterday was my first experience at RB. I took my 2002 corolla in for broken door handle (inside); I paid exactly what they quoted me. No fuss, no hassle, they had it done in 30 minutes. It turns out a number of my co-​workers go there routinely for repair/​maintenance. I would call this place ahead, get a estimate, they normally require 1 day order for parts. A gem in the city.

Thank you so much for the great job you did on my 2008 Mazda 3! I hit a deer which caused quite a bit of damage. My car came back looking almost brand new, clean, and warm! I’m almost afraid to drive it because I don’t want to ruin their work.
Ross-​Beakes handled the insurance company for me and treated me so well. Everyone there was so nice and helpful. Great place and very convenient.

Ross-​Beakes, you’ve done it again! You’ve taken in one of my wounded road warriors and made it like brand new.
My Civic had just turned seven months old when someone else somewhat smushed its rear end. Fortunately, Ross-​Beakes is an «approved shop» with my insurance company, so I quickly took it in for an estimate. Only had to wait a week for the parts to come in.
Got a new rear bumper, new trunk lid, new tail light housings… and they matched the paint perfectly. It only took 3 days too!
As much as I wish I could say I haven’t been a long-​time customer, I can’t, because I have been taking my vehicles to R-​B for several years now… whenever things popped up (or popped off). Their work is super high quality – it’s lifetime guaranteed, btw – and their customer service is nothing short of excellent.

We had to have a door on our brand new 2014 Chevy Cruse replaced. A woman driving an SUV backed into the door and crushed it.
Josh and his team made a temporary fix so the passenger door could be used. They ordered the parts, installed and painted the door. They even washed and vacuumed the vehicle. The color and finish matched exactly and the car is like new again. Great workmanship and customer service. Same quality experience as twenty five years ago when I used them in another incident. A+ overall. Use them — you won’t be disappointed.

I can’t seem to part with my 11-​year old 350Z, but the plastic fascia had begun to look like it was on a car twice that age. When it came out of the shop, it looked brand-​new. They cleaned the interior and addressed items that were above and beyond my expectations. It’s refreshing to know that attention to detail and customer service is still out there!

They matched the paint perfectly on my 7-​year old, 125,000 mile car (I had to get a door, bumper, and quarter panel replaced), and when they gave it back to me they had washed it and even shined the tires! Very nice customer service too.

These guys are good as it gets. I have used them three times now, and each time my car came backing looking better than before the accident, as they fixed minor bumps and scratches without charging any extra. They are extremely customer friendly, getting me a discount rent-​a-​car rate because my insurance didn’t cover it. This last time, the repair took a week longer than expected due to blizzards in the mid-​west, which held up their parts delivery — Ken offered to pay for my rental car for all the days that delivery of the repaired vehicle was held up beyond the date they had promised it. Awesome. As I said, this is as good as it gets.

Excellent work on my car. Extremely friendly and professional service. They were so nice, I was wondering if I was truly talking to a body shop. I highly recommend them. Outstanding customer service.

Brought it here for a bumper repair and touch-​up. The work was fast, well done and Gary was a great help.

Took my car in for some bodywork on the front doors (remove some dents, reattach the inside of the door to the outside) — they gave me a very reasonable quote, had the car back to me within 2 days, and were very professional.
I will definitely use them as my repair shop in the future.

I’ve had the misfortune to need, and good fortune to find, the Ross-​Beakes auto body shop. They take the time to explain things and present all the options — there’s no «hard sell» but only good advice. Their work is great and their prices are fair — and on occasion they’ve even done something for free when I stopped by in need of a relatively minor repair. I’d trust my body to these guys if they’d work on such an old model.