Old Navy

Love this Old Navy it’s always put together and clean and the staff is always so nice
I love just walking around checking the stuff out. If you go to the back of the store they always have a sport section (my fave) and a clearance area too. I’m
Not cheap like that but who doesn’t love $ 2 T’s?!!
Love Old Navy in general and this one is great, never any issues and not far from home with lots of parking

This place is constantly a mess and when I was in there the other night, 3 employees walked past me before I was acknowledged. The young girl working the back dressing room seemed overwhelmed, but the store was nearly empty? The girl behind the cashier counter was super helpful though. She helped me find what I needed.

This Old Navy location is probably the worst one I’ve been too. It underwent a remodeling within the past couple of years and when I went in today, I couldn’t find anything. For some reason, it’s not set up like the other Old Navy’s I’ve been too. Pretty confusing layout.
Clothes were everywhere! It was like a tornado hit the store! On the floor, unfolded on the tables, mixed up with unlike items… just everywhere. I used to frequent this location often, until the one in Crofton was built, now I need to really rethink if I should come back here. It was only 12pm when I arrived but the racks in the dressing room were already overloaded with clothes that needed to be put back.
They did have several staff members at the cash registers, so that was a plus, but no one was on the floor to answer questions. I was able to find a couple of tops amongst the clutter, but I couldn’t find what I came in for. A lot of racks were bare and needed restocking. It reminded me of an extremely junky closet. Very unappealing to the eye. It actually made me want to leave. I did and went to the one in Crofton. They were clutter free!

This is a very clean and very friendly location! The staff is always there to help you! And for the most part, they have a wide variety of sizes!

I was completely turned off when I went into this Old Navy to return an item and was told that I had to stand in line behind about 15 purchasers. Why is there no customer service desk in this location? I understand that one long line of purchasers waiting for the next available cashier may be efficient, but not for someone who simply wants to return an item they have already purchased. They need to work on this, for sure.

Not the best Old Navy but maybe it’s super popular and the sales cleared out the racks. I’m gonna let them stock up a little bit and try again. I’m looking for the great friendly (but not pushy) customer service, neat and well stocked clothes racks, and zero lines that I’ve experienced in at least one other Old Navy in another state. Come on guys, you can do it!