Annapolis ENT

Book with Dr. Hilburn if you can. I saw him as a first time patient and my experience with him was phenomenal. I booked him based on other reviews I had read about him online and I’m happy to say that I booked with the right doctor. Very patient, knowledgeable and friendly, he took his time assessing my problem and even explaining the structure of the area of my problem and explained each possible option to resolve my issue. Sometimes it’s a little scary meeting with new doctors, not knowing how they are or if you’ll end up with a great experience, but I lucked out and I’m very pleased with how down to earth and easy going he was. When he first walked in he greeted me warmly, introduced himself and allowed me to begin explaining my reason for visiting. I appreciate his time and will stick with him for any future mishaps. I would say that the front receptionist seemed a little hasty and uninterested with little eye contact upon greeted me or explaining any first patient procedures. Who will be asking me for what, any papers (in this case a «Phreesa or something, a tablet). No smile or happy attitude but that’s okay. I’ve almost gotten used to this behavior in most places I’ve gone to unfortunately, whether it was a retail store or doctor’s office. Otherwise, the other receptionists I had to speak with for filling out forms were nice and the nurse who took my vitals was pretty nice. I can’t say much for the other doctors in the practice but overall, I would say this is a nice practice with the doctor I saw. It seemed very busy when I first came in but checking in and being seen didn’t take long at all.

I’d give them a –10 if it were possible. After 2 months of recurring sinus and throat swelling and pain, on my 3^rd visit they wanted to again try antibiotics and steroids (I had already completed 1 round of both). Dr King has no bedside manner and Dr Overstreet was insensitive and unprofessional. They did not seem to care how much pain I was in (eardrum ruptured weeks before) and did no testing to try and get to the root of the problem. I Strongly recommend seeking a different practice.

This is a review of my experience with the allergy clinic. My appointment was at 9:30 but I didn’t get seen until about 10:45. The reading material in the waiting room consisted of some magazines and the Holy Bible, but there was an adorable elderly couple talking about their ear-​wax build-​up, so I was thoroughly entertained.
The staff members in the allergy clinic were not overtly friendly but I don’t care that much. Whether or not someone goes out of their way to be nice to me is kind of irrelevant to my experience. I don’t expect someone to smile if they’re having a bad day because I don’t do that myself.
Dr. Olenic is amazing. She is thorough, knowledgeable, engaged, and really listens. My experience with her felt very personalized. I highly recommend her.
Summary: Bring something to read, take more time off work than you think you need, don’t expect people to treat you like you’re special, and go see Dr. Olenic, even if you don’t have allergies, because she’s really nice.

I have been seeing Dr. Som for more than a year. He is pleasant, competent and takes time to explain/​answer questions. I’m very pleased. I can’t recall the staff so I guess they are OK. It does take a long time to get an appointment, but this is a specialty practice.

I’m a pretty low-​maintenance person, so it takes a lot for me to write a negative review, but I think other parents should know about this place, so I wanted to share my experience.
I had to wait three weeks to get an appointment, which wasn’t unheard of, as I know it’s a specialty practice and my son was a new patient, so I’m able to overlook that. That said, I waited on hold for 22 minutes just to make the appointment. When we arrived, I had a cup of coffee in a travel mug, and the receptionist pointed at it and said, «I can’t help you until you dispose of that. We don’t allow food or drink in the office. There’s a sign.» First words out of her mouth. Way to go for customer service. I poured it out in the hallway restroom and returned. Then we proceeded to wait for TWO HOURS before being seen by the doctor. (A lot of other people were waiting just as long. I felt terrible for the young woman waiting with an infant.) Once we met the physician, I explained that my son has extreme anxiety about doctors, and asked him to make sure he explained what was going on while he was examining him. The doctor acted like he’d never met a child before. He barely looked at my son (who is 7 and very bright), and thought nothing of saying, «With a small child, we could hold them down and put a tube down their throat, but with a child his age, we’d put him to sleep and do it,» right in front of my son, who practically had a panic attack at that statement. This would be a 1-​star review, but the physician was competent (just lacking bedside manner) and prescribed antibiotics which cleared the problem up within a few days. He just seemed clueless about how to interact with children and their parents.
Ultimately, I won’t visit this practice again. There are many other doctors offices that work with efficiency and compassion.
(Oh, for a moment of humor, while we were waiting, one of the staffpeople spilled her own cup of coffee all over her seat, and there was a lot of scrambling to clean it up. It was all I could do to keep from saying, «I guess she didn’t see the sign.»)

