6−6−16 4pm and only 2 tellers working. Talk about an inconvenience for business banking. No merchant teller and with the new hires the customer service isn’t the greatest anymore. I bank with chase personally and I’d rather drive an hour out of my way then go to this one. Customer service is great, however that’s also the problem. The tellers end up talking and chatting when there’s a line growing, also it’s the lack of employees they have, more so now since they’re expecting new ATMs. I miss the fact it used to be quick… seems like it’s more like the dmv now
Jane R.
Place rating: 1 Sacramento, CA
There is always a line despite the fact many of them are just sitting around doing nothing. They just installed these machines to be more efficient and I guess so they can be lazier and not require as many tellers. They are absolutely pointless, they never work and efficiency has even decreased. The staff is mostly women and they are extremely rude! All of them have horrible attitudes.
Roxy F.
Place rating: 4 Arden-Arcade, Sacramento, CA
Customer service is great. They always remember us. They are kind to my kids and always ask if it’s OK to give them a lollipop. I’m giving it 4 stars because they only have one teller. Sometimes 2. So you are in line for awhile. That seems to be the trend for all Banks. Its very annoying. I just recently found out that the machines inside can deposit your money. If it’s a chase check it’s available right away. I hate that they only give $ 200 if it’s from another bank and then you have to wait 24 hrs. I do like that when you use the inside machine it can give you any denomination back. Wish the outside machines did that.
Tiffany B.
Place rating: 1 Antelope, CA
I waited in line for 20 mins than another 20+ sitting in the crowded waiting area. While the line grew to the door(at least 10 customers in line). Finally a woman got off the her phone in her cubical to help the last people in line go to the ATM instead of helping me or others who had been there forever! Terrible customer service!
Maley S.
Place rating: 1 San Mateo, CA
I think it’s unprofessional & rude for a Banker or Banking Manager Marie to read a customer’s transactions out loud.
Alex T.
Place rating: 5 Antelope, CA
Chase is awesome! I have tried multiple different banks and none have provided the service and tools chase does. They would rank a 6th star in my book if the account would be free!