Baywoods of Annapolis

VERY ANGRY about the way this place treated my Mom. Awful food. Indifferent (borderline dangerous) medical care.
She was there for a week of post-​surgical care after a knee replacement. She had been there two years before when she had the other knee replaced, and had a great experience. But the management there has changed.
Here’s the list of awfulness:
1. Food: (Mashed potatoes AND scalloped potatoes in one meal? A «reuben» sandwich made from 1 slice of meat on stale, hard bread? C’mon.)
2. Noise: They put her right next to the laundry room. They did laundry at 4 a.m., and the washing machines banged against the wall, keeping her awake. She requested they do laundry at a different time, and they did that for one day, then went back to doing it at 4 a.m.
3. They refused to stick to the plan of medications her orthopedic surgeon had prescribed. They changed medications and dosages, sometimes without even discussing it with her. When asked about it, they became defensive and said «we know better than the surgeons.»
4. Apathy: it would often take hours to get anyone to respond to her simple requests. She was there six days, and asked multiple times for hangers so she could hang her clothes in the closet instead of having to bend over each time she needed an article of clothing from her suitcase. They never gave her the hangers.
5. Worst of all, after 6 days of this misery, she had had enough and wanted to be discharged. They told her she couldn’t be discharged because she was anemic and needed a blood transfusion, and then sent her to the emergency room in an ambulance. Once at the ER, the doctors there told her she was NO WHERE NEAR anemic enough to need a blood transfusion, and told her she was fine. The ER docs said she should probably go back to Baywoods to finish out her week stay. They called Baywoods and Baywoods REFUSED to take her back, claiming she had left without being discharged. But THEY were the ones who told her she had to go to the hospital, because she was in grave danger from the anemia!!! The ER docs said they see this at poorly-​run facilities: if a patient questions the care they are being given, the staff tries to dump them on the emergency room just to get rid of them.
There are other terrible things that happened to her during her stay there, but for the sake of my mother’s dignity and privacy I am not going to describe them.
DO NOT put your loved ones in the power of these awful people.