Annapolis Property Services

I am not impressed with this company. I inquired about 2 of the properties they were listing and requested to have a friend view them as I am relocating from California in a couple of weeks. I was clear with them that time was of essence. It took me 3 to 4 days to finally get an appointment to see the properties. While apparently the property was still occupied and we would not have been able to see it before, it would have been great if they had all the information to share with me about the property. When I asked questions they told me inaccurate information. (i.e. the property had a sunroom but it was a greenhouse, they couldn’t tell me if the property had an attic, even during the tour! Finally we were told no attic, and actually there was. For a different property, they claimed it had pool access and there was not!).
Finally decided to put in an application for one property, and while in the middle on the application I get an e-​mail letting me know there was another application and I couldn’t apply anymore (the same day my friend finally saw the property). I decided to immediately apply for the other one we saw that day, they confirmed they received my application and inquired for more info, at no moment they told me there was another application. I was excited thinking I got the property only to find out they did take in another application and rented the place to the second person. It is then when they told me the first property I wanted was again available.
I am extremely disappointed at the way things were handled. I understand the owner has the right to choose who they would rent their property to, but in the meantime we’ve wasted valuable time and have no home to live in yet. I also think the fact they delayed things so much themselves cost us to lose the second property. I wish they had given us priority before accepting the application that was submitted after hours, we could have negotiated certain things in order not to lose the property.

Would rent again.

In trying to view rental properties in the Annapolis area, I contacted them regarding a few of their properties and tried to schedule an appointment to do a walk through. I was told 1) that if I wanted to see more than 2 properties, I would be charged a $ 50 fee and 2) if I wanted to view a property on the weekend, that also would be a $ 50 fee.
I couldn’t believe a property management company would charge a serious, potential tenant to view their available properties!!! Needless to say, I decided not to do business with them. I have no idea how they treat their homeowners or their tenants, but facing a charge simply to view a property, I wanted no further dealings with them.

We have had the pleasure of having this company as our property managers for the last two years, in a home we’ve rented in Annapolis. They have always been swift with dealing with issues, including emergency repairs to a water system in the Christmas period. Everyone we’ve dealt with in their offices has been pleasant and professional. We’ve really appreciated being able to pay our rent through automated deductions each month, rather than having to bring in a check.

We moved in to an Annapolis Property Services manged location earlier this summer. It’s a much older property that was recently gutted and renovated so we knew there might be some issues along the way since we are the first post-​reno occupants. There have been, and the team at APS gets an A+! They are quick to respond to all issues, always return calls, and respond immediately to emails. And they are always patient with a sometimes stressed out renter :)
From first meeting them while we looked at several properties to until right now, the process couldn’t have gone better. They are organized, the online management portal is fantastic (has all relevant move-​in docs, easy rent payment system, you can add work orders, etc.) and everyone is nice and courteous.
Thank you Brendan, Matt and Ashley (and everyone else behind the scenes that I don’t interact with directly) — you guys run a tight ship; it’s most appreciated.

We used Annapolis Property Services for over three years. We were very happy with them. They kept us up to date on the property and the needs of our renters. When the de-​icer on the dock went out over the winter they quickly had a new one installed. It was a pleasure working with them. Geoffrey Manifold

As tenants renting a property through Annapolis property services, we had a great experience! If any issue came up, it was promptly taken care of and the quick communication between them and the owners made our first joint renting experience wonderful!

Peter and his staff have been doing a great job for me for almost 4 years now. I rarely have to think about the property, and when I do, they’ve usually already dealt with whatever my concern was by the time I contact them.
I’ve seen at least one other review criticizing their choice of tenants. I want to say I’ve had exactly the opposite experience. Very early in my working with them, when the property had been vacant for a while, Peter called me an offered me a tenant that he recommended I pass on. He explained he wanted to give me the option since the place had been empty for a while, but that he didn’t think it was a good idea. We passed, and filled the property two weeks later with a tenant that stayed for a couple of years.
The tenants have always been happy (I’ve checked, trust but verify). I’ve been happy, and as far as I know, APS is happy with providing the service. A win-​win all the way around.

If you care for your property do NOT put it into the hands of these people. They are good at collecting the money and taking their 10% cut but when it comes to vetting the renters they seem to have a proclivity for finding reality tv i.e. «Hoarders» participants. Poor pre move-​in inspections followed up by even worse post move-​out evaluations. They seem to view their role to be renter advocate rather than landlord advocate. I’m not paying them good money to make me do their job.

We can not say enough great things about Annapolis Property Services! We own a rental house in Edgewater, Maryland and were frustrated with being landlords. We were hesitant to sign with a property management company because we own other rental properties in different markets and have had mixed results with property management companies. The minute we signed with APS our landlord frustrations were gone. They advised us that in order to get the proper renter, we needed to invest a small amount in the property. It was the last thing we wanted to hear but they had the connections to make it happen at a reasonable price and were confident they’d get the proper renter with these suggestions. Boy, were they right. We went from rent coming in late or never every month to a fully qualified renter in under a month! Additionally, whenever there was a problem at the property, they would contact us; tell us what was going on, and then what they did to take care of it. It was great! We didn’t have to make phone calls or run around getting estimates — they really did take all the stress out of owning the property. I can’t say enough good things about Peter Cook and his staff — they are honest, friendly, caring, and efficient. Every month we get an owners statement and funds deposited directly to our account — none of our other property management companies could even come close to their professionalism! Our previous experiences with property management companies led us to believe that property management companies were middlemen that simply were a screen between the tenant and landlord. No action or answers would result from the relationship. With APS, it is the exact opposite. They take care of everything. APS is simply the best property management company we have ever had the pleasure of working with. Do yourself a favor and hire them today.