I am very, very disappointed with the quality of my care and how I was treated, ignored, and bum-​rushed by Dr. Michael Pardo.
I’ve been suffering from chronic sinusitis for years and had surgery with a different doctor in 2010. My sinus problems recurred and after moving to Annapolis, I had several visits with Dr. Pardo.
After many rounds of treatment with steroids, antiobiotics, and nasal rinses, he said, «You’re a mess» (it wasn’t the first time he’d used that language to describe my sinus issue) and he told me the only option was surgery.
He rushed through the explanation, said talk to this one for that, the other person for that thing, and go here for the next item. It was like, bang, bam, boom — surgery for you. He never asked me if I had any questions.
Every time I saw Dr. Pardo, I felt rushed and gang banged by the whole encounter. Every time he entered the examining room, he blew in while looking at something in his hand. I was like, ‘My eyes are up here.‘
I spoke directly with him about this and said, When you walk in the room, you’re always looking at the folder and not at me. His response was, «We don’t use folders.» Wow.
I told him I felt treated by him as if I wasn’t even a person, only a collection of data on a chart. I said, I’m very concerned that you’re going to be rummaging around inside my head and you don’t even notice I’m human. No response.
Dr. Pardo listened with his arms crossed across his chest the entire time. Then he said: «Here’s your problem.» I was like, what? I’m too blunt?
He then launched into the specifics of my sinus problem and the upcoming surgery. He didn’t acknowledge he even heard a word I said.
I cancelled the surgery with Dr. Pardo and went to see Dr. Andrew Lane, head of ENT at Johns Hopkins. Dr. Lane provided another course of action to relieve my sinus congestion.
A month later, my CAT scan showed dramatic improvement and no surgery is required at this time.
Maybe there’s another doctor at the Annapolis ENT practice who understands people — patients who need help — need and want to be seen. Dr. Pardo isn’t that guy.

I was referred to this practice by my GP for a routing hearing check that is covered for free both from my insurance co. And Medicare. I anticipated learning I had more hearing loss and the recommendation for better hearing aids. This office is run like a mill, zipping patients thru the front office and a fast exam by a doctor who never introduced himself. Then I was ushered to another area for a hearing test and then out the door. The only feedback I got was specific answers to a few of my questions. No recommendations or referrals about hearing aids, no copy of the test results. I was SHOCKED when I received a bill for $ 140.00. They had misfiled to my insurance co and refused to refile. I am left with nothing but a big bill! These docs. Need to find a new office manager!

I am revising my review based on a new appt with Dr Pardo today. I will rate as soon as I return, if I return that is.

I’ve been going to this office and seeing Dr. Heacock for 5 years. I’ve undergone surgery to correct a deviated septum, and I’ve been getting regular allergy shots. I’m happy to say that the quality of the Health Care I’ve received has been exceptional. I’m basically «cured»
The Customer Service on the other hand has been terrible at best, and absolutely abysmal at worst. There really isn’t any way for me to overstate the aggravation I’ve experienced dealing with the front office. I’ve been put on hold for for literally hours at a time. 9 times out of 10, I’ve had to PHYSICALLY go into the office to make an appointment. When I can’t take the time to go the office, i borrow a half dozen cell phones and put them all on hold simultaneously. There’s no rhyme or reason which one gets answered first. I’d also estimate that my average wait time for an appointment is about 45 minutes. But i’ve waited as long as 90 minutes without so much as a «sorry we’re running behind». Like Erin F, i’ve also had to wait over an hour with a 4 day-​old. If it wasn’t for the fact that the Doctors are great, i would NEVER return.

We are very pleased with the medical staff at Annapolis ENT. We have been dealing with Dr. Heacock for sleep issues and nasal reconstruction. He is exceptional. He is compassionate, intelligent and thorough. Highly recommend! The nurses who assist in the back with the doctors are also very friendly, educated, compassionate and a great asset. Although the reception area staff have not been rude they are not overly friendly or cheerful… they just do their jobs. But, some smiles would be nice, right?

I experienced none of the problems others list on this site. I made a cold call for an appointment… no referral. I said i would wait a few weeks to see someone. Staff stated that they would speak with the docs as I had problems for several weeks. Called back with an appointment in less than a week. Staff was friendly, less than 12 minute wait time. Physician was great… actually listened to my complicated history, explained steps for diagnosis and treatment. I highly recommend!

We’ve had two experiences with Annapolis ENT. The first was when my daughter was 6 days old. I took her in to have her tongue latch corrected. We waited over an hour and a half past the time of our scheduled appointment, no excuse given. Not fun with a 6 day old!
The next, more recent experience, has been with the allergy clinic. Some of the staff is incrediably rude and condescending, to the point of me having to call back at another date and speak with a different receptionist because the one I was speaking with refused to answer my questions. They have messed up my insurance billing twice — the first time they billed properly, the second time I incurred a $ 475 bill that I had to pay up front and then wait 4 weeks to have reimbursed.
The latest experience has landed another $ 294 bill in my mailbox for services and allergy serum that was never requested by me or my physician.
We will not be returning, and will advise others to stay away as well.