TEK7 Heating & Air Conditioning

Exceptional customer service and professional skills. Highly recommend Kim and Tek7 for complex heating repairs in an emergency!

We noticed that our heat was not keeping our house warm during mid 40’s temps in November and realized we were running in AUX (emergency) heat. Both our basement and outside units are only 2 yrs old and still under warranty, plus we have a home owners warranty plan going.
Through them we were sent out two different companies to fix whatever was wrong with the heat and BOTH companies ditched us without even letting us know, but telling us they would order parts through our warranty and be back out. Can you imagine paying for pricey emergency heat all while waiting for someone to come back and complete their work who has no intention of doing so but doesn’t even tell you?! We were so mad, SO mad!
Then Kim with TEK7 was sent out. HE took the initiative to call us and come out, HE came back multiple times within a few days to figure out what the problem was when it wasn’t fixed upon his first part replacement and make it right. He was very responsive, easy to talk to, professional and timely with all of his work. He was dead on with quoting us for the fee we would incur from our home owners policy for disposal of freon only. Thanks to him we are no longer paying for the AUX heat and back to a warmer house, especially now that it’s 20′ outside.
We are definitely keeping his card in our book of trusted people for house problems.

I’ve used TEK7 and would use them again /​recommend them.
The first job involved replacing the furnace valve. The quote for parts+labor from Sears was approx. $ 800. Kim found the same part (a brand new valve) and did the work for $ 475. It only took him about 2 hours to arrive after our phone call, during business hours on a week day.
Second job involved troubleshooting an issue with the flame sensor. Kim figured out what the problem was (bad connection between the sensor wire and the computer board). $ 90 for the labor. Arrived less than an hour after our call on a Sunday.

I was referred to this company and can honestly say, he’s not very professional or convenient. Also, I purchased a AC cleaning agent from Tek7 with instructions that would clean my unit but when the problem wasn’t fixed, he claimed I needed more and mentioned to my warranty company to have someone else come out so I have to pay another deductible instead of him coming back to access the problem I still have